We had a lovely week at Star Barn in Northumberland at the end of October with our dog. The barn was spotlessly clean, comfortable and well equipped with everything we needed. Rob and Vikki are wo... Leggi di più
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We have used many other agents so we know that Crabtree and Crabtree offer a far better service than its competitors. Firstly they offer an honest description of the property, which includes a very he... Leggi di più
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Have loved Crabtree & Crabtree from first of our experiences eight years ago. Not only are their properties well looked after, they are all well stocked, attractive and very comfortable. The staff... Leggi di più
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Another fantastic family holiday using Crabtree & Crabtree! The house was 5 Star + with everything a family could need for a wonderful stay - spotlessly clean on arrival and equipped like home! Great... Leggi di più
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Experts in escapes to the North of England & South of Scotland, nobody knows & loves this beautiful corner of the world quite like Crabtree & Crabtree.
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Regno Unito
- crabtreeandcrabtree.com
4,9
Eccellente
368 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Beautiful well equipped cottage with…
Beautiful well equipped cottage with thoughtful interior decoration. Kitchen would benefit from better lighting over work surface.
One further suggestion- a dog shower out in the garden - it would help save those rugs and carpets!
6 ottobre 2025
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Risposta di Crabtree & Crabtree
Dear Christine,
Thank you so much for your kind review.
We are so pleased that you enjoyed your stay with us and thank you for your comments regarding the lighting and work surface. We shall pass this on.
If our guests are not so kind as to let us know where things could be better, we are not able to maintain the standard we put forth at Crabtree & Crabtree.
We hope we can welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Excellent
Easy to use website. All aspects of search and booking handled perfectly. Excellent professional operation.
29 settembre 2025
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Risposta di Crabtree & Crabtree
Good Morning,
Thank you so much for your kind review.
We are so delighted that you were pleased with the level of service delivered and we truly hope we can be of assistance again soon!
Kind Regards,
Crabtree & Crabtree Team
This is the first time we have booked…
This is the first time we have booked with you. Not cheap but excellent
26 settembre 2025
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Risposta di Crabtree & Crabtree
Good Afternoon,
Thank you so much for your kind review.
We are so delighted that you enjoyed your experience with us and we hope we can welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Poor customer service.
On the day we were travelling to the property I received a phone call informing me that the broadband cable to the property had been accidentally cut so there wouldn’t be any wifi. This was reported to Openreach. A repair would be completed in 48 hrs. After 48 hrs there was still no repair. I phoned C&C and after checking with Openreach said that there was a problem with logging the repair request. No timeline for the repair could be given. The option of moving to an alternative property was given if the repair was not made on the following day. The repair was made the following morning. The telephone reception in Bamburgh is poor at best so without wifi communication was very difficult. I would have expected C&C to be proactive in chasing up this repair and keeping me informed. This poor customer service let C&C down.
I’m sorry but I do not recognise the details of your reply. I was told the wifi would be repaired in 2 days. It was not and I had to contact you for an update. You then told me you had had no contact with Openreach and would chase this up. This was when you gave me the option of moving if the repair was not completed the next day. Thankfully it was, but I still think 3 days without wifi is not a minor inconvenience
27 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Victor,
Thank you for your review.
We are truly sorry for the inconvenience caused during your stay. When the Wi-Fi issue unexpectedly occurred, we notified you immediately and kept you informed of the steps being taken to resolve it.
We were in regular contact with the contractors, chasing updates throughout. When it became clear there was a delay, we quickly looked into alternative accommodation should it have been needed. We also did our best to reach you by both phone and email, understanding that you did not have Wi-Fi in the property and that the mobile signal in the area was limited. We hoped that one of those options would reach you.
We were so delighted when the Wi-Fi was restored sooner than expected and that this meant you were able to remain in the property you originally booked. We were happy to help further if needed.
Our guest's comfort is always our top priority, and we truly appreciate your patience and understanding.
Kind Regards,
Crabtree & Crabtree Team
Always helpful and we know the…
Always helpful and we know the properties are always well equipped, clean and good locations.
2 ottobre 2025
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Risposta di Crabtree & Crabtree
Dear Rosemary,
Thank you for your kind review.
