Order placed at outlet in Clacton shopping village. Assistant was very helpful. Email received when order delivered to shop on date predicted and fit well.
L'azienda ha risposto
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Scopri cosa dicono le persone
I went to collect a Click and Collect from my local store. I was pleasantly surprised at the new renovation and spacious lay-out. I wasn't expecting to buy anything but then I spotted a fleece I had... Leggi di più
The on line purchasing was easy and simple. I ordered 2 extra as unsure of sizing. The return was easy and the clacton shop staff was so helpful. Thanks
L'azienda ha risposto
We regularly shop at Clacton factory outlet unit 6 And today (Lisa) as always very polite , helpful , and professional , all are lovely staff The items we bought were a good fit and suitable. Jus... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di scarpe
- Negozio di abbigliamento donna
Scritti dall'azienda
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Informazioni di contatto
Clacton Factory Outlet, Unit 6, CO15 4TL, Stephenson Road West, Regno Unito
- 01255 470231
4,8
Eccellente
131 recensioni
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Le persone hanno visualizzato anche
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate your positive feedback.
All went very smooth
28 aprile 2026
Risposta di Cotton Traders - Clacton-on-Sea
We're happy to hear that your experience went smoothly. Thank you for your positive feedback; it means a lot to us.
Quality clothes delivered to store so…
Quality clothes delivered to store so easy to collect,well packed and a good price.
Two pairs of corduroy trousers for 54 quid what’s not to like.
10 marzo 2026
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate you sharing your feedback. We're so happy to learn that you liked our clothes and price for the corduroy trousers.
NO 1 PLACE TO GO
Products and service 1st class - very easy to use the app, delivery speedy and really lovely staff at stores
10 febbraio 2026
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate you taking the time to leave a review. We're happy to learn that you found our products and service to be first class and that you enjoyed using the app.
Great selection of items at great…
Great selection of items at great prices Staff very attentative and pleasantz Good to browse new in stock
20 gennaio 2026
Risposta di Cotton Traders - Clacton-on-Sea
We're so happy you appreciate our great selection of items at great prices and that you find our staff attentive and pleasant. We're also glad you enjoy browsing our new arrivals.
Easy ordering and collected from my…
Easy ordering and collected from my local store, what's not to like?
23 dicembre 2025
Risposta di Cotton Traders - Clacton-on-Sea
Hi Carole
We really appreciate your positive feedback. We are so happy to hear that ordering was easy and collection from your local store went smoothly. Thanks so much for your custom and comments , it means a lot to us.
Such a fantastic range of products and…
Such a fantastic range of products and the staff are amazing, nothing is too much trouble. Would recommend a visit to this store.
20 dicembre 2025
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate your positive feedback. We're so happy to learn that you find our range of products fantastic and our staff amazing. We're glad you recommend a visit.
I like the shop and it's quality…
I like the shop and it's quality products . It has a good range of sizes to choose from and a good amount of stock, always being replenished.a
The staff are always friendly and welcoming and have a good knowledge . They go beyond an and above to give good customer service . It is always a pleasure to be able to shop with them.
9 dicembre 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're happy to hear you like the shop and its quality products. It's great to know you appreciate the range of sizes and stock levels. We appreciate your comments regarding our friendly staff and their customer service.💖
Outstanding customer service at the Clacton factory outlet
I went in to look for a pair of boots my mum had seen in another branch.
They hadn’t had her size in the branch she visited so I popped into the Clacton Factory Outlet branch to see if they had them.
Cassie was amazing. She was not only knowledgeable about what stick was available, but she also went out of her way to try to find the correct boots and order them.
Sadly we were unable to get the size she wanted, but Cassie definitely went over and above what I expected from a store.
I will definitely visit again because of the service received.
21 dicembre 2025
Non scritta su invito
Risposta di Cotton Traders - Clacton-on-Sea
We're happy to hear that you received amazing service during your visit. We appreciate you acknowledging the team member who went above and beyond to assist you in finding the boots. We value your feedback and look forward to seeing you again.💖
Always great service
Great service and good choice as always. Prompt despatched and arrived before expected
2 dicembre 2025
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate your review. We're so happy to learn that you find our service great and that you are happy with our good choices. We're glad it arrived early.
