Creative Ecommerce are by far the best web development agency we’ve worked with in every single capacity. From the initial consultation all the way through to the design, development and te... Leggi di più
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Across all areas Creative Ecommerce have been perfect. The initial consultation was thorough, their communication has been fast and the quality of work has been top notch. Even with a larger cata... Leggi di più
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Creative has been with our company for almost a year now. they are fast, reliable and has a very dedicated team of professionals that are the best in their fields. Special mention to Adam and Faisal f... Leggi di più
L'azienda ha risposto
Working with Creative Ecommerce was incredible. Naail and Hamza were excellent to work with, and Hamza did a fantastic job managing the project from start to finish. Naail was very helpful throughout... Leggi di più
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4,3
Eccellente
57 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 62% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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We’ve been working with Creative…
We’ve been working with Creative E-commerce for a few months now, and they’ve really helped me with our Shopify website, doing some coding and putting stuff together for us.
I recommend them very highly, and it’s been great to work together.
3 marzo 2026
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Super knowledgeable
Super knowledgeable. Highly recommended whether you're just launching your brand or are an experienced seller.
10 giugno 2026
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Creative Ecommerce are by far the best…
Creative Ecommerce are by far the best web development agency we’ve worked with in every single capacity.
From the initial consultation all the way through to the design, development and testing phases they have been outstanding.
Their team has experts in every aspect of landing page optimisation, and they are able to give very thorough analysis and suggestions which not only make a lot of sense but actually generate results.
There’s a number of tools that they’ll get you to set up like Microsoft Clarity and Intelligems, and they actually show you through the tools what’s working and what’s not working.
Some tests don’t produce results, but the ones that do have a significant uplift in overall sales.
I could not recommend them highly enough for your Shopify brand. I’d go one step further and say you’re being dumb if you’re not using them.
10 giugno 2026
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Your amazing thank you for the free…
Your amazing thank you for the free template we are using it on our store love your service thanks a lot
7 giugno 2026
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Risposta di Creativeecommerce
Thank you for the kind words, Nicky.
We're delighted to hear that you're enjoying the template resources provided after the initial engagement and that they're proving useful for Oram Salt.
Our goal is to make proven ecommerce design and conversion strategies accessible to brands at every stage of growth, so it's great to know you're already getting value from it.
Thank you again for your feedback and support. We wish you continued success with Oram Salt and look forward to seeing the brand grow.
Creative Ecommerce Team
Creative Ecommerce Have Been Perfect
Across all areas Creative Ecommerce have been perfect. The initial consultation was thorough, their communication has been fast and the quality of work has been top notch.
Even with a larger catalogue, Creative Ecommerce was able to make each individual product page into its own landing page. These new templates are really going to help us grow moving forwards both in terms of conversions and SEO (much more room for keywords and other important info).
They've absolutely met my expectations and I'd definitely recommend.
15 aprile 2026
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Risposta di Creativeecommerce
It’s been a pleasure working with you on Med Tac, and we’re delighted to hear that the experience has met your expectations across every stage of the project.
We’re especially pleased that the new product page templates have given you the flexibility to showcase your products in greater depth. For brands with larger catalogues, creating product pages that function as true landing pages can have a significant impact on both conversion rates and organic search performance, so it’s great to hear you see the value in that approach.
Your comments about the consultation process, communication, and quality of work mean a great deal to the team. We place a strong emphasis on understanding each brand’s goals and delivering solutions that support long-term growth.
Thank you again for trusting Creative Ecommerce and for the recommendation. We’re excited to see Med Tac continue to grow with the new foundation in place.
Creative Ecommerce Team
After 10 weeks and $10,250 in payments
After 10 weeks and $10,250 in payments, I was presented with what was described as a near-complete website build. During my review, I found that only 8 of approximately 36 customer-facing links routed correctly. The remaining links routed to incorrect categories, unrelated pages, placeholder templates, or incomplete sections of the site.
Major business categories were missing or improperly configured, and the website was not in a commercially usable or launch-ready state. Communication throughout the project did not accurately reflect the condition of the build ultimately presented for review.
