Creativeecommerce Recensioni 57

Despite the fact that we had not applied or approved the changes they recommended, they created and published a video publicly portraying our website as inferior and “bad,” using our brand as an example to promote their own services and claim they could do better.

This was done without our written approval and without consent to use our trademark, brand name, or products in advertising. We formally warned them about our trademark rights and provided our official trademark certifications, clearly requesting that the advertising content be taken down.

Instead of addressing the issue professionally, the owner, Naail El Sawah, responded in a dismissive and unprofessional manner, stating that “it’s in the contract” and that their position was “stable,” while disregarding the fact that contract language does not override trademark rights or a client’s explicit objection to public use of their brand.

Even after being clearly informed that we did not consent to being showcased publicly to attract their own clients, they refused to remove the content. At that point, we had no choice but to report the matter through Meta’s trademark infringement process.

Any professional organization should understand a basic boundary: if a client says they do not want their brand exposed publicly for marketing purposes, the company must stop immediately. This company chose not to respect that boundary and openly communicated that our concerns were irrelevant.

Based on our experience, this is not a professional or ethical company to work with, particularly for organizations that care about brand protection, consent, and respectful communication. We strongly advise against working with them.

I had an awesome experience with Creative Ecommerce and the team that helped me rebuild my website from egg round up. Adam was great, helped the entire way and made sure things were done well. A+ from me and would highly recommend to any ecommerce store

It was a pleasure to work with Naail, everything went very smoothly and I would highly recommend to anyone!

Working with Creative Ecommerce was incredible. Naail and Hamza were excellent to work with, and Hamza did a fantastic job managing the project from start to finish. Naail was very helpful throughout the process and quick to address any changes or questions we had. Communication was clear, timelines were met, and the final website looks modern, clean, and performs much better than before. The team was responsive to feedback and made the whole process smooth and stress-free. Highly recommend Creative Ecommerce.

We started Token Jeans with a vision to create a lifestyle brand, but quickly realised our website wasn’t keeping up. It was basic, hard to navigate, and didn’t reflect the premium experience we wanted for our customers.
Haroon and the team at Creative ECommerce completely changed that. From the very first call, they understood our goals and gave us a clear roadmap to improve conversion rates and user experience. They audited our site, analysed customer behaviour, and brought fresh ideas inspired by leading brands.
The process was seamless – they duplicated our Shopify theme so sales continued without disruption, and within weeks we had a stunning, mobile-first design that showcased our expanded product range, bundles, and collaborations.
Our conversion rate improved, customers spend more thanks to intuitive bundle options, and reviews are now front and centre. The attention to detail and strategic thinking were second to none.
If you’re looking for a partner who genuinely cares about your growth and knows how to deliver results, I can’t recommend Creative ECommerce enough.

I bought the Figma Template Bundle because I knew my Shopify site had conversion issues, but I wasn't yet at the sales level where I could justify hiring an agency. Without fixing a leaking sales funnel, I might never get there. A bit of a chicken and egg situation.
This bundle is pitched perfectly for that gap. It's helped me tackle issues myself, which I hope will help me grow sales, and reach the point where I can bring in an agency to take things to the next level. The layouts are clean, well thought through, and easy to adapt, meaning you can make meaningful improvements without a full rebuild budget.
The accompanying Loom tutorial is excellent. It is clear, well structured, and full of practical guidance you can apply immediately.
What really stood out was the support. When I asked a follow-up question, Naail was incredibly responsive, taking the time to share practical recommendations and actionable next steps. It made it much easier to choose a direction and move forward with confidence. I'm genuinely grateful.
I'd happily recommend Creative Ecommerce if you want templates backed by real ecommerce know-how.

After wasting two years and thousands of pounds with a poor agency, we reached out to CE and the difference was night and day.

Before we even signed on, they clearly explained what they planned to change and gave us free advice on marketing decisions. That level of transparency and support was something we’d never experienced before.

