Wonderful bedside manner- attention to detail and care. Mr James Smith was wonderful as were the whole team. I went into the surgery well informed and without feeling nervous due to my surgeons obviou... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had a follow up appointment today with Miss McArdle. I can not praise the clinic and all the staff there enough. Charlotte and Samuel on Reception welcomed me with a smile, they're so friendly but at... Leggi di più
L'azienda ha risposto
I had upper bletharoplasty on 1st September with Ciarstin and from the initial meeting i felt so comfortable with her. She explained everything in the consultation a few weeks before the surgery and m... Leggi di più
L'azienda ha risposto
Absolutely brilliant experience with this clinic. I pondered treatment for over 2 years, and was so nervous, but start to finish i felt reassured. Clean, efficient and welcoming, i would highly reco... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Clinica di chirurgia plastica
- Chirurgo della mano
- Clinica medica
- Chirurgo ortopedico
- Chirurgo plastico
- Clinica per la cura della pelle
Scritti dall'azienda
We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.
Informazioni di contatto
Coppergate Clinic | 8 Coppergate, YO1 9NR, York, Regno Unito
- 01904 675222
- info@coppergateclinic.co.uk
- coppergateclinic.co.uk
4,9
Eccellente
2K recensioni
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Upper Blepharoplasty
Premises very clean and welcoming. The staff are helpful and friendly.I found the actual procedure relatively painless(thankfully)After surgery there is a link with clinic available via whatsapp where you can get in touch with nurse for any concerns which was reassuring .
Mr Chris West was my Consultant he was both friendly and professional in explaining the procedure and what would be achieved. Overall I am extremely pleased with the outcome and would not hesitate to recommend Chris West.
29 ottobre 2025
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Risposta di Coppergate Clinic
Dear, Elizabeth. Thank you very much for taking the time to leave such a positive and detailed review. We’re delighted to hear that you found the clinic clean and welcoming, and that our team were helpful and friendly throughout your visit.
It’s great to know that you felt reassured by the aftercare support via WhatsApp and that you were able to easily contact our nursing team with any concerns, ongoing support is a vital part of the care we provide.
We’re also pleased to hear your kind comments about Mr Chris West. We’ll be sure to pass on your feedback to him, and we’re thrilled that you’re extremely pleased with your outcome. Thank you for your recommendation; it truly means a lot to us. Kind regards, Coppergate Clinic.
Very impressed
Very impressed with Coppergate, I had bleph and am booked in for breast augmentation too with Mr Rhodes. All the staff are so lovely & professional, wouldn't go anywhere else for surgery now even though I live 2 hours away.
10 marzo 2025
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Risposta di Coppergate Clinic
Dear, Jen. Thank you so much for your lovely review.
We’re delighted to hear that you’ve been so impressed with your experience at Coppergate Clinic and that you felt well cared for throughout your journey. Your kind words about the team being both lovely and professional mean a great deal to us.
It’s wonderful to know you feel confident enough to return for further surgery with Mr Rhodes, and we truly appreciate you travelling such a distance to see us. Thank you for placing your trust in Coppergate Clinic, we very much look forward to looking after you again. Kind Regards, Coppergate Clinic.
The 2 ladies who looked after me were…
The 2 ladies who looked after me were amazing, bex & Nicki thankyou
Made me feel really relaxed
I’m glad a made up my mind to go to Coppergate clinic York .
4 dicembre 2025
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Risposta di Coppergate Clinic
Dear, Dawn. We’re delighted to hear that both Nicki and Miss Rebecca Rollett helped you feel relaxed and well looked after during your visit, we’ll be sure to pass on your kind words to them both. It’s wonderful to know you’re happy with your decision to come to Coppergate Clinic York. If you need anything at all as you continue your recovery, please don’t hesitate to reach out, we’re always happy to help! Kind Regards, Coppergate Clinic.
Excellent
All the team at Coppergate are very good, from receptionists through to surgeon. At all times in the process I felt I was dealing with people who knew what they were doing. In my case, I was under the care of Mr Rhodes, who I found to be reassuringly straight forward and down to earth and consultations with him felt open and easy. Initially we discussed concerns, after which he presented options. Subsequent consultations explored further those options, until we reached an agreement on how to proceed. I think the key thing is to feel some level of confidence and trust in your chosen surgeon and then to reach a point where you both feel comfortable with ‘the plan’. Confidence and trust in Mr Rhodes came from a combination of the many good reviews he and the clinic have gained and the conversations we had leading up to surgery. These combined, led me to believe I was in good hands and that’s as much about intuition and feeling as it is research and statistics. I would certainly recommend this clinic and Mr Rhodes - just decent. Nurses were very, very good too.