When I requested a full refund due to the state of the deliverables and loss of confidence in the project, the request was denied. Based on my experience, I cannot recommend this company.
1 maggio 2026
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Risposta di Creativeecommerce
Hi John,
We’re disappointed to hear this.
As discussed during the sales process, onboarding and throughout the entire engagement, the templates would be returned to you with placeholder linkage, copy and imagery that you could populate with content of your choice.
You advised us at the outset that this wasn't an issue as a member of your team would be assisting with this given they had intimate knowledge of your products and catalogue.
We were able to deliver the templates to you 2 weeks ahead of schedule (12 week project), giving you time to review the templates and provide any feedback to us so we could assist with completion and go live.
Within 24 hours of receiving the templates in their promised state, you had removed our store access and requested a 100% refund. Multiple team members reached out to you requesting a short call to run through the templates and assist you with any issues you were having, however you refused this.
You explicitly stated that you would not allow any type of mediation to take place and if you did not receive a full refund immediately you would file a chargeback against us.
While we respect your right to share your experience, we do not believe this review accurately reflects the substantial design, development, and implementation work completed throughout the engagement, nor the genuine efforts made by the multiple team members to assist following delivery.
Creative Ecommerce Team
5 stars
I don't usually write reviews but I feel like this one deserves it because I was genuinely on the fence for a long time and I wish someone had written something like this when I was making the decision.
I run Zayabi, it's not massive, but it's mine and I've put a lot into it. I built the original website myself and honestly for a long time I told myself it was fine. It wasn't fine. But there's something about handing your brand over to someone else that feels really uncomfortable, especially when you've been so hands on with everything from day one and had bad experiences before.
I'd looked at a few agencies before I got to creativeecomerce, some of them were fine but they felt very templated in how they approached things, like they had a deck they showed everyone and they'd just swap the logo out. One of them quoted me a price before they'd even looked at my store properly, which immediately put me off.
I want to work with people who are curious about what I'm doing, not people who've already decided what the answer is before they've heard the question.
The first call with Creative Ecommerce was different. Haroon had actually gone through the site before we spoke and he came with specific observations, not generic stuff, actual things he'd noticed about my product pages, the mobile experience, where he thought people were dropping off and why. To be honest I was surprised I hadn't noticed a lot of it. It was clear he'd spent time on it. That alone made me take them more seriously than the others.
I asked about it directly on the call what it meant if things went wrong, and the way it was handled gave me more confidence, they explained best and worst case scenario, and after seeing how many problems i'd missed on my store, I was confident that even if we didn't work together forever, they could fix everything quickly.
Once I signed up, the process was more structured than I expected. There was a proper design walkthroughs before anything went to development, which I appreciated because it meant I could actually see what I was getting before it was built.
I was involved throughout, they'd share designs, I'd give feedback, they'd come back with revisions. Nothing felt rushed and nothing went forward without my sign off. For someone who is quite particular about how the brand looks and feels, that mattered a lot.
Communication was consistent the whole way through. I had my own point of contact, she replied same day without fail, I knew what stage we were at, and the board they setup meant I could check progress at any time.
I've worked with freelancers before where you send a message and you're just waiting and wondering, and it creates this anxiety where you don't know if the project is on track or not. That didn't happen here.
Everything was documented on the board, calls were recorded, and I was sent recaps. I never felt like I was in the dark. The handover was smooth as well. When they launched the site they walked me through how to update all of the information on the pages and showed me different ways to do it on my collection to save time.
As for results, conversion rate has improved meaningfully since the new site went live. The add to cart rate is better & I can actually make updates without contacting a freelancer. But honestly the thing that means the most to me is that the site finally feels like Zayabi.
It feels like the brand I had in my head when I started this. The visual identity, the way the product pages are laid out, the way it reads on mobile, it all feels intentional now in a way it didn't before. That's harder to put a number on but it's real and I notice it every time I open the site.