We’ve now been working with them for three months, and our business has never been more profitable. These guys didn’t just help us with our website they gave us a strategy, clarity, and results. Highly recommended for anyone serious about growth.

This is the third website we’ve built with Creative E‑Commerce, and each experience has been exceptional. We’ve never worked with an agency that shows such a high level of attention to detail while consistently sticking to the timelines they commit to.
We were kept fully informed of project progress throughout and had complete trust in their expertise. Since starting our business engagement in 2023, Creative E‑Commerce has helped us generate over seven figures in revenue across three of our brands.
We would highly recommend Creative E‑Commerce to anyone looking for a reliable, results‑driven Shopify agency.

Complete rip-off.

I can't explain how bad my experience with Creative Ecommerce was.

The very first website iteration I received was absolutely awful - completely unusable. This was after paying £2,000 for the first month. I was completely shocked at the quality of what was delivered. It looked rushed, poorly thought out, and nowhere near a professional standard.

Because I was so underwhelmed, I raised my concerns, saying I was considering exercising the 1-month break clause. It took a entire week to hear back, and all we were told was that we had missed the termination deadline by a matter of hours.

Communication throughout was also terrible. The renewal date of the contract was repeatedly unclear, and even after asking multiple times, it took ages to get a straight answer, making it incredibly difficult to have any proper or timely communication.

I have recordings of video calls showing just how bad the website work was. Regardless, I had already paid £2k for a website that was completely unusable.

I have screenshots of all emails, clearly showing the lack of communication I received while trying to work out how to exit the contract. I was later told the week-long delay was because they were ill - but that delay directly caused my notice to be rejected.

After being locked into a further three months, the service itself didn't improve at all. I was promised A/B testing and CRO work, yet didn't receive a single piece of work in either area. Instead, it was just more insignificant website changes as we tried to salvage the pathetically bad site they had built in the first place.

The quality was atrocious, and I still view working with them as one of the worst decisions we've made as a company.

Complete rip off.

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Response to their reply:

- The initial review included the name of our account manager. There was no other ‘breach of the platform guidelines’.

- As for the ‘key factual points’ - I have the full recording of the website they designed for us. As well as screenshots of all the other work we received. It was all horrendously bad. We didn't receive a single AB test, or any ongoing CRO work. AB testing was in the contract, and we had 75 hours was allocated to it - all of which was unused.

- As for the deadline passing - I repeat: I told them I was considering exercising the 1-month break clause. It took over entire week to hear back, and all we were told was that we had missed the termination deadline by a matter of hours. I couldn’t believe it. Wholly unprofessional, shameless, and quite frankly, disgraceful.

I don’t want to hold onto the issues CE caused us, but I felt it was necessary to address their response to me, so people know exactly what they’re in for!

Avoid at all costs.

I’m very particular when it comes to who I work with, especially on anything technical or conversion-related, so I don’t leave reviews lightly.

Creative Ecommerce stood out because of their attention to detail and how clearly they communicate. They took the time to understand what mattered to my business, explained their recommendations properly, and didn’t push unnecessary changes just for the sake of it.

Execution was clean, timelines were respected, and any feedback or revisions were handled quickly and professionally. What I appreciated most was that they focused on practical improvements that actually made sense for a business, not generic advice.

If you’re a Shopify store owner who cares about quality, clarity, and working with a team that actually knows what they’re doing, Creative Ecommerce is worth working with.

I am writing this to warn others after a terrible experience. I paid for my website in full, and since then, the owner, the owner , has completely vanished.

I have sent three formal emails requesting an update or a refund, and I have received absolutely no response. I have noticed several other 1-star reviews appearing in recent weeks, so I am clearly not the only one dealing with this ghosting behavior. It is not a surprise to see the reputation of this business collapsing.

Because of the total lack of communication and failure to deliver the service I paid for, I have now instructed a solicitor to handle this matter and recover my funds. Avoid this company at all costs.

