I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and atten... Leggi di più
L'azienda ha risposto
I lost my mother and father a couple of years ago . Couldnt fault the cremations . But comments at maidstone and herne bay co op funeral care branches were upsetting . Both branches made comments ab... Leggi di più
Overall very satisfied. The gentleman we dealt with was excellent, knowledgeable, patient and above all understanding. The lady on reception was very good and even offered us tea or coffee. So, con... Leggi di più
L'azienda ha risposto
4,7
Eccellente
6K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Was easy to arrange,lady was very…
Was easy to arrange,lady was very friendly & listened to what I had to say,was treated with respect,
23 luglio 2026
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Risposta di Co-op Funeralcare
Hello Sarah, thank you for your review. We're so glad that you found everything easy to arrange and that our colleague was so very friendly and attentive to everything you had to say. It truly means the world to us that you were treated with such care and respect throughout the process.
^Best Wishes, Simon
Didn’t find it easy
The communication was disjointed between sales and policy planner. It wasn’t an easy process, my Nan and I found the conversation with the sales woman stressful and there were points in the conversation that she was rude.
24 luglio 2026
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Risposta di Co-op Funeralcare
Hello Carrie, thank you for taking the time to leave a review.
I'm sorry to hear that you and your Nan didn't find the process easy and that the communication between teams felt disjointed. I appreciate that discussing a funeral plan can feel overwhelming, so it's disappointing to hear that parts of the experience left you feeling stressed.
I'll share your feedback with relevant teams to be looked into, but in the meantime if you'd like to discuss this further, please contact us at: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
My experience with Co-op Funeral care…
My experience with Co-op Funeral care was very helpful to make my choice from a few other companies. Co-ops representative was extremely helpful and spent time explaining everything. After our discussions I made my choice of the Co-op reasonably quickly. My funeral plan was completed and finalised to my satisfaction.
24 luglio 2026
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Risposta di Co-op Funeralcare
Hi Regina, thank you for your review. We're so pleased that your experience with us was helpful in making your choice. It is wonderful to hear that our representative was extremely helpful, spending time explaining everything to ensure your funeral plan was completed and finalised to your satisfaction.
^Best Wishes, Simon
Very easy to use web page giving good…
Very easy to use web page giving good information.
24 luglio 2026
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Risposta di Co-op Funeralcare
Hello, thank you for your review. We're so pleased that you found our web page very easy to use and that it provided you with good information.
^Best Wishes, Simon
Ease of use
Easy to manover the website to get to exactly what I needed.
23 luglio 2026
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Risposta di Co-op Funeralcare
Hi Janet, thank you for your review. We're so pleased that you found our website easy to navigate.
^Best Wishes, Simon
The plan was made easy for us to…
The plan was made easy for us to understand and the person helping us was so kind and helpful to us as first time steps not knowing what to do at the age of 71 it was a great help for us to know we were in safe hands
23 luglio 2026
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Risposta di Co-op Funeralcare
Hello Susan, thank you for your review. We're so pleased that the plan was made easy for you to understand and that our colleague was so kind and helpful. It is wonderful to hear that as first timers you felt in safe hands and that our guidance was such a great help to you.
^Best Wishes, Simon
Excellent company
Excellent company. My mother, father and other family members all used this company and they were excellent. Which is why I am using them for my funeral arrangements. So far they have been very prompt, friendly and accommodating I would recommend.
27 luglio 2026
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Risposta di Co-op Funeralcare
Hello and thank you for your review. We're so incredibly grateful for your family's continued trust over the years for your mother, father and other loved ones. It is wonderful to hear that we have been very prompt, friendly and accommodating so far with your own funeral arrangements - we truly appreciate your recommendation.
^Best Wishes, Simon
We used the service from Fulwell office…
We used the service from Fulwell office for an elderly relative recently- we were so impressed at how simple this was to arrange that we have bought our own similar plans
Donna was excellent in providing information- very respectful warm and supportive
24 luglio 2026
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Risposta di Co-op Funeralcare
Hello Denise, thank you for your review. We're so pleased that you were impressed with how simple the arrangements were for your relative, leading you to purchase similar plans for yourselves. It is wonderful to hear that Donna was excellent, providing such respectful, warm and supportive information - we will be sure to pass on your lovely praise to her.
^Best Wishes, Simon
Risposta di Co-op Funeralcare
Hello and thank you for your review. We're so pleased that you found our team helpful, polite and professional.
^Best Wishes, Simon
Co-op Funeralcare (Andover)
Co-op Funeralcare (Andover)
I just wanted to say how amazing Suzy was. Tremendous help in assisting me with my father's Funeral. Made a very sad and difficult time more manageable. Nothing was ever too much trouble. Definitely recommend the Andover office. Simon was also professional, respectful and made us feel at ease throughout the proceedings of the cremation . Everything ran smoothly,
Just wanted to say a deep heartfelt thank you from myself and my family .
Will definitely be singing your praises.
Helen xx
18 giugno 2026
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Risposta di Co-op Funeralcare
I'm so sorry for your loss, Helen 💙 I'm glad Suzy and Simon could be there for you during this difficult time, and I'll make sure your kind words are passed on. Thank you
^Mike
Exceptional professional support
I had the arrangements for my wonderful Mother's funeral taken care of by Co- op funeralcare in Jarrow. All of the staff were very supportive from the beginning until the very last stages. They most certainly went beyond their normal realm of help. The process was never going to be easy for me but with their dedicated support, it helped immensely with my grief.