25 novembre 2025
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Risposta di Coppergate Clinic
Dear, Joel. Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re truly delighted to hear that your experience with our team, from reception through to your time with Mr Rhodes and our nursing staff, left you feeling supported, informed, and in safe hands throughout the process. Creating an environment where conversations feel open, straightforward, and collaborative is exactly what we aim for, so it’s wonderful to know this came across in your consultations.
Your comments about confidence and trust mean a great deal. We understand how important it is to feel aligned with your surgeon and comfortable with the plan you develop together, and we’re pleased that the combination of your discussions with Mr Rhodes and the reassurance you found in others’ experiences helped you reach that point.
We’ll be sure to pass your kind words on to Mr Rhodes and the nursing team, they will be genuinely appreciated.
Thank you again for your recommendation. It was a privilege to be part of your journey. Kind Regards, Coppergate Clinic.
Imagine allowing someone to see you at…
Imagine allowing someone to see you at your most vulnerable and that person making you feel safe secure and heard. It was the calmest, coolest, most careful and considered backdrop to what can feel extremely overwhelming. Thank you James Smith and Coppergate Clinic for making me feel like my true self. ♥️
28 ottobre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Jenny. Thank you so much for sharing your experience with us. We’re truly touched to hear how Mr Smith and the team at Coppergate Clinic were able to create such a calm, considered and safe environment, allowing you to feel secure, heard and ultimately like your true self.
Please remember we’re here for you at any point in your journey ahead, whether for support, follow-up or simply to answer any questions you may have.
Wishing you all the very best moving forward and many more moments of feeling authentically yourself. Kind Regards, Coppergate Clinic.
Excellent
Review for Mr. Waseem
I’m really pleased with the results of my upper blepharoplasty, which I had in September this year. I’m absolutely overjoyed with how my eyes look, and my confidence has risen massively as a result — I feel so happy! Mr. Waseem and the team were professional, reassuring, and attentive throughout the entire process. I would highly recommend them to anyone considering surgery or non-surgical treatments. If I ever decide to have any further procedures, I wouldn’t hesitate to return to the clinic again.
5 settembre 2025
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Risposta di Coppergate Clinic
Dear, Joanne. Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear how happy you are with your results, and how much your confidence has grown.
Knowing that your journey with Mr Bhat and our team felt professional, reassuring and attentive throughout means a great deal to us, it’s exactly the kind of experience we strive to deliver each and every day.
Your kind recommendation is hugely appreciated, and we’re honored that you’d consider returning for further treatments in the future. Should you ever have questions or want to explore options, know that we’re always here to support you.
Wishing you continued happiness with your results, and many more moments of feeling the best version of yourself. Kind Regards, Coppergate Clinic.
✨ Confidence unlocked
✨ Confidence unlocked! ✨
I cannot speak highly enough of Mr James Smith and the incredible team at Coppergate Clinic in York. From the moment I walked through the doors, I felt supported, informed, and genuinely cared for. Special shoutout to the theatre team—professional, reassuring, and clearly masters of their craft—and to the aftercare staff who made recovery feel like a breeze.
Mr Smith himself? Utterly fantastic. His expertise, calm confidence, and attention to detail gave me results I hadn’t dared to dream of. My lipo-abdominoplasty has not only transformed my body but truly elevated my confidence. I feel like the best version of myself—and that’s priceless.
Huge thanks to everyone at Coppergate. I wouldn’t hesitate for a second to return for future treatments or to recommend this fabulous clinic to anyone considering cosmetic surgery. You’re in the safest, kindest, most capable hands.
19 settembre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Victoria. Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt so well cared for from the moment you arrived, and that our theatre team helped make your journey such a positive one.
Mr Smith and the entire Coppergate team take immense pride in providing the highest standard of surgical care, and it’s truly rewarding to know that the results from your procedure have brought such confidence and happiness.
Your kind words and recommendation mean the world to us all. On behalf of everyone here at Coppergate Clinic, thank you once again, we’re thrilled that you feel like the very best version of yourself. If you ever need anything else, please don’t hesitate to get in touch; we’re always here to help. Kind Regards, Coppergate Clinic.
