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coverbaloo Recensioni 

104
•
TrustScore 3.5 su 5

3,7

Compagnia assicurativa
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I tried to make an emergency escape of water claim on a Sunday. After trying online to make a claim and calling numerous times I ended getting my own engineer. I was advised to send various details... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!

L'azienda ha risposto

Valutata 5 stelle su 5

I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Compagnia assicurativa
  2. Agenzia di assicurazioni per la casa
  3. Azienda di assicurazioni per le spese legali
  4. Agenzia di assicurazione per gli affittuari

Informazioni fornite da varie fonti esterne

coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.

Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

104 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(104)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 1 stelle su 5

Used a cashback site for my home…

Used a cashback site for my home insurance and they declined to pay it.
God help us if we ever need to claim in case of a problem.

2 marzo 2023
Non scritta su invito
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Risposta di coverbaloo

Hi James

I'm sorry that you're unhappy with the outcome through the cashback site. According to the data that we received to validate your cashback, the tracking link was clicked a week after the original quote that you did with us; our terms state that you need to click the link, start a new quote, and complete the sale in one transaction in order for it to track correctly.

Any claims you might have would be handled directly by the underwriter, Royal & Sun Alliance, who are among the top providers in the UK for paying out claims, so I hope that can provide you with some assurance if you have were to have any problems.

Kind regards

Adam

Valutata 5 stelle su 5

Good service

Quick, easy in taking out policy

24 gennaio 2023
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Valutata 5 stelle su 5

Good first impression

Charlotte explained everything clearly and apologised for keeping me holding even though that was inevitable considering what I needed to know. As a new customer to this company I hope the policy and any further customer support is as strong as this initial customer service.

18 gennaio 2023
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us and I have passed your feedback on to Charlotte.

Thanks

Adam

Valutata 5 stelle su 5

Hassle free customer service

Unfortunately I had to cancel the policy I had just signed up with them,
Customer service made the process easy and smooth.
Would recommend based on this experience

1 dicembre 2022
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Risposta di coverbaloo

Sorry that you had to cancel your policy with us, but very glad to hear you found everything straightforward and we hope you keep us in mind for next time.

Thanks

Adam

Valutata 5 stelle su 5

Well deserve to have 5 stars

Well deserve to have 5 stars, very accessible and easy to use online.

22 novembre 2022
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Valutata 1 stelle su 5

Left me with no heating or hot water…

Left me with no heating or hot water for 3 days with young children who are now sick with flu. Also I have a condition that is worse in colder temperatures. Absolutely unacceptable. Promised a update and didnt even call me back. So now its day 3 with no hot water or heating.

11 novembre 2022
Non scritta su invito
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Risposta di coverbaloo

Hi Emma

I'm really sorry to hear about your situation. We don't handle claims directly ourselves, but I've spoken with the claims handlers for your policy and they have advised that they sent an engineer to your property out of hours on the night of 11th November when you made the initial claim and found that they needed a part before they could fix your boiler. The part wasn't available any earlier and there was nothing they could do about this, but they had noted your circumstances with your health condition and your children so were already treating it as an urgent priority. I understand that they have arranged for an engineer to visit you tomorrow afternoon to fit the part which should fix the boiler.

Kind regards

Adam

Valutata 5 stelle su 5

Insurance application

Service on phone was excellent and documents arrived swiftly.

17 ottobre 2022
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Valutata 5 stelle su 5

Easy and quick to get the quote

Easy and quick to get the quote. Competitive price. I hope they would help when I am in need.

14 ottobre 2022
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us and found us competitive.

Thanks

Adam

Valutata 5 stelle su 5

Competitive and straight forward with only a few issues at the end

Like most insurance websites, you have lots of questions to answer. This is no different. However it was relatively straight forward. Price and cover was competitive. However I had issues registering an account so I could download my policy. This was corrected by calling the company direct which although this was a pain they were courteous and dealt with my issue straight away.

17 agosto 2022
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Risposta di coverbaloo

Thanks for the great review – apologies that you had issues registering for an account initially, but I'm glad that the team were able to deal with this straight away for you.

Thanks

Adam

Valutata 5 stelle su 5

Very helpful and pleasant

Very helpful and pleasant, the process was done quickly and efficiently

25 luglio 2022
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Valutata 5 stelle su 5

All good

All good . Fast , efficient , helpful
(And that was just me )
Excellent service
John mott

25 luglio 2022
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Risposta di coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Valutata 5 stelle su 5

Policy set up without much fuss or…

Policy set up without much fuss or trouble.
Impressed with the standard of service.

10 maggio 2022
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Risposta di coverbaloo

Hi Hamid

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Valutata 5 stelle su 5

Coverbaloo's home insurance

'Coverbaloo's' home insurance proposal was easier to complete than most. After being completely unfazed by my circumstances, the details of the property to be insured and my requirements, Coverbaloo then quoted what I thought a very reasonable premium for very sensible cover.

1 maggio 2022
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Risposta di coverbaloo

Hi John

Thanks for the great review – I’m really glad to hear you found everything easy to complete and competitively priced.

Thanks

Adam

Valutata 4 stelle su 5

Excellent service

10 marzo 2022
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Risposta di coverbaloo

Hi Julius

Thanks for the great review - I'm really glad to hear you were happy with our service.

Stay safe

Adam

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