Cotton Traders - Morpeth Recensioni 84

TrustScore 4 su 5

4,2

Wooler Road, Morpeth, NE61 3DA Northumberland, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Love everything I buy from cotton traders!! My latest purchase was a cable cardi and it doesn’t disappoint, I now have 5, and staff in my local store are fab

L'azienda ha risposto

Valutata 5 stelle su 5

This Cotton Traders is within a garden centre. The shop was clean and tidy and every effort had been made to display the stock to advantage. In fact whilst I had gone just to collect a parcel, I w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with your Company is outstanding from ordering, delivering and the care taken when packing the items to the customer. The quality of the items are well made too

L'azienda ha risposto

Valutata 5 stelle su 5

Called at Dobbies garden centre to go to Cotton Traders, along with other shops. Experience at Cotton Traders was a delight. Very helpfull friendly staff.plenty of stock to look at, and we bought more... Leggi di più


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di scarpe
  5. Negozio di abbigliamento donna

Scritti dall'azienda

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Informazioni di contatto

  • Wooler Road, Morpeth, NE61 3DA, Northumberland, Regno Unito

  • 01670 512975

4,2

Molto buono

TrustScore 4 su 5

84 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 3 stelle su 5

Pleased with quality of clothes bu

Pleased with quality of clothes but very disappointed with receiving them almost 2 weeks from ordering to collecting them

24 aprile 2023
Logo di Cotton Traders - Morpeth

Risposta di Cotton Traders - Morpeth

Hello Michael,

I am sorry to hear that your delivery took longer than expected. On the whole we are happy with the service that we receive from our courier and would say that the majority of our parcels are delivered within the expected delivery times.

As this was a Click & Collect order, we do advise to allow 7 working days for delivery as our stores have set delivery days – as we have recently had two bank holidays, this may have delayed deliveries slightly and for that I apologize.

I thank you for giving us the chance to explain, and look forward to hearing from you again.

Kind regards,

Andrew
Cotton Traders Customer Support

Valutata 4 stelle su 5

Walking Shoes

It was easy to order the items on-line and good that I could collect them from a local place. The items were excellent value (they were half price) and are really well made.

But the items took longer to arrive than I thought they would so I did not get them in time for my holidays.

17 ottobre 2022
Valutata 3 stelle su 5

I returned my order as they were the…wrong colour

I returned my order as they were the wrong colour to my local store. However I didn't realise until I got home that postage was deducted from my refund which I don't think k is correct or I would have just returned them by Royal Mail

15 ottobre 2022
Logo di Cotton Traders - Morpeth

Risposta di Cotton Traders - Morpeth

Dear Guest,

I am sorry you found the colour to be unsuitable for you. I have passed on your valuable feedback to our buying department for their consideration.

What I have done is refunded your postage charge now this will appear into your bank account in the next couple of days.

Thank you for your valuable feedback.

Kind regards
Sam
Customer Support

Valutata 5 stelle su 5

Staff very helpful

Staff very helpful. Was returning an item bought online. They processed return and ordered a replacement with no delivery charge to collect in store.

30 luglio 2022
Valutata 5 stelle su 5

Quality & comfort

I'm a frequent cotton traders buyer. Clothes are comfortable and long lasting with a reasonable price. I've bought a few linen pieces this year as it's my go to fabric in summer and it's very on trend this year too. These items can be dressed up or down , layered or worn alone, making them very wearable into the cooler weather too.

10 giugno 2022
Valutata 3 stelle su 5

Everything too big

Ordered shoes cropped trousers and a top.
Ordered my usual size but unfortunately everything was much too big had to return all items.

18 maggio 2022
Logo di Cotton Traders - Morpeth

Risposta di Cotton Traders - Morpeth

Hello Linda McDonald

Thank you for providing your review.

I am so sorry that the sizing of your items was not suitable for you. I have ensured you will receive a full refund once your order is received back in our distribution centre.

Kind regards
Alison
Cotton Traders Customer Support

Valutata 5 stelle su 5

Excellent process

I ordered two pairs of joggers. They are fantastic! I was able to try them on whilst there and the assistants were really helpful. I'll use this service again.

15 marzo 2022
Valutata 1 stelle su 5

The goods which I purchased were good

The goods which I purchased were good. Unfortunately the assistant serving was anything but good. Extremely off hand and uninterested. Rude when given the order number for the purchase followed by a demand for identification. When asked what had caused her to be so rude she was then offensive, saying it was company policy to demand identification and pursued us through the store shouting rudely. I will not have any further click and collect from that store for fear of meeting.the same bad tempered individual again.

9 agosto 2021
Logo di Cotton Traders - Morpeth

Risposta di Cotton Traders - Morpeth

Hello Jill

Please accept our sincere apologies regarding the experience in Dobbies collecting your order. I have forwarded your review to the area manager of the store for them to investigate further. I am confident that you will receive a response once they have carried out enquiries. Please allow us a little longer to investigate the matter further.

Regards

Jennie

Valutata 2 stelle su 5

I’m sorry but I have had to return the…

I’m sorry but I have had to return the item because it had either been packed damp or stored in damp conditions. It really smelt, even after repackaging the smell was very evident. I’m afraid I did not try it on.

28 luglio 2021
Logo di Cotton Traders - Morpeth

Risposta di Cotton Traders - Morpeth

Hello Anne,

I'm sorry to hear that the smelt badly.

I have passed this on to the relevant team and this will be looked in to further. I have also ensured that you won't be charged any returns postage on the refund once we have received the item back in to our warehouse.

Kind Regards,
Chris

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