Upper Bleph/Dr West
I had an Upper Bleph on 8/10/25 with Dr Chris West and Nicki. I was really anxious but both Chris and Nicki put me at ease immediately & were really patient. Chris got my sense of humour and this really helped with my anxiety, & Nicki was so kind and held my hand & spoke to me all the way through the op. I arrived at 12pm and was back in my mum’s car by 1.15pm. I felt no real pain during the op & whilst I looked like Beetlejuice for a few days, I felt no pain during my recovery either. I absolutely love the results so far. I have eyelids again! Can’t wait to apply eye make up next week. Reception staff were also lovely - really helpful and spent time with you answering queries in detail. I had a call from Alison too when it came to removing the stitches, & she was brilliant. Overall a great experience & I’ll be recommending to all my friends. One has already booked a consultation. Dr Chris West is fantastic at what he does. Thank you to all involved :)
8 ottobre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Sarah. Thank you so much for taking the time to share your experience with us at Coppergate Clinic. We’re absolutely delighted to hear how at ease you felt with Mr Chris West and Nicki, and how their patience, kindness and reassurance helped you during your procedure.
We’re thrilled that your procedure went smoothly, and that you experienced little to no pain during your recovery. It’s wonderful to hear that you’re already loving the results and excited to apply your eye-makeup again soon! We’ll also pass on your heartfelt thanks to our reception team and Alison, who provided dedicated support with your stitch removal.
Thank you for recommending us to your friends, we’re honored that one has already booked a consultation! Please remember we’re here for any follow-up questions or care you may need as you continue to heal and enjoy your results. Kind Regards, Coppergate Clinic.
Paid £150 for a consultation about…
Paid £150 for a consultation about upper eye lid surgery.
I was turned down within 1 minute of walking into the consultation room.
I was in the room for a total of 9 minutes.had travelled 2hours to get there.
I had also had consultations before hand with 3 other hospitals/clinics in the uk . I had heard of coppergate as my daughter lived in York for 4 years and told me about it .
All because I wanted to get the best outcome and get an understanding of the procedure and if I was suitable.
All 3 other hospitals/ clinics said yes I was but Coppergate said I was not.
So £150 down 😢
8 ottobre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear Steph. Thank you for sharing your feedback and for taking the time to travel to see us at Coppergate Clinic for your consultation. We absolutely acknowledge your time and commitment and apologise for any disappointment this visit may have caused.
At Coppergate Clinic we are committed to open, honest, patient-centered care. It’s very important to us that we only proceed with surgery when it is in the patient’s best interest, and when we believe it will provide a safe, meaningful benefit. In your case, our consultant felt that this particular surgery was not the most appropriate option for you at this time. That judgment is reached based on the clinical assessment, our experience, and our duty of care to ensure any intervention is safe, appropriate and likely to meet your goals.
Although the consultation may have felt short, our records show that the consultant did discuss in detail alternative treatments and advised you on options other than upper eyelid surgery. We understand this may have been unexpected, but our intention was to act with your safety and best outcome forefront.
We would be delighted to schedule a further complimentary follow-up discussion (either via phone or at the clinic) to revisit your initial concerns, review the alternatives, and help clarify why this particular surgery was declined at this stage, as well as ensure you leave with a clear, comfortable plan. We value you as someone who travelled to see us and want to ensure you feel heard and supported.
Our Clinical Manager, Heather Clayton, will be in touch with you this week to discuss your experience in more detail and ensure all of your questions are fully addressed. We also truly appreciate your feedback, as it helps us reflect on how we communicate our clinical decisions and improve the overall experience for future patients. Again, we apologise that this experience left you disappointed. Kind Regards, Coppergate Clinic.
Great service friendly and professional…
Great service friendly and professional made to feel relaxed and talked through every step thankyou
16 ottobre 2025
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Risposta di Coppergate Clinic
Dear, Customer. Thank you so much for leaving such a kind review. We’re delighted to hear you found our service friendly and professional, and that we could help you feel relaxed and informed every step of the way.
Your kind words mean a lot to the whole Coppergate Clinic team. If there’s ever anything further we can do for you, or if you have any questions or concerns, please don’t hesitate to reach out. Kind Regards, Coppergate Clinic.
I had a wonderful visit to Coppergate…
I had a wonderful visit to Coppergate Clinic for a vr facelift and lower blepharoplasty with a fat redrape by Mr Waseem Bhat back in June. Mr Bhat listened attentively to my concerns and provided a personalized treatment that yielded positive results. The care I received from Mr Bhat and the team on the day of surgery was exceptional. I was put at ease and cared for to a very high standard. The entire team at the clinic displayed a high level of professionalism and made me feel so comfortable throughout my visit. I highly recommend Coppergate Clinic and Mr Bhat if you are considering a surgical procedure. My results are wonderful. I am over the moon! He has done a wonderful job.Thanks so much to you all. I am sure I will see you again very soon.