I'd recommend them, particularly if you're a smaller brand who's worried about being treated as an afterthought compared to their bigger clients. I never felt that way.
I was even able to use a payment plan with them at the start so we could keep running ads.
I felt like my project mattered and that the people working on it actually cared about getting it right.
23 maggio 2026
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Risposta di Creativeecommerce
Thank you for taking the time to write such a thoughtful review.
We're especially grateful because your feedback highlights something that many founders experience but don't often talk about. Handing over a brand you've built yourself can feel uncomfortable, particularly when you've invested so much time, energy, and care into every detail.
From the beginning, our goal is always to understand a brand properly before making recommendations. Every brand has different challenges, customers, and opportunities, so we're pleased that the level of preparation, analysis, and strategic thinking stood out during those early conversations.
It's also great to hear that the structure of the project, from the design walkthroughs and feedback process to the project board, recordings, and regular updates, gave you confidence throughout the build. We believe that transparency and communication are just as important as the final result.
While we're delighted to hear that conversion rate and add-to-cart performance have improved, the part that stood out most to us was your comment that the site finally feels like Zayabi. Creating an online experience that truly reflects the vision founders have for their brand is something we care deeply about, and we're thrilled that the finished site feels authentic to what you originally set out to build.
Thank you again for trusting Creative Ecommerce with your brand and for sharing your experience so openly. We're excited to continue watching Zayabi grow.
Creative Ecommerce Team
It has been great working with Preston…
It has been great working with Preston . From start to finish he has been great . Happy with the outcome . Highly Recommended
1 maggio 2026
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Risposta di Creativeecommerce
Thank you for the kind words, Faraz.
It was a pleasure working with you on V Matcha, and we're delighted to hear that you were happy with both the process and the outcome.
We're especially pleased to hear your positive feedback about Preston. Providing clear communication, support, and guidance from start to finish is something we place a strong emphasis on, so it's great to know that reflected in your experience.
Thank you again for trusting Creative Ecommerce with your brand and for the recommendation. We look forward to seeing V Matcha continue to grow.
Creative Ecommerce Team
Great services, highly professional
I recently reached out to Creative Commerce after seeing some of the work they've produced for other Shopify brands.
From start to finish, the response times and professional approach to booking in the initial meeting were way beyond my expectations and any other company i've dealt with.
As part of the discovery call, Haroon was very thorough and made sure to clearly understand my needs and even came prepared with a very good understanding of our brand and website. After the discovery call, Haroon and the team conducted a free audit of our entire site and flagged so many areas we were leaving money on the table and simple things we could improve to improve our conversion rates.
At the time of writing this review, im not even technically a client but i felt compelled to leave this review purely based on my experience so far.
There were no pushy sales tactics, and Harooon actually gave me some feedback and app suggestions I can implement myself even if we don't continue with creative commerce.
This and the rest of the approach is a level of service that is hard to come by and I thought I would share this review so that if anyone else is in doubt, just book the free discovery call and make your own mind up from there.
4 maggio 2026
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Risposta di Creativeecommerce
Thank you for taking the time to leave such a thoughtful review, Ryan.
It means a great deal to hear that the experience you've had so far has been valuable enough to warrant a recommendation.
We strongly believe that every discovery call should provide genuine value, regardless of whether someone decides to move forward with us. Taking the time to understand a brand, identify opportunities, and offer actionable advice is simply how we believe the process should work.
We're pleased to hear that Haroon's preparation, attention to detail, and consultative approach stood out. Understanding a brand before making recommendations is incredibly important to us, and we're glad that came across during your conversations.
Thank you again for your kind words and for sharing your experience so openly. We wish you continued success with your store and look forward to hopefully working together in the future.
Creative Ecommerce Team
Super helpful and helped me out
Super helpful and helped me out. Only a brief experience, but really pleased.
8 maggio 2026
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Risposta di Creativeecommerce
Thank you for the review, Chris.
We're really pleased to hear that you found the experience helpful. Even when we're only involved for a short period, our goal is always to provide as much value and clarity as possible.