We are so delighted that you were pleased with the service you were provided and we hope to welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Highly Recommend Crabtree & Crabtree
We've tried numerous agents in Northumberland over the years and found C&C to be superior in terms of quality and promptness of service.
26 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Trevor,
Thank you for your kind feedback.
We are so delighted that you are pleased with the service we provide and we truly hope to welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Lovely property perfect sea view
Lovely property perfect sea view
22 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Louise,
Thank you for your lovely review.
We hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
lovely website
Provide a lovely website to help us choose our holiday property
19 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Raymond,
Thank you for your kind review.
We hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Family week
Good range of properties. Once booked communication was good. Very prompt replies from Catriona to several enquiries before we arrived.
12 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your lovely review. We are delighted that we were able to help with your stay and hope you had a memorable time.
Great company to work with
Good website - very easy to use and description accurate. Booking was easy to do, and we were kept well informed. Great to be able to ring the office and speak directly to friendly, helpful staff. Very happy with service and will use again.
12 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your lovely review. We are delighted that you found booking with us easy. We like speaking to our guests too! and hope to welcome you back soon.
Perfection
The accommodation as always is beyond clean and fully equipped with everything the peace and quiet is perfect the places to visit and the beautiful walks outstanding
19 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your lovely review. We are delighted that you enjoyed your time with us and enjoyed a peaceful time. We hope to welcome you back soon.
Was easy to use only issue was damage…
Was easy to use only issue was damage fee which is returnable not mentioned when you book but everything else was great
12 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you for your review. We are delighted that you had a good stay but are concerned that you should have missed the information regarding the security deposit. This is advised immediately following the total rate for your stay when booking online. We aim to make all charges transparent but will look to see if this can be made more prominent.
Excellent standard of properties
We have stayed in Crabtree and Crabtree properties many times over the past few years, as we know that the standard of the properties is always excellent.
Also very easy to book.
21 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Louise,
Thank you for your lovely feedback.
We are so delighted that you find our booking process easy and that you always find our properties of an excellent standard.
We can't wait to welcome you back again.
Kind Regards,
Crabtree & Crabtree Team
Review of September 2025 stay
Booking process very efficient. Communications clear and accurate. Staff very pleasant when my wife called into the Kelso office to compliment them on the cottage.
13 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your lovely review. It means a lot to us that you have had a good experience with us. We look forward to welcoming you back in due course.
Spot on description and great communication throughout
Accurately described property.
Great communication
13 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your kind review. We are delighted that you found communication with us good and hope you enjoyed your stay.
Simple straightforward and everything…
Simple straightforward and everything as described.
19 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your review. We are delighted that everything was straightforward for your stay.
Very easy to navigate the website
Very easy to navigate the website. Kept up to date with everything, payment, arrival etc.
12 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Wendy,
Thank you for your kind feedback.
We are so pleased that you found the booking process straightforward.
We hope to welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Excellent booking experience and pre…
Excellent booking experience and pre holiday communication, will most definitely use again.
18 settembre 2025
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Risposta di Crabtree & Crabtree
Dear Fiona,
Thank you for your kind review.
We are so pleased you enjoyed your experience and hope to welcome you back in the future.
Kind Regards,
Crabtree & Crabtree Team
Just had the most amazing week in The…
Just had the most amazing week in The Oak, kidlandlee, Northumberland.
Thank you Crabtree & Crabtree for making the booking straight forward & easy booking.
I can highly recommended & will be using again in the future !
18 settembre 2025
Non scritta su invito
Risposta di Crabtree & Crabtree
Dear Elizabeth,
Thank you for your kind review.
We are so delighted that you have enjoyed your stay with us and we truly hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
I have used Crabtree and Crabtree to…
I have used Crabtree and Crabtree to book various holiday cottages over the last few years or so. Always extremely helpful lovely company to deal with. Will continue to use and recommend to friends and family. Thank you C&C!
5 settembre 2025
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Risposta di Crabtree & Crabtree
Thank you so much for your lovely review Vanessa. We are delighted by your loyal custom and look forward to welcoming you back in due course.
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