I would like to thank all that were involved in the arrangements and the funeral cortege. Special thanks to Audrey, Allison for their personal support and the funeral director Craig who was so professional,went above and beyond what I expected. God bless you all. Thank you 🙏
24 giugno 2026
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Risposta di Co-op Funeralcare
I'd firstly just like to send you my deepest condolences for your loss. Losing a parent is never easy and I'm glad the wonderful Jarrow team could be there for you during this time. Thank you for taking the time to leave us this kind review 💙
^Mike
Great compassionate service
Joanne was lovely, explained everything in a compassionate and considerate way. No hard selling, just honest and very knowledgeable. She made the whole process straight forward and easy.
13 luglio 2026
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Risposta di Co-op Funeralcare
Hi Lesley,
Thank you for sharing this feedback about what a compassionate and honest service you received from Joanne. It's wonderful to hear that she made the process easier for you, with warmth and consideration.
Best wishes,
^Cheryl
Pre booked funerals
The whole experience of pre booking a funeral was made so easy. Time was taken to explain the individual plans and options available with room for personal wishes being taken into account. Would highly recommend Co-op to all. Lyndie was very kind and patient throughout.
15 luglio 2026
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Risposta di Co-op Funeralcare
I'm so happy we could make this an easy experience for you. Your kind words are incredibly appreciated, as is your recommendation! :)
^Mike
Joanne from the failsworth co op branch…
Joanne from the failsworth co op branch went all out to help us as a family she was very warm helpful understanding she explained everything as we said my partner who had sadly passed away wanted a direct cremation. She kept us informed all the way through step by step she made it that bit easier for us.just want to say thank you Joanne we couldnt of got through it without you. we would definetely reccommend co op funeral services without a doubt
6 luglio 2026
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Risposta di Co-op Funeralcare
Hello Lisa, we're so sorry for your sad loss. Thank you for taking the time to write your review. It's great to hear that Joanne from our Failsworth branch went all out to help your family and made things that bit easier for you. We'll be sure to pass on your thank-you to her for keeping you informed step by step through the direct cremation - we truly appreciate your recommendation.
^Best Wishes, Simon
Spoke to Philip in customer services…
Spoke to Philip in customer services and he guided me through the process with patience and hummor. Took a while but made easier by your representative.
14 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hello George, thank you for your review. We're so pleased that your conversation with Philip in customer services went so well and that his patient approach helped to guide you smoothly through the process. It is wonderful to hear that our representative was able to make the entire process feel much easier for you.
^Best Wishes, Simon
Excellent and caring service throughout.
So many thanks to Sarah (and Karen) at the Birchington branch for so smoothly arranging the transfer of my brother from London to Kent and making all those special details for the service so stress free. Such caring and lovely staff at each stage, and special thanks to Drayson at the crematorium for the theatrical send off we asked.
13 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Michael, thank you for your very considered review. We're so grateful to hear that Sarah and Karen provided such seamless support when bringing your brother from London to Kent, making the arrangements feel completely stress-free. It is wonderful that our team was so caring at each stage and we will be sure to pass on your special thanks to Drayson for delivering the perfect, theatrical send-off you requested.
^Best Wishes, Simon
The service I received from The Co-op…
The service I received from The Co-op funeral care in Rustington West Sussex was very professional. The Team member Kirsty showed compassion and went through every step of the journey I was trying to organise for my late partner.
It’s a very upsetting time trying to get things done but Kirsty always greeted me with a smile and reminded me she would always be there for me on this journey. A true professional Co-op staff member. Thank you so much🩷X
9 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Heather, we are very pleased to hear that you were well looked after by one of our many fantastic team members, during what can be an upsetting process. Thank you for sharing your experience and for choosing Co-op.
^Take care, Victoria
THE WHOLE EXPERIENCE WAS MORE THAN I…
THE WHOLE EXPERIENCE WAS MORE THAN I EXPECTED, KAREN AND JO WERE SO CARING AND SUPPORTIVE. NOTHING WAS TOO MUCH TROUBLE. I HIGHLY RECOMMEND THE CO-OP, THEY MADE LIFE A LITTLE EASIER. LOVELY, LOVELY PEOPLE.
6 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Sylvia, we can't thank you enough for providing your feedback. We are very happy to hear that you had a positive experience with our staff, Karen and Jo. Your feedback allows us to continue providing similar experiences to many others.
^Best wishes, Victoria
Although it’s something I’m not looking…
Although it’s something I’m not looking forward to I was very happy about the way it was conducted very professional and respectful I now have piece of mind that when the time comes my family will be looked after thank you xx
16 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hello Alan, we understand that it can be a daunting experience, so we're glad to have been able to put you at ease throughout the process. Thank you for sharing your feedback with us.
^Take care, Victoria
Staff very professional kind respectful…
Staff very professional kind respectful went above and beyond for us regarding my husbands passing
3 giugno 2026
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Risposta di Co-op Funeralcare
Hi Michelle, we're very sorry for the loss of your husband. Thank you so much for sharing your experience with us. We're very glad to hear that you were treated professionally and with respect by our staff.
^Best wishes, Victoria
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