Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, th... Leggi di più
L'azienda ha risposto
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Leggi di più
L'azienda ha risposto
So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Informazioni di contatto
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, Stati Uniti
- support@crigenetics.com
- crigenetics.com
3,1
Nella media
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very scarce information not happy with any in
Not happy with information
14 dicembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi Allen! Thank you for bringing this issue about your results to our attention. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results we want to make sure that all of your concerns are addressed. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
An offer of a dna print out of the…
An offer of a dna print out of the results would be great.
13 dicembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi Robert! Thank you for the suggestion. We understand why having a printed copy could be helpful.
At this time, we don’t send hard-copy printouts of DNA results for security and privacy reasons and the printed copies don't reflect any real time updates that may be available. However, once your results are ready, you’ll be able to view, download, and print your reports directly from your online dashboard at any time.
This allows you to keep a personal copy while ensuring your genetic information remains secure. Please let me know if you’d like help accessing or downloading your reports when they’re available. Kindly reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
⚠️ UK WARNING: ILLEGAL GDPR BREACH – DATA HELD HOSTAGE
DO NOT BUY IF YOU LIVE IN THE UK.
I have been waiting 9 months for my own raw DNA data. CRI Genetics has formally admitted via email that they hold my data but refuse to release it, citing "internal company policy."
Let’s be clear: This is a direct violation of UK GDPR Article 15 (Right of Access).
They are happy to take money from UK customers (using a UK Freephone number) but refuse to follow UK Law. They are effectively holding my sensitive biological data hostage.
Ancestry/23andMe: Allow you to download your raw data instantly.
CRI Genetics: Refuses access, preventing you from using your own DNA for medical research on other platforms.
I have filed a formal complaint with the Information Commissioner's Office (ICO). Until they comply with the Data Protection Act 2018, this service is fundamentally broken for UK users. Avoid at all costs.
8 dicembre 2025
Non scritta su invito
Risposta di CRI Genetics
HI Michael! Thank you for reaching out and for sharing your concerns. We're sorry for the frustration this situation has caused and understand how important access to your information is.
At this time, we do not offer raw DNA data download or upload, and we understand this may be disappointing, especially if you were hoping to use your data with another service.
The reason we do not provide raw data access at the moment is tied to privacy protection. Raw genetic files are extremely sensitive, and once they are downloaded, they can become vulnerable to unauthorized access, data mining, or misuse by third parties including pharmaceutical or analytics companies without a customer’s knowledge or explicit consent. Not only your information is compromised but our secured algorithm as well. Our policy is designed to minimize any possibility of a data leak and to keep your genetic information as secure as possible.
That said, we do recognize how important this feature is to many customers, including yourself. We’ve added your name to the list of users requesting raw data access. This feedback is something we actively review as we work toward a secure method of providing raw data in the future. We are currently exploring connections to a reliable DNA database that would allow us to offer this safely. Once it becomes available, you will be among the very first to be informed.
Save your money. Don't use this company
The cost compared to what you get is not worth it. The company floods you with too many ads and too little information. The health report and the maternal tracing gives you very little for the amount spent.
10 dicembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hello! Thank you for sharing your feedback. We're sorry to hear that you feel the reports didn’t provide the value you expected. We never want any customer to feel disappointed. If you’d like, we can help walk you through your ancestry and health reports to make sure you’re accessing all the information included in your package. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Missing Major Parts
Did not pick up major part of who i am. Ancestry did so why couldn't this?
8 dicembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hello Armanda! We're sorry it feels like something was missed. Different companies use different reference databases and methods, which can lead to variations. If you can tell us which part you believe is missing, we can look into it and help clarify. Kindly reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Not even close to right
Not even close to right. Not worth the money. Very disappointing.
