Website itself is easy to use and navigate. The customer service was good. They responded quickly to issues and offered alternatives when they didn’t have my item in stock. Will recommend to family... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ever since I have been dealing with you, I have had excellent results. You are pleasant and understanding, easy returns and pleasant at solving my mistakes. Even though I live in Perth, WA I still fin... Leggi di più
L'azienda ha risposto
I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed... Leggi di più
L'azienda ha risposto
Prompt delivery and a good product. Wish you had a good discount for government pensioners as having to stretch out the length of time using a mask makes it prone to leaking that isn't good
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di apparecchiature mediche
- anche in
- Clinica del sonno
- Negozio di forniture mediche
- Servizi medici locali
Scritti dall'azienda
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Informazioni di contatto
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Eccellente
4K recensioni
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I ordered a new charger for my portable…
I ordered a new charger for my portable battery and it was very easy and convenient.
14 settembre 2026
Risposta di CPAP Victoria
Hi there,
Thank you so much for your kind 5-star review! We’re really pleased to hear that ordering your new portable battery charger was easy and convenient.
We truly appreciate you taking the time to share your experience and are very grateful for your support. Thank you for choosing CPAP Victoria!
Warm regards,
The CPAP Victoria Team
Very reliable service
14 settembre 2026
Risposta di CPAP Victoria
Hey,
Thank you so much for your lovely 5-star review! We’re really happy to hear that you found our service reliable.
We truly appreciate your support and are grateful you took the time to share your experience. Thank you for choosing CPAP Victoria, we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hello,
Thank you so much for your lovely feedback! We’re really pleased to hear that you were happy with our service and that your order arrived so quickly.
We truly appreciate you taking the time to leave us a review and are very grateful for your support. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hello,
Thank you so much for your kind 5-star review! We’re so pleased to hear that you found what you needed easily and that your order arrived quickly.
We really appreciate your support and are glad you were happy with the value and overall experience. Thanks again for choosing CPAP Victoria, we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so glad to hear your order arrived quickly and smoothly. We really appreciate your support and hope we can help you again in the future!
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We’re so pleased to hear your order arrived quickly and that you were happy with the communication from our team. We really appreciate your support and thank you for choosing CPAP Victoria for your purchase!
Warm regards,
The CPAP Victoria Team
An all-round great experience
An all-round great experience. I don't shop anywhere else for my CPAP accessories.
4 settembre 2026
Risposta di CPAP Victoria
Hello,
Thank you so much for your kind feedback and continued support of CPAP Victoria! We’re so pleased to hear that you’ve consistently had a great experience with us and that you continue to choose us for your CPAP accessories.
Your loyalty means a lot to our team, and we’re incredibly grateful for the trust you place in us. We look forward to continuing to support you with your CPAP needs.
Best regards,
The CPAP Victoria Team
No probs at all
2 settembre 2026
Risposta di CPAP Victoria
Hi!
Thank you so much for your review! We really appreciate you taking the time to share your feedback and are so glad to hear everything went smoothly. Thanks again for your support, it means a lot to our team!
Kind regards,
The CPAP Victoria Team
Ever since I have been dealing with…
Ever since I have been dealing with you, I have had excellent results. You are pleasant and understanding, easy returns and pleasant at solving my mistakes. Even though I live in Perth, WA I still find it easier to buy from you as you are the same price with free postage which means I don't have to go out and the parcels are delivered quickly for me. Thank you for your service
2 settembre 2026
Risposta di CPAP Victoria
Hi there,
Thank you so much for your thoughtful feedback and continued support! We’re so happy to hear that you’ve consistently had a positive experience with our team and that we’ve been able to make ordering, returns and those little mix-ups an easy, hassle-free process for you.
It genuinely means a lot to us that even all the way from Perth, you continue to choose CPAP Victoria for your equipment. We’re especially pleased to hear that our free postage and delivery service make things that little bit easier for you.
Thank you again for your kind words and for trusting us to look after you, we really appreciate having you as a valued customer and look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so glad to hear your order arrived quickly. We really appreciate your support and hope we can assist you again in the future!
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hello,
Thank you so much for the 5-star review! We’re really pleased to hear everything arrived without any issues and that the equipment is doing exactly what you need it to. We truly appreciate your support and thank you for choosing CPAP Victoria for your purchase!