24 giugno 2025
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Risposta di Coppergate Clinic
Dear, Vicky. Thank you so much for taking the time to share your experience, your kind words mean a great deal to the entire team at Coppergate Clinic. We’re absolutely delighted to hear how pleased you are with your results following your procedure, and that Mr. Bhat and our surgical team were able to deliver the personalised, caring service you deserved. It’s wonderful to know you felt listened to, supported, and confident throughout your surgical journey, that is exactly the standard of care we strive for every day.
Your recommendation of Mr. Bhat and Coppergate Clinic is hugely appreciated. We will be sure to pass on your heartfelt thanks to him and everyone involved in your care. Please do not hesitate to reach out if you have any questions or if there’s anything further we can assist with during your recovery. We look forward to seeing you again in the future, and wish you continued satisfaction with your results. Kind Regards, Coppergate Clinic.
Very attentive and courteous staff.
23 settembre 2025
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Risposta di Coppergate Clinic
Dear, Mr Butler. Thank you for your kind words. We're so pleased to hear you found our team attentive and courteous, delivering a professional and welcoming experience for every visitor is something we take great pride in. We hope to welcome you back to Coppergate Clinic again soon. Kind Regards, Coppergate Clinic.
What made my experience five star was…
What made my experience five star was from the start to the finish was the professionalism and comprehensive information and attention regarding the pre and post operative procedures .
Mr. Rhodes a top notch Cosmetic surgeon was friendly and descriptive about the procedure’s.
The staff that he employs were excellent, skilled and had years of training.
Having a great and talented staff in my opinion, always ensures a skilled doctor and excellent results.
So a very big thank you to Mr. Rhodes, his Anaesthetist, theatre technician but in order of meeting them, Heather, Katie, Niki and Beth wonderful skilled team with a wealth of knowledge and experience.
9 settembre 2025
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Risposta di Coppergate Clinic
Dear, Angela. Thank you so much for taking the time to share such a thoughtful and detailed review. We're absolutely delighted to hear that your experience from start to finish was marked by professionalism, clear communication, and the high standard of care we strive to provide at Coppergate Clinic.
It’s wonderful to know that Mr. Rhodes and the surgical team made you feel informed and at ease throughout your journey. Your kind words about our staff, Heather, Katie, Niki, Beth, our anaesthetist and theatre technician, mean the world to us and we will be sure to pass on your thanks to each of them.
We’re truly grateful for your feedback and your trust in us, and we’re so pleased to hear you’re happy with your results.
Wishing you all the very best in your continued recovery. Kind Regards, Coppergate Clinic.
Some not very engaging personnel
I haven’t used the clinic facilities. Went inside to enquire about services etc and was told that everything was done in three clinic rooms and all the information I wanted was on your web site and to look at that! Not really what I expected. It wasn’t the sort of interaction that made me want to book anything.
16 settembre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Anna. Thank you for taking the time to share your feedback, though we are saddened to read your comments.
We must say we don’t feel this review reflects the high standard of service consistently delivered by our front of house team, who are regularly praised by both patients and colleagues here on Trustpilot for their warmth, professionalism and extensive knowledge of our services. It is therefore disappointing to read your suggestion that you were not provided with the information you sought, as our team would have been delighted to answer any questions you had during your visit.
In terms of our facilities, we’d like to clarify that Coppergate Clinic does not have “three rooms where everything happens”. Our facilities include a number of dedicated consultation rooms, two fully equipped CQC-approved theatre suites, a beautiful and comfortable waiting area, and a private recovery room for patients, all designed to ensure the highest standards of care, safety and patient experience.
We also make every effort to keep our information as digital as possible, both to be environmentally conscious and to ensure patients have access to accurate, up-to-date information at their convenience.
For these reasons, we do question whether your experience may have been with another clinic rather than Coppergate Clinic. Should you wish to discuss your concerns further, please don’t hesitate to contact us directly, we’d be delighted to assist you.
Warm regards, The Coppergate Clinic Team
Facial Fat Transfer and Upper Blepharoplasty
I would like to thank Mr Rhodes for his patience, understanding,and more importantly his expertise when carrying out facial fat transfer, to replace fat loss after two botched procedures, carried out by 'experts' in Harley Street, London. My only regret is I didn't find Mr Rhodes sooner.
I'm now day 4 after having the fat transfer and also upper blepharoplasty. The swelling and bruising is exactly as explained to me by Orla, who took the time to check in on me the day after the procedures, which I really appreciated. It is very reassuring to know that there is someone at the end of the phone if you have any concerns, no matter the time or day.
All the staff who were involved in my care, Heather, Katie, Leigh, James were so professional and reassuring and nothing was too much trouble for them.