Good service
I always get my parcels delivered to this store as thecstaff are always extremely helpful and friendly
30 settembre 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're happy to hear that our staff's helpfulness and friendliness during your parcel deliveries have made your experience so positive. Thank you for your great feedback.
I bought a few items yesterday and…
I bought a few items yesterday and probably will be back for a beautiful too I should have bought and didn’t. The quality of the items are excellent and there is a good choice for both men and ladies.
The service yesterday. Thursday was excellent. I was looking for a specific item but there were none in my size. She looked through the stock and made a huge effort whilst being so friendly and approachable. Even though the item was sold out I got excellent service and as I said I will be back.
28 ottobre 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're glad you enjoyed your shopping experience and found our items to be of excellent quality. We appreciate your kind words regarding our team member's efforts to assist you. We look forward to your return visit.
Great quality clothing!
Great quality clothing and good service!
Excellent product range especially towards Christmas with their extra gift ranges. I enjoy shopping with Cotton Traders.
Jordan at Clacton is always polite and helpful.
3 settembre 2025
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate you taking the time to leave a review. We're happy to hear that you find our clothing to be of great quality and that you enjoy our service and product range, especially at Christmas.
Ordered online and collected at shop
Ordered online and collected at shop. Assistants always helpful and any problems sorted out. . One of my tops wasn’t right so the assistant sent it back and I was offered a refund. The other top was lovely.
12 agosto 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're happy to hear you found our assistants helpful with your online order and collection. We appreciate your feedback regarding the return and refund process for the top that wasn't quite right. We're glad you liked the other top!
Superb service from Cassandra
I wanted to write this review as so many are quick to write complaints but not as quick to write about superb service and that is what Cassandra from this branch offered me. I had been looking for some shorts for my husband for our impending holiday and had no idea that the company did clothing for larger people. She looked in a new delivery that had just arrived and sourced several pairs of shorts that she thought would fit the brief that I had been given from my husband. I was told that it wouldn’t be a problem to return any that were not suitable.
I am unaware of her position in the company but I would hope that she would be promoted as there are not many people that would have gone the extra mile that she did. Huge thanks for your kindness Cassandra and we’ll be back soon.
30 giugno 2025
Non scritta su invito
Risposta di Cotton Traders - Clacton-on-Sea
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received superb service and that our employee went the extra mile to help you find what you needed. We will pass along your kind words.
Risposta di Cotton Traders - Clacton-on-Sea
We’re glad the goods were delivered promptly and arrived in good condition. Thank you for positive feedback.
Dress
Bought a very nice dress from the reduced items and as it looked so nice I then ordered the same design but shorter & different colour on line
26 maggio 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're happy to hear that you found a dress you loved! It's great you liked it so much that you ordered another one in a different style and color. Thanks for your positive feedback.
I’m super happy with my purchases and…
I’m super happy with my purchases and the staff i dealt with were so helpful and friendly
5 maggio 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're so glad to hear you had a positive experience! We strive to provide our customers with excellent service and a friendly atmosphere. Thank you for taking the time to share your feedback.
Staff very helpful in advising me…Good advice
Staff very helpful in advising me regarding size of item I wanted. I then ordered it on line.
14 aprile 2025
Risposta di Cotton Traders - Clacton-on-Sea
We're so glad to hear that you had a positive experience with our staff. We appreciate you taking the time to share your feedback.
Easy online ordering, free delivery and returns to shop.
Easy online ordering for free delivery to local shop and free returns. Shop assistants very helpful and quick refunds on returns.
29 aprile 2025
Risposta di Cotton Traders - Clacton-on-Sea
Thank you for your positive review. We are pleased to hear that you find our online ordering and local delivery service convenient and appreciate the helpfulness of our shop assistants. We strive to provide our customers with a seamless and enjoyable shopping experience.
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