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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Im now satisfied with my purchase, I had issues with my purchase but they were able to help me with my concerns. So im thankful for that and appreciate all the help they provided me. The cat house is... Leggi di più

Valutata 2 stelle su 5

Got the side table. Multiple holes that should have been there were only about 2/3s complete so I had to drill them through the rest of the way. The wood was a little warped, and so the pieces wou... Leggi di più

Valutata 5 stelle su 5

Great product, easy to assemble, screens and frames already assembled, just screw panels together. Beats trying to build one from scratch. Directions were a bit backward, but can be figured out. My ca... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered the large cat house, and it arrived quickly. Packaging was top notch. I’m currently painting the catio to match the house trim, and individual pieces appear sturdy enough to accommodate our... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per animali

Scritti dall'azienda

Coziwow, as a brand of pet lovers, is committed to providing a diverse range of better and safer pet supplies to create a valuable connection between humans and pets.Our mission is to light up your pets' life concerning their comfort, health, and well-being. Shop Coziwow for the best pet supplies. We offers quality products and accessories for a healthier, happier pet. Free shipping in the US.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

151 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(151)

4 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

High quality materials

High quality materials, well packaged, with clear instructions for assembly. Fully satisfied!

27 settembre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 4 stelle su 5

Excellent Product, Vendor, Price

The cage is an excellent product. It arrived on time and safe and sound, in perfect condition and complete. I am taking 1 star away because the directions caused me to build it TWICE from scratch. The instructions suggest that IF the pieces don't hold together, I could add in the provided safety hardware. IF. Well it seemed like everything was working as it should so I did not use them. 2 days later after 2 cats had moved in, much of the cage and shelves and roof had failed and collapsed several times. After repairing got old, I took the ENTIRE cage apart and started over, using the M staples everywhere to strengthen the structure. Added them to the floor, roof, and pretty much anywhere 2 or more pieces came together. It's been great ever since. Needless to say, make sure to use the reinforcements everywhere. Instructions should reinforce this. Otherwise an excellent purchase and product. And it's sturdy! Cats love it and were sad when it got taken apart and relieved when it was rebuilt. UPDATE: Almost 3 weeks later, cage is still good but requires daily check. I adopted 2 very smart adult cats, 2 & 3 yo who have figured out how to use their increasing body weight to attempt escape, and can now see that 2 growing, 10+ lb boys could be hard on the cage. Like I said it's still great but maybe better for younger, less heavy kitties.

3 ottobre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Any other issue in future, please be free to contact us at sale@coziwow.com
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

This cat tree was a great purchase for…

This cat tree was a great purchase for my 2 kids! It was easy to put together, and all pieces with instructions included.
Now to figure out where they want me to put it!

4 ottobre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

The Perfect Ramp!

Extremely pleased with the quality of this ramp! It’s very well made, sturdy, and easy to use! I love that there are four height settings; the tallest one perfectly reaches the top of the mattress so my senior cat can get on the bed more easily. It will take a minute for kitty to adjust, but I’m confident he’ll like it, especially because the slats and carpet should give him something to sink his claws into and feel safe. Customer service was great as well! The ramp arrived in just a few days and was packaged well. It folds down to a small, easy size for any future storage. Finally, it was so refreshing to smell real wood when I unpacked the ramp; so glad I found this and didn’t settle for some of the sad plastic stairs that are out there.

2 ottobre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 3 stelle su 5

I discovered after assembling half the…

I discovered after assembling half the tower that some of the holes didn't match up properly. The directions were not clear enough to make sure the different parts had to be set up in specific positions.
I also am missing one screw, #D. I will call the help line for a replacement.
It took three people to do the whole project so far, will finish when I get the missing screw.

19 settembre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
Please be free to contact us at sale@coziwow.com, we will check and help you solve the issue soon.
Thanks for your patience.

COZIWOW Customer Service Team

Valutata 2 stelle su 5

Wood Worn Out

Wood became worn out in less than 2 months. Now the pieces won’t stay on the tree.

6 luglio 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Coziwow Provided Excellent Customer Service

A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward.

I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping!

Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!"

For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!

4 ottobre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Easy to assemble

Easy to assemble
Fast delivery

22 settembre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Very well made and strong

Very well made and strong. More like a dog jail, think alcatraz he aint breakin out.

26 settembre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Wonderful company to do business with…

Wonderful company to do business with due to their great communication and speedy delivery.

26 settembre 2023
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product and service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Finally the perfect kennel

Finally - a kennel large enough and sturdy enough for my 80lb ( and still growing) German shepherd. It arrived on time and was easy and quick to assemble. And I don’t have to worry about him getting out.

18 settembre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Great item, Quick delivery - Thank you!

The order arrived quickly. The cat wheel is very sturdy and seems well made. I added some catnip and my 4 cats seemed interested but so far they have not figured out how to walk/run on it. Two of them have used it for scratching, they will crouch down on their belly and reach up to scratch, but once it start to move forward they will turn around and reposition to the opposite direction. Hopefully they will get the hang of it one day (we've only had it a few days).

15 settembre 2023
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Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Very happy kitties

My order was delivered quickly, everything was packaged well and the Catio was easy to put together. I have six indoor cats and they are so happy to be able to go outside in a safe enclosure. I could not have built the Catio for what this kit cost so I’m very happy with my purchase!

31 agosto 2023
Non scritta su invito
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Very responsive customer service

Very responsive customer service. Will purchase again.

4 settembre 2023
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 3 stelle su 5

The cats really like their new catio

The big catio we bought was well priced, came promptly and was easy enough to put together that my daughter and I did most of the assemly (calling in Dad for attaching the roof). BUT, the catio has a design flaw - the lounging shelves are set directly above each other making it fairly hard for them to get to the upper shelves. I had to go "off script" for the cats to have best access to the three higher locations. The cats are enjoying it

21 agosto 2023
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Valutata 4 stelle su 5
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
If you have met any issue of our product, please just be free to contact us at sale@coziwow.com.
Thanks for your patience and have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 5 stelle su 5

Thank you

Thank you. I haven't opened the product yet, however, your prompt respond to each question I had, made me confident that your product is as good for you have diligent people working.
Have a good day.

29 agosto 2023
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Valutata 3 stelle su 5

The product was difficult to assemble

The product was difficult to assemble. I have a larger wheel purchased elsewhere that I had no problem putting together. I bought this one for a catio outside. It doesn't snap together you have to force it.

21 agosto 2023
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Valutata 5 stelle su 5

The order was delivered in reasonable…

The order was delivered in reasonable time, the product looks and functions just as I expected so far.
Thank you very much

8 agosto 2023
Logo di Coziwow

Risposta di Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

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