Thank you also to the staff on reception who were always friendly and welcoming.
First class service and first class staff.
26 settembre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Marian. Thank you so much for taking the time to share your kind and thorough feedback.
We are truly sorry for what you went through previously, and we’re honored that you ultimately chose Mr Rhodes and the Coppergate team to help you restore what was lost. It means a great deal that his patience, understanding and expertise made such a difference for you.
It’s wonderful to hear that Orla, Heather, Katie, Leigh, Dr James Sira and everyone involved could support you really clearly, pre-, during, and post-op, especially with the swelling, bruising, being available to address your concerns, no matter the time of day.
We will pass along your lovely praise to all those mentioned, including the reception team, who do their utmost to make every patient feel welcomed and cared for.
Thank you again for trusting us and for your recommendation. Wishing you a smooth and comfortable recovery, and we look forward to seeing your continued progress. Kind Regards, Coppergate Clinic.
Risposta di Coppergate Clinic
Dear, C Marshall Day. Thank you so much for your kind review and continued support. We can't wait to welcome you back into the clinic soon! Kind Regards, Coppergate Clinic.
Blepharoplasty
I’m now on day four after my blepharoplasty surgery. The bruising and swelling are no where near as bad as I expected as I do bruise easily. Even with the swelling I can already start to see the results. Everyone I met at Coppergate Clinic was friendly, professional and reassuring. Ciarstan McCardle and her lovely assistant were amazing, they could see how nervous I was and they were so patient and kind. Alison has been really helpful in answering my post operation questions. I highly recommend Coppergate Clinic.
16 settembre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Debs. Thank you so much for sharing your experience following your procedure. We’re delighted to hear that your recovery is progressing smoothly and that the bruising and swelling have been less than you anticipated. It’s wonderful that you can already start to see results at this early stage.
We’re especially pleased that Miss Ciarstan McArdle, and Alison were able to support you with such patience, kindness, and reassurance, both before and after your procedure. We’ll be sure to pass on your lovely feedback to them and to the wider team, who will be thrilled to know they helped make your journey a positive one.
Thank you again for your kind recommendation. We wish you a continued smooth recovery and look forward to seeing your results as they develop. Kind Regards, Coppergate Clinic.
Very friendly
Very friendly, clean and welcoming. Emma is lovely, chatty which puts you at ease,
12 settembre 2025
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Risposta di Coppergate Clinic
Dear, Customer. Thank you for your kind words. We’re so pleased to hear you found the clinic welcoming and that Emma helped you feel comfortable and at ease during your visit. We’ll be sure to pass on your lovely feedback to her, it will mean a lot! Kind Regards, Coppergate Clinic.
Bi lateral breast reduction…
Clear explanations about the procedure during the two consultations with Mr Rhodes - friendly & welcoming reception staff - amazing nursing staff who were both reassuring and efficient. I felt that I really mattered - and was not just another patient being processed. I received all the necessary paperwork - signed consent forms and explanations about what to expect after my bi lateral breast reduction. I was given an emergency contact number and discharged with medications and instructions for their use. I would definitely recommend Coppergate Clinic in York.
8 settembre 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Deborah. Thank you so much for sharing such thoughtful feedback about your experience with us. We’re delighted to know that from your initial consultations through to discharge, you felt well-informed, cared for and supported by our whole team. It means a great deal to hear that our reception, nursing and clinical staff helped you feel reassured and valued throughout your journey. Your kind recommendation is truly appreciated, and we’ll be sure to share your comments with everyone involved in your care. Wishing you all the very best with your continued recovery. Kind Regards, Coppergate Clinic.
Positive experience new neck
I was helped to feel very relaxed with my surgeon! (He wasn’t stuffy )He explained everything that would happen and sent me an e mail to read and lookback on in my own time
I found all the medical staff very friendly nothing was too much for them they were empathetic!.still professional
my visit's to the Clinic.was amazing I am so happy with my new neck !!!!
10 luglio 2025
Non scritta su invito
Risposta di Coppergate Clinic
Dear, Customer. Thank you so much for sharing your experience with us. We are absolutely delighted to hear that you felt so relaxed and well-informed throughout your time at Coppergate Clinic. It means a lot to know our team took the time to explain everything clearly, and that the email follow-up was helpful for you to revisit in your own time. Your kind words about our friendly, empathetic, yet professional staff really resonate with us, it is exactly the care and support we strive to provide to every patient. We’re thrilled that your visits left such a positive impression and that you’re so happy with your result! Wishing you continued confidence and comfort, and please do get in touch if you’ve any questions as you continue to enjoy your results. Kind Regards, Coppergate Clinic.
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