We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and atten... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I lost my mother and father a couple of years ago . Couldnt fault the cremations . But comments at maidstone and herne bay co op funeral care branches were upsetting . Both branches made comments ab... Leggi di più
The gentleman I spoke to was very helpful and informative. My husband and I has already agreed end which funeral plan we wanted so everything was sorted for us both in just over an hour. We got email... Leggi di più
Overall very satisfied. The gentleman we dealt with was excellent, knowledgeable, patient and above all understanding. The lady on reception was very good and even offered us tea or coffee. So, con... Leggi di più
L'azienda ha risposto
4,7
Eccellente
6K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
They made us feel welcome and friendly
They made us feel welcome and very friendly, gave us all the information we needed to take away to think about.
The girls who interviewed us were brilliant and made our arrangements for the future very easy and made it very clear
9 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Eileen, Thank you for taking the time to leave us a review.
We're delighted to hear that our team made you feel welcome and supported while discussing your funeral arrangements. It's wonderful to know that the information provided was clear and helpful, allowing you the time and space to make the right decisions for the future.
Thank you for your kind words about the team, and for choosing Co-op Funeralcare.
Take care, ^Elan
Easy to find the plan I wished to…
Easy to find the plan I wished to purchase and complete the application!
29 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Michael, Thank you for taking the time to leave us a review.
We're pleased to hear that you found it easy to find the right funeral plan for you and complete the application process. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
I found the Co op funeral service…
I found the Co op funeral service friendly, easy to talk to and sympathetic to my needs. Having dealt with a family members funeral I have full confidence in them.
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Kathleen, Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service friendly, approachable and sympathetic to your needs. It's wonderful to know that your previous experience with a family member's funeral gave you the confidence to trust Co-op Funeralcare again.
Thank you for choosing Co-op Funeralcare.
Take care, Elan
Arranging my funeral
The lady I dealt with was extremely professional in dealing with such a delicate subject. She clearly knew her subject matter well and put the salient points across without 'flannel' or 'hard sell'. She was also friendly and supportive.
24 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi there,
Thank you for taking the time to leave us a review.
We're pleased to hear that the lady who supported you provided such professional, friendly and reassuring guidance. We understand how important it is to approach these conversations with care and sensitivity, and we're glad you felt informed and comfortable throughout the process.
Thank you for choosing Co-op Funeralcare.
All the best, ^Elan
Risposta di Co-op Funeralcare
Hi Alan, Thank you for taking the time to leave us a review.
We're pleased to hear that you found our website easy to use. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Well I am 86 and I found it easy to set…
Well I am 86 and I found it easy to set it up on line so was able to sit in my bungalow and do it , Just waiting for the paper work to arrive now
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Hazel, Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online easy and convenient. It's wonderful to know that you were able to complete the process from the comfort of your own home and that you are now awaiting your paperwork.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Do not buy a plan on line!!!!!!
If i could i would give no stars
Paid for a funeral package ,got confirmation email ,payment taken well over 6 weeks later still waiting for documents to come by post.
Numeerous phone calls and emails and no further ahead .
The help team on the end of the phone were less than helpful.
Have sent them all the relavent documents.
For example confirmation email ,proof of payment.
They have even admitted they have all of this but have told me to be patient.
Would the coop be as patient if their clients didn't pay for a service thry provided.
If this isn't sorted soon will be taking legal action and if it is sorted will expect compensation for the unnecessary stress and anxiety it has caused
22 giugno 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hello Alan, thank you for taking the time to leave a review.
I'm sorry to hear that you've experienced delays and frustration while trying to resolve this matter. I can appreciate how upsetting this must have been, especially after making payment and contacting us several times for an update.
If you would like to discuss this in more detail, please get in touch with our team at funeral.clientrelations@letsco-operate.com.
^Take care, Becs
The young man I spoke to was very…
The young man I spoke to was very polite, calm and respectful. When I asked him to slow his speech he did so. He explained all aspects and answered questions fully. He went over everything to make sure all was right. The only thing that irritated was after every interaction he would say “no problem”. A modern response I know but slightly annoying for an oldie.
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Jennifer, Thank you for taking the time to leave us such thoughtful feedback.
We're pleased to hear that the young man who supported you was polite, calm and respectful, and that he took the time to explain everything clearly and answer your questions fully. We appreciate your feedback about his communication style and will take your comments on board.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Risposta di Co-op Funeralcare
Hi Catherine, Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process quick, easy to use and that everything went smoothly without any issues. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Very good relaxing friendly service and…
Very good relaxing friendly service and thoughtful staff
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi, I'm so glad to hear you found our service friendly and our staff thoughtful, thank you for taking the time to leave us a review 💙 ^Take care, Michelle.