1 dicembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi Jan! We are sorry to hear the results didn’t match your expectations. We’d be happy to review your reports with you and clarify anything that seems off. Please let us know which parts felt inaccurate so I can help. Kindly reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
FEDERAL TRADE Commission fined millions fake results
added 6 more decendants than ever researched before and sued over and paid millions to the FTC for fake
5 novembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi Tim! Thank you for sharing your concerns. We understand how information online can raise questions, so I want to address this directly.
Following the recent FTC review, we can reaffirm the accuracy of our science and the quality of our products. The FTC’s concerns were minor and related only to early sales and marketing practices that were discontinued long ago, not the accuracy of our DNA results.
Rest assured, we remain fully committed to maintaining the highest standards in both our testing methods and our customer experience.
For your convenience, here is a statement from our CEO with full details:
https://www.crigenetics.com/blog/cri-ftc-investigation
If you have any questions about your results or want help reviewing any part of your report, we're here to assist.
I spent around 260 last december
I spent around 260 last december. I sent off two kits and am still waiting on the results. The kits themselves very difficult to know what kit had all the ancestry package with it! I ended up sending the wrong kit with the wrong person and am still without results. The company is sending us in circles and it is very disappointing!!! They will not call you , everything is email !
23 novembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi! Thank you for reaching out, and I’m very sorry for the frustration this experience has caused you. I completely understand how disappointing it feels to be waiting this long, especially after investing in multiple kits. We also want to assure you that we are not trying to send you in circles. Our support team handles these cases through email because the lab must verify kit numbers, registrations, and sample details, which requires written documentation. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I AM GRAPHOLOGIST
I am graphologist . I always had the idea that graphology is a very dangerous thing , because anyone can't hide who is .
Now , I see study of DNA is even a more dangerous thing , because anyone can't hide who is , absolutely .
DNA confirm what graphology reveal . But DNA goes even much far away .
CRI Genetics is a very serious company and their scientists are very competent . The customer service is very good and cooperative .
I highly recommend CRI Genetics .
11 novembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi Moise! Thank you so much for sharing your perspective. Your insight as a graphologist adds a fascinating layer to how people think about identity, patterns, and what we reveal without realizing it. It’s remarkable to hear how you see DNA analysis and graphology intersecting, two very different fields, yet both offering unique windows into who we are.
We truly appreciate your kind words about the science behind our reports and the work our team puts into supporting customers. Hearing that you had a positive experience and feel confident recommending us means a great deal.
If you ever explore more of your results or have questions from your professional lens, we’d be glad to continue the conversation. Have a great day!
I'm very disappointed that nothing in…
I'm very disappointed that nothing in the data results included the history of my family once they arrived in America. I know my maternal grandfather was half Irish, but that isn't mentioned. I'm also told they we have Native American, French (maternal) and German (paternal).
9 novembre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi James! Thanks for sharing your feedback! I understand your disappointment. Our ancestry reports focus on estimating your genetic origins by comparing your DNA to reference populations. This gives a broad overview of your heritage, but it doesn’t track specific family migrations after arriving in a country, which is why some details, like your grandfather’s Irish heritage, may not appear.
We really value your input and, if you’d like, we can review your results together to help make sense of them alongside your family history. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
My mother was exotic with black hair…
My mother was exotic with black hair blue green eyes and beautiful dark complexion. I am fair and blue eyed like my father. I was curious of where her ancestors could be from? After visiting Morocco in the desert I noticed the women looked like my mother’s relatives . I needed to know! And you put the puzzle together for me, thank you
27 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
Thank you so much for sharing your story! It’s wonderful to hear how your ancestry results helped you connect the pieces of your family history and gain insight into your mother’s heritage. Visiting Morocco and seeing a resemblance must have been such a meaningful experience!
We're so glad we could help put the puzzle together for you—it’s stories like yours that make this work truly rewarding.
Interesting and potentially useful…
Interesting and potentially useful info. Worth the expense.