I’ve had a lot of interaction with the team at Creative Ecommerce while getting my own business off the ground, and the experience has been great.

They’re extremely knowledgeable from a technical standpoint and clearly understand how ecommerce actually works in the real world. Any time I needed advice or had questions, they were quick to respond and always gave clear, practical guidance.

What really stood out was how fast everything was and how helpful they were throughout. Communication was easy, turnaround times were quick, and the level of support felt genuine rather than transactional.

If you’re looking for a team that knows their stuff, moves quickly, and actually cares about helping you, I’d definitely recommend Creative Ecommerce.

I am sharing my experience to help others make informed decisions and help them avoid the financial loss we have experienced with this company.

I engaged Creative Ecommerce for a Shopify project that was presented to me as a three-month fixed-deliverable agreement. After three months of payments, the work remained incomplete and not launch-ready. The templates provided were incomplete early-stage drafts presented on Figma that required substantial additional hours to finish, and key deliverables that were part of the initial proposal, including automation, B2B migration, and functional templates, were not completed.

When I raised concerns an additional payment was taken from my credit card without my approval or consent (within half an hour of the concern being raised).

The owner then stopped communicating with us and even changed his email so it bounced while we were trying to resolve this.

I am now dealing with the matter through the formal legal channels to reclaim the £8000 lost.

I would strongly urge others to proceed with extreme caution.

I came across Creativeecommerce’s ad on Instagram, and something about it immediately caught my attention. I reached out and connected with Haroon, who turned out to be not only a great person but also an excellent sales professional. His communication skills were spot on, clear, and effective. What impressed me most was how quickly he conducted a brief website audit and highlighted ways to improve the conversion rate of my current site. I truly wish them all the best and am confident they are on the path to becoming something big.

As a Founder / Owner of a business it's hard to find good legitimate businesses that will put effort into the business like you want them to.

I originally took a punt based on a meta add and signed up for a growth plan to focus on 3 pages which I expended to the entire website once I saw the work completed..... This a lone should be the only feedback needed.

At this stage design is complete for the entire website and development complete for the initial 3 pages as part of the growth plan.

My project manager Dan Q was knowledgeable, reliable and delivered on time and in full.

Great experience so far and would highly recommend - Based in Australia.

Hamzah is an incredible project manager and communicator. It was a pleasure working with him and his talented team of developers!

After communicating the initial website challenges around conversion rate optimisation in our website, I jumped on a call with Haroom. He had done an initial audit on our site and came back with a lot of helpful findings and recommendations. He was very patient, professional and knowledgeable.

If you are have a website that is struggling with conversion rate issues - I'd highly recommend speaking the the team!

I have had a wonderful experience working with Creative Ecommerce in building the landing page for my store Oro + Earth.
From the start, I was able to meet with the team and discuss what I was looking for. From there, the designers, developers and account manager I worked with were responsive and clear on the vision I had.

The team supported me in bringing my ideas to life and building a landing page that I am really pleased with and is converting well.

I found the team to be really responsive and attentive to details which made the process feel stress-free. Looking forward to building the rest of my website with the Creative Ecommerce team - thank you all so much!

I used their e-commerce figma and shopify theme bundle. The quality received was sub-par with inconsistent and cheap looking templates, a lot worser than a shopify free theme and did not match the quality what was advertised. The tutorial covers how to use gempages and build a product page, something available free of cost. Are you kidding? Youtube videos can teach that. I felt cheated and left with loss of the entire money paid. Do not use their services.

I work with Creative Commerce on an on-going basis to improve and upgrade my custom website design and store functionality in Shopify. They are fantastic. Our brand needs a team that have an eye on design as well as functionality and CC have this. They interpret the ask efficiently and always present a very clear visual project plan and management journey. The results are always how I want them, and the team is calm and receptive to feedback as we go. They work quickly, communicate extremely well and never say anything isn't possible!