Thank you again for taking the time to share your feedback. We appreciate the recommendation and wish you every success moving forward.
Creative Ecommerce Team
New Shopify Website
These guys did a great job with our website refresh. Would highly recommend!
10 gennaio 2026
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Risposta di Creativeecommerce
Thank you for the kind words, Jared.
It’s been a pleasure working with you on the Romfre website rebuild, and we’re really pleased to hear you’re happy with the outcome.
We’re also encouraged by the recent A/B test results, with a strong uplift in average order value.
Seeing measurable gains like this is always the goal when refining and optimising a store.
Thank you again for your trust and recommendation. We’re looking forward to continuing the work together and exploring opportunities to support Kodiak Leather as well.
Creative Ecommerce Team
Creative has been with our company for…
Creative has been with our company for almost a year now. they are fast, reliable and has a very dedicated team of professionals that are the best in their fields. Special mention to Adam and Faisal for working with us even after working hours ended, and sat till the job was finished and the site was up and running again. Highly recommend using their services!
20 aprile 2026
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Risposta di Creativeecommerce
Thank you for the kind words, Bhavya.
It’s been a pleasure supporting Stories Flooring over the past year, and we’re really pleased to hear that the team’s speed, reliability, and dedication have made a positive impact.
We especially appreciate you recognising Adam and Faisal. Going the extra mile to ensure everything is resolved and your site is running smoothly is something the team takes great pride in.
Thank you again for your continued trust and for the recommendation. We look forward to continuing to support your growth.
Creative Ecommerce Team
Extremely good service
We have 6 brands 3 of which are online and have Shopify stores, we first engaged with Naail about a year ago but things kept coming up, leading to us putting off joining another agency.
However, every time I had an issue, our previous agency fumbled for days and no one seemed to suit us, finally I realised there was probably a better fit, and after following their Instagram it actually gave us tips for what we had at the time
3 months ago we hired them to re do one of our websites, it was done in less than a month and conversions doubled with the new landing page vs what we had
So we decided to sign up both other brands, with similar results.
Fast forward to today creative e commerce is building out the rest of our brands sites using their skills and deep understanding of buyer pshycology.
I'd 110% recommend them to anyone with a website, even if not for Shopify, they have built a landing page for one of our services too which has seen amazing results.
Thank you Naail and his team for being an honest, reliable agency that drives results constantly.
You have made owning a brand fun again
19 aprile 2026
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Risposta di Creativeecommerce
Thank you for such a detailed and thoughtful review, Laurie.
We’re really pleased to hear how impactful the last few months have been across your brands, especially after the challenges you experienced previously. Finding the right long-term partner is not always straightforward, so it means a lot that you placed your trust in Creative Ecommerce.
It’s great to see the results from the initial website rebuild, particularly the uplift in conversions from the new landing page, and even more rewarding to hear that similar performance improvements have followed across your other brands.
Your comments around strategy and buyer psychology are especially appreciated. Our focus is always on combining design and development with a deep understanding of how customers think and behave, so it’s great to know that came through in the work.
We’re also glad the content shared prior to working together was useful. Helping brands improve, even before they become clients, is something we strongly believe in.
Thank you again for your continued trust and for the recommendation. We’re excited to keep building and scaling your brands together.
Creative Ecommerce Team
These guys were great
These guys were great!
I had no idea where to start when building my website but thankfully the team were really responsive and helpful throughout! Would definitely recommend
18 aprile 2026
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Risposta di Creativeecommerce
Thank you for the kind words, Jake.
We’re really pleased to hear that the team was able to support you from the early stages and help bring clarity to the process.
Thank you again for the recommendation and for trusting Creative Ecommerce with your project. We wish you every success as you continue to grow.
Creative Ecommerce Team
Great partners
I really enjoyed working with the Creative eCommerce team. Their work on Leadership Quotes was outstanding and, more importantly, they were great partners through the process. I commend the team on their technical knowledge (both WP and Shopify) as well as their ability to solve complex problems.
