CovaU Energy Recensioni 2.104

Shambles of a company. Sent me an estimated bill that was way above what could be possible and then wanted to charge me to come and do an actual meter read to correct it. Wasted over an hour on the phone trying to rectify. Their customer service is abysmal. I’ve left them now and will not return even if they have the cheapest rates.

Rochelle was so kind and caring about my situation. I am very grateful for her assistance.

Good service & friendly

Today I called CovaU and spoke with Grace! She was very generous and helpful… she solved my problem and made my day.. thank you Grace ☺️

Beware.....If you have any solar credits, this company will NOT pay you the accrued amount. Instead of paying out at the end of a billing cycle, they will hold on to it all until you have actually used enough regular power for it to cover the bill. If you want to leave the company, they will keep any and all amounts that you should have been credited. Take care. This information (9.7 on page 51.) is basically hidden in their massively long retail booklet, which is 62 pages long. Absolute rip-off.

N.B. further to this, we have just received an email stating that they will be doing ZERO solar feed in tariffs... so if you have solar, bad luck.

Solar Credits will not be refunded.

I've just found out that on page 51, Section 9.7 of the Market-Retail-Booklet_2024_V8.pdf document that CovaU will not transfer or refund any credits for your feed in either at the end of a billing period or at the end of the agreement if we swap to another retailer.

In my view, this locks you into a contract with them until you can offset the credits against energy you buy from them.

This is the section in full:
Solar Credits have no value other than as prescribed in the Agreement, Solar Credits are not transferable and we are not obliged under any circumstances to pay you any amount of money under the terms of the Agreement in respect of Solar Credits.

Any Solar Credits that have been accrued as of the end date of this Agreement terminates, that have not been off set against amounts payable by you under your Market Retail Agreement of Standing Retail Agreement will be extinguished without compensation to you effective upon the termination of this Agreement.

The communication was very good, understandable and fast respond

Very helpful and easy to understand.
Thanks

Today I called CovaU with a question regarding my bill. I spoke with Aush. He was very helpful, and thorough. I then asked him about a possible better option for me. He had a quick look and confirmed that there was another plan, with the same rates, but where I would get a slightly higher discount. He then switched it over for me (at my request). The whole call took less than 10mins. Very satisied!

Great experience

Professional and prompt service confirming closure of accounts following the letting of a property.

Grace very helpful in updating bill to cheaper rate ,polite and professional

Great experience and exceptional service

After difficulties signing up on the website I called and the gentleman I spoke to was very helpful and made sure all the t's were crossed and i's dotted, unlike my previous supplier who didn't apply my concession discount to the bills, despite having my details.

It was a simple issue, but I wasn’t able to resolve it properly with the previous staff member, so I called again.
Aushmeare Nazareno kindly went through each problem with me and helped resolve everything one by one.
I want to say thank you once again to him for helping me end my day on a positive note

Grace was extremely helpful and professional and was able to assist with my enquiry and had it sorted in minutes... excellent service from Grace.

Webchat was able to help me promptly switch to a cheaper plan.
This is after I called sales number, after IVR and call answered there was no response on the other end - heard background conversations but no one was on my line. Called a 2nd time and same thing happened.

good good good