Very helpful on them explained…
Very helpful on them explained everything.
29 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Thanks, Michael!
^Mike
The service
The service was very good, we were treated respectfully and John was very knowledgeable .
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Thank you, Moira. I'm happy to hear you were treated respectfully and John was able to answer any questions you had.
Take care,
^Mike
We went to the Co-op Funeral Care to…
We went to the Co-op Funeral Care to arrange our funerals.
We were greeted by a lovely lady who made the experience, very pleasant, she was knowledgeable, answered all our questions with confidence and caring.
The atmosphere was light, not morbid at all and we were very pleased that we had made the decision to put our arrangements with the Co-op. Highly recommended.
13 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Thank you for choosing us, Pat. I'm glad we could offer you a pleasant, knowledgeable experience, and you were pleased with your choices
^Mike
Highly skilled and knowledgeable staff…
Highly skilled and knowledgeable staff who dealt with the situation with respect and empathy
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Your kind words are appreciated, I'm glad we could offer respect and empathy during this time 💙
^Mike
Coop funeral plan
We bought a Coop funeral plan with Linda, she was very friendly but professional we didn't feel rushed she explained everything in great detail for me to make an informed choice.
23 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
I'm really happy to hear Linda could help you make the right choice for you. Thanks so much for your review!
^Mike
I was very impressed at how easy it was…
I was very impressed at how easy it was when doing it online. I got the no frills cremation I wanted and the whole process of choosing that option and completing payment was over in about 15 minutes.
21 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Andy, thank you for your review. We're so glad that you were impressed at how easy it was when doing everything online. It's wonderful that you got the choice you wanted and that the whole process of choosing your option and completing payment was over so soon.
^Best Wishes, Simon
Will Not Deliver on Funeral Plans - BEWARE Would not recommend their Funeral…
Would not recommend their Funeral Plans. My parents paid for funeral plans 10 years ago. Last August (2025) they both received letters detailing the contents of the plan including the named caskets chosen. Fast forward to today (July 2026) and only after my Mother’s passing were we informed that they cannot supply her chosen casket as they no longer deal with that company. The one alternative available is so ugly I wouldn’t bury my cat in it. My Dad was left in tears.
Local branch sympathetic, customer care horrendous & rude at a time when you are in emotional distress. Save your money in a separate account for when the time comes. These plans are more hassle than they are worth and the Coop have a “Computer says no” attitude to bereaved families. They are trying to renege on what was agreed and they promised to deliver. Shocking and would not recommend to families at their most desperate time in life.
27 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi, thank you for taking the time to leave a review.
I'm very sorry to hear about your experience at such a difficult time and appreciate the distress this situation has caused you and your family. I've passed your feedback on to the relevant team to be looked into. I've also requested some further details from you so we can better understand the circumstances and investigate your concerns fully. In the meantime, if you'd like to discuss this further please call our central team on 0800 083 6301. ^Take care, Becs
Horrible company I’m taking them to…
Horrible company I’m taking them to court they cremated my aunt who paid for a burial
I have the plan they were shown this plan before they cremated my aunt,and ignored my emails
The media will be informed once the case is over
Don’t waste your money with them
28 marzo 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hello, thank you for taking the time to leave a review. I'd appreciate it if you could get in touch with us to discuss this further: 0800 083 6301. ^Take care, Becs
I have very good experience with cop i am already cop customer Cop is good company …
I have very good experience with cop because i am already cop customer
24 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Mrs. Rai,
We're pleased to hear that you have had a good experience with Co-op Funeralcare and that your previous experience as a Co-op customer gave you confidence in choosing us. We appreciate your continued trust and support.
All the best, ^Elan
Pleasant and helpful appointment
Pleasant, informative and helpful experience. Staff had advised prior to appointment which paperwork and information would be needed so everything went smoothly. Booked appropriate funeral immediately, I trust the Co-op and have used Funeralcare in the past for family funeral. And it is a relief to have arranged this so it wont be stressful for my family when it is needed.
22 luglio 2026
Non scritta su invito
Risposta di Co-op Funeralcare
Hi Val,
We're pleased to hear that you found your experience pleasant, informative and helpful. It's wonderful to know that our team helped you feel prepared and supported, making the process run smoothly.
We understand the reassurance that comes from having your arrangements in place, and we're grateful that you chose Co-op Funeralcare based on your trust and previous family experience with us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
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