1 maggio 2025
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Risposta di Creativeecommerce
Thank you for the kind words, Allan.
It was a pleasure working with you on Leadership Quotes, and we’re really pleased to hear that both the outcome and the collaboration met your expectations.
Your feedback on the team’s technical knowledge across both WordPress and Shopify, as well as their ability to solve complex challenges, means a great deal. We place a strong emphasis on being proactive problem solvers and reliable partners throughout each project.
Thank you again for trusting Creative Ecommerce and for the recommendation. We look forward to working together again in the future.
Creative Ecommerce Team
Professional & Talented
I am very impressed with the work done by Creative Ecommerce. Unlike many vendors in ecommerce, they are professional and deliver their work product on schedule.
Haroon, their sales person, is knowledgeable, attentive, and not pushy. Adam, our account manager, was always available and responsive on our Slack channel.
In terms of their work, it was excellent. Our conversion rate improved significantly, as did our other metrics that matter. Highly recommend, and we are using them for additional work within this brand. We are also going to use them on our other brand.
13 marzo 2026
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Risposta di Creativeecommerce
Thank you for the fantastic review Dan.
It’s been a pleasure working with you on Your Nectar, and we’re really pleased to see such strong results from the new product page. The most recent results show a 72% increase in revenue, which is exactly the kind of impact we aim to deliver when combining conversion strategy with thoughtful design and development.
We also appreciate your kind words about the team. Clear communication, responsiveness, and delivering on schedule are things we place a lot of importance on, so it’s great to hear that your experience with both Haroon and Adam reflected that.
Thank you as well for trusting Creative Ecommerce with further work on Your Nectar and for bringing us on to support your second brand, Undefined Health. We’re excited to continue building on this momentum together.
Creative Ecommerce Team
Very happy with the outcome!
We worked with Creative Ecommerce on a website theme development project and are very happy with the outcome. The team was professional, responsive, and easy to collaborate with throughout the process. Our account manager Farhaan was excellent and carried the project seamlessly even with our time zone differences from start to finish. Looking forward to some great results!
27 febbraio 2026
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Risposta di Creativeecommerce
Thank you for the lovely feedback, Alisha.
It was a pleasure working with you on the theme development project for Hab Shifah, and we’re delighted to hear you’re happy with the outcome.
Professionalism, responsiveness, and clear collaboration are core to how we manage projects, so it’s great to know the experience felt seamless from start to finish. We’re especially pleased to hear your account manager provided strong support throughout the process.
Thank you again for trusting Creative Ecommerce with your brand. We’re excited to see Hab Shifah continue to grow and look forward to helping you maximise results.
Creative Ecommerce Team
Gave great insight on what needed to…
Gave great insight on what needed to improve on my website.
3 marzo 2026
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Risposta di Creativeecommerce
Thank you for the feedback, Jonathan.
We’re really pleased to hear that the insights provided for Phasis were valuable and gave you clarity on what needed improving.
Our goal is always to deliver actionable, commercially focused guidance that helps brands make confident decisions about their next steps. It’s great to know that came through in your experience.
Thank you again for working with Creative Ecommerce, and we look forward to supporting Phasis as it continues to grow.
Creative Ecommerce Team
Great company to work with
Great company to work with! Very responsive and professional, with great work on the website.
16 febbraio 2026
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Risposta di Creativeecommerce
Thank you for the kind words, Rob.
It was a pleasure working with you on The Food Movement, and we’re really pleased to hear you found the team responsive and professional throughout the process.
Delivering high-quality work while maintaining clear communication is something we prioritise on every project, so it’s great to know that stood out in your experience.
Thank you again for trusting Creative Ecommerce with your website. We look forward to supporting The Food Movement as it continues to grow.
Warm regards
Creative Ecommerce Team
Fail on our project and used our business as case study in ads without our consent
Warning: Step away from this business!
Summary of the 3 major issues we had with them:
1) Poor deliverable quality – The project was delayed, development introduced new issues, and the work did not meet the agreed standard. We had to terminate the engagement before completion to prevent further losses.