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi there,
Thank you so much for the kind 5-star review! We’re so glad to hear that your experience was nice and easy and that your order arrived quickly.
We really appreciate you taking the time to share your feedback and are grateful for your support. We hope to assist you again in the future!
Warm regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi!
Thank you so much for your kind 5-star review! We’re so pleased to hear that you found it easy to find and order the products you needed. We really appreciate your support and thank you for choosing us!
Best regards,
The CPAP Victoria Team
Received 1 single air cushion
Received 1 single air cushion
Ordered 2 packs of 3 air cushions
Spoke to somebody on Monday about incorrect delivery He told me somebody would get back to me later that day
Still waiting on Thursday afternoon
27 agosto 2026
Risposta di CPAP Victoria
Hi there,
Thank you for taking the time to leave your feedback, we’re sorry for the confusion and frustration this experience has caused.
We have reviewed your order and can confirm that the item purchased was one single silicone cushion and that cushion you ordered was picked, packed and dispatched to you promptly. The order did not contain two packs of three AirTouch cushions.
We also understand that you contacted us because you believed the incorrect item had been sent. Our team attempted to follow this up with you however, we were subsequently advised that the single silicone cushion you received was in fact the correct cushion for your mask and that there was nothing further requiring rectification.
We always aim to process and dispatch orders promptly and accurately and in this instance the product sent matched the item ordered. We’re sorry that there was some confusion around the order and communication afterwards.
If you still have any concerns or would like us to go through the order with you, please feel free to contact our team and we’d be very happy to help. If this clarification resolves the issue for you, we would also really appreciate it if you considered updating your review to reflect the outcome.
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We’re so pleased to hear that you’re happy with the product, pricing and speedy delivery. We really appreciate your support and are grateful you chose CPAP Victoria.
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hello,
Thank you so much for your kind 5-star review! We’re so pleased to hear you were happy with the price and that your order arrived quickly. We really appreciate your support and are grateful you chose CPAP Victoria.
Best regards,
The CPAP Victoria Team
I’m very happy with my sleep apnea…
I’m very happy with my sleep apnea machine. It’s so quiet, and I’m also very pleased with my mask. The lovely lady who was emailing me was extremely helpful and kind. I feel I got much more for my money, and I’ve saved over $1,000 by buying through your company. Thank you so much.
Raeleen Svensen
25 agosto 2026
Risposta di CPAP Victoria
Thank you so much Raeleen for your beautiful feedback! We’re absolutely thrilled to hear that you’re happy with your machine and mask and that you’ve found the machine nice and quiet.
It’s also lovely to hear that you felt well supported throughout the process. Our team genuinely cares about making things as easy and comfortable as possible so your kind words mean a lot to us.
We’re so pleased you were able to find a setup that works well for you while also saving such a significant amount. Thank you again for choosing CPAP Victoria and for taking the time to share your experience, we really appreciate your support and look forward to serving you again!
Kind regards,
The CPAP Victoria Team :)
Risposta di CPAP Victoria
Hi,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you found our website easy to use, were happy with the product selection and received your order quickly.
We really appreciate you taking the time to share your experience and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
I ordered and paid for express delivery…
I ordered and paid for express delivery and it took 12 days
6 agosto 2026
Risposta di CPAP Victoria
Hello,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience this delivery experience has caused.
Your order was placed on 5th August and was dispatched from our warehouse on 6th August as we worked to have it processed and sent as promptly as possible. Unfortunately once a parcel has been handed over to Australia Post, delivery delays and tracking issues are outside of our direct control. We completely understand how disappointing this is when express postage has been selected.
I have checked the tracking and can see that the parcel is currently being returned to sender due to the delivery status showing “receiver not known at address.” As soon as the parcel is returned to us, we will organise for it to be resent and do everything we can from our end to get it back on its way to you as quickly as possible.
We sincerely apologise that the delivery has not gone as expected and appreciate your patience while we work to get this resolved for you. To follow this up further, please feel free to email our team directly so we can assist you with the order and keep you updated.
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi there,
Thank you so much for your kind 5-star review! We’re so pleased to hear that everything was smooth and easy for you. We really appreciate your support and are grateful you chose CPAP Victoria.
Best regards,
The CPAP Victoria Team
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