10 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
HI Elizabeth! Thank you so much for your kind words! We’re really glad to hear that you found your results interesting and potentially useful. 😊
Your feedback means a lot to us, and we’re always working to make our reports even more insightful and valuable. Don't hesitate to let us know should you have questions or concerns and we will be glad to assist you.
Wrong ancestry results
Wrong ancestry results. Forced me to do a test with 23andme which provided much more accurate results. Your results for me were so far off that I believe you mixed up my sample with someone else’s.
15 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi George! We're really sorry to hear about your concerns with your results and understand how disappointing that must feel, especially after taking the time to complete the test.
Please rest assured that every sample at CRI Genetics is processed under strict lab protocols designed to prevent mix-ups or contamination. Each kit is registered with a unique barcode that’s tracked from activation to analysis, ensuring your results are matched only to your DNA.
That said, we’d be happy to investigate this further and review your results to ensure everything checks out. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Risposta di CRI Genetics
Hi Steve! We're really sorry to hear that you feel disappointed with your results. We completely understand how frustrating it can be when the findings don’t seem to match your expectations.
Our reports are based on your unique genetic data and comparisons with global reference populations, which can sometimes highlight ancestry or traits that aren’t well-documented in family records. Still, we’d be happy to take another look at your results and help clarify any inconsistencies you noticed.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Get your facts right
Get your facts right. I am not Peruvian. I am a generational Chilean. Great great grandparents are also Chilean. Chile is not mentioned at all in my report. So therefore this is a waste of money and my time.Very dissatisfied .I want a refund.
30 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
Thank you for reaching out and sharing your concerns. We completely understand how frustrating it can be when your ancestry results do not align with your known family history.
At CRI Genetics, our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%, using a global reference database. Sometimes, results may reflect historical migrations or genetic connections that are less obvious from recent family history, which can explain why certain regions appear in the report.
We want to make sure we address your concerns properly. Please reach out to us via email, chat, phone, or Facebook Messenger so we can review your results.
Overly suprised!
I was born to think I was 50% Greek and 50% Polish as Mom was 100% Polish and Dad, 100% Greek. I didn't realize going back so may generations, different ethnicities were added in my DNA. I was shocked!
23 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
Thank you for sharing your thoughts!
It’s completely understandable to feel surprised when your DNA reveals ancestries you didn’t expect. DNA is a complex mix inherited from many generations, and it often uncovers ancestral contributions beyond what we know from recent family history.
At CRI Genetics, our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%, giving you a detailed view of your genetic heritage. As our database and algorithms continue to grow and improve, your results may evolve as well, offering an even richer picture of your ancestry over time.
I was expecting you to be linked up to…
I was expecting you to be linked up to other DNA testing companies data bases in order to make the connection to relatives that have had their DNA tested at a different company.
24 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
Hi John! Thank you for sharing your thoughts! That’s a great question and we completely understand why you’d expect that.
At this time, our system is not connected to other DNA companies’ databases for privacy and security reasons. Each company uses its own database and algorithms, which means relative matching is only possible within the same platform.
That said, we’re actively exploring ways to expand our database in the future while maintaining the highest level of data protection for our customers. We truly appreciate your feedback — it helps us improve and plan for new features that matter most to you.
Risposta di CRI Genetics
Hi Richard! Thank you for your feedback! We’re glad to hear that you found the survey short and straightforward. Your input helps us continue improving our process.
Finding Connectivity is so important.
It confirmed what I expected that I was of Nigerian ancestry. The report was so extensive and extremely informative. I finally feel connected.
21 ottobre 2025
Non scritta su invito
Risposta di CRI Genetics
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your report confirmed your Nigerian ancestry and that you found it extensive and informative. It’s truly special to feel that connection, and we’re honored to be part of your journey.
Quick with test results and generating reports
22 settembre 2025
Non scritta su invito
Risposta di CRI Genetics
Thank you so much for your kind feedback! We're glad to hear you found the process quick and efficient. We work hard to deliver timely results and helpful reports, so it’s great to know that stood out to you.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.