2) Unauthorised use of our business in paid Meta ads – Our brand was used as a case study in advertising despite the project being unsuccessful and without our consent. ( Do not trust their ads! The successful story you see might be a failure story in real life, like us!)
3) Questionable billing practices – We were charged for incomplete and uncommenced phases without proper invoices, billing notice, or payment confirmation.
----------------------------------
Whole Story:
We engaged this company for a website redesign and upgrade under a 3-month plan at USD $2,500 per month (USD $7,500 total).
The project initially progressed reasonably well. However, partway through, the key team member Daniel Q. leading our project left the business. The transition was handled poorly, and the replacement team lacked the organisation, technical capability, and communication required to deliver the work to an acceptable standard. Progress stalled and the overall quality declined significantly.
The project was structured into three phases: Design, Development, and Ad Hoc. The design phase was delayed. The development phase was incomplete and introduced new issues, including changes that differed from approved designs and the removal of existing website features. The third phase never commenced.
Despite this, we were charged for all three months. No invoices were issued, no payment confirmations were provided, and there was no clear billing notification. We only became aware of the charges after reviewing our credit card statement.
Ultimately, we were forced to terminate the project, resulting in a loss of USD $7,500 with no usable outcome.
To make matters more concerning, we later discovered that our business was used as a case study in their advertising without our consent, which we consider highly unprofessional and unethical.
Based on our experience, we strongly encourage business owners to exercise caution before engaging this company, particularly for critical or long-term projects.
6 febbraio 2026
Non scritta su invito
Risposta di Creativeecommerce
Hi Connie
We’re sorry to hear that you feel dissatisfied with your experience. We take all client concerns very seriously and would like to address all the points raised in your review.
*Project Timelines & Communication*
The initial project timeline was estimated to be 12 weeks long, with the project beginning on the 17th of September. The completed build was returned to you on December 2nd, roughly 2 weeks ahead of schedule.
We have reviewed all communication logs, and can confirm you were never left waiting more than 2 working days for a response from any team member you reached out to during the initial engagement.
We do appreciate that the engagement did run through Q4, which is a busier time for ecomm brands. We would like to note that there were several instances where we were left waiting for approval / feedback for a number of days / weeks. In these instances, the team was proactive in reaching out to you every few days to keep up the momentum of the project. At times this may have felt like progress had slowed, however we can’t push unapproved work forwards.
*Unauthorised “Case Study” Used*
We would like to make it very clear that your brand was never used in a public case study of any kind. No metrics, company information or “success story” was ever published in any format across our socials or website.
The designs which we produced for you and which you approved were however used in one of our standard “Before & After” posts. These are purely visual posts which showcase what a page template looked like before we redesigned it and after.
We’d also like to highlight that we obtained your explicit written permission to use the designs in our marketing for this purpose. When you later changed your mind and objected to the post, it was removed the same day.
*Questionable Billing Practices*
We can confirm that you were contacted in advance prior to every single charge you incurred during the course of the engagement. We can also confirm that record of this communication was shared with you when you raised concerns with us recently, and all charges were billed in accordance with the signed agreement and payment plan laid out in your recorded demo call prior to signing.
Project Quality
We have noted that in your initial review (prior to editing) you mentioned that development never began on the project. This was also the messaging you used when you reached out to us recently, requesting a full refund in exchange for removing your review. In your latest iteration you’ve now highlighted that development was completed but not to a high standard. Both claims cannot be true at the same time.
Internally we can see that upon completion of development, the team spent roughly 2 weeks trying to obtain your feedback or approval prior to going live. Once feedback was finally provided, it amounted to 3 minor QA tickets which predominantly revolved around styling.
These tickets were logged on the project board that you were added to at the start of the engagement. Instead of engaging with the tickets once logged, you made the decision to terminate the project there. The team reached out to you to try and get final approval as we were extremely close to going live, but unfortunately we did not receive a response for several weeks. This was until you reached back out again trying to leverage a negative review into a full refund.
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