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Valutata 5 stelle su 5

Excellent service. Called Charles out of the blue, he was at my property within 20 mins to resolve an issue with a commercial fridge. Second time i have used Charles and would have no hesitation usin... Leggi di più

Valutata 5 stelle su 5

Filled in contact form on Good Friday, not expecting a response until Tuesday. Called back Friday and came on Saturday. Turned up when expected. Called to say he was on his way. Gave honest assessment... Leggi di più

Valutata 5 stelle su 5

I have used Cool Service on 3 occasions, always prompt, always efficient, always clean, neat & tidy, always polite, always straight to the point, always good value for money, always solves my issues... Leggi di più

Valutata 5 stelle su 5

ENGINEER FANTASTIC, TURNED UP IN FULL COVID GEAR, GREAT GUY FULL OF TECHNICAL INFO AND GREAT ADVISE, NO JOB TO SMALL, NO HIDDEN COSTS. WILL BE GOING INTO MY PHONE CONTACTS LIST, NO NEED TO LOOK ELSE... Leggi di più

4,4

Eccellente

TrustScore 4.5 su 5

42 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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4,4

Tutte le recensioni

(42)

11 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

Excellent service. Called Charles out of the blue, he was at my property within 20 mins to resolve an issue with a commercial fridge.
Second time i have used Charles and would have no hesitation using him again.

20 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

The two men were very nice and helpful

The two men were very nice and helpful. They were easy to communicate with and respectful. They reversed the fridge door perfectly and completed the job quickly and efficiently. Everything was clear and straightforward. Highly recommended!

15 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Punctual and knowledgeable

Punctual , kept up to date with visiting times etc and repaired my fridge and did a grand job ,
Used Charles twice now and more than happy with the service I got ,
Thank you

14 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Real Cool Service 😎

I contacted Charles and he arranged to call the next morning. He was prompt, polite and courteous. He identified and explained the problem, I was more than happy with the price, and he went ahead and fixed the fridge quickly and efficiently. Highly, highly recommended!

25 maggio 2026
Non scritta su invito
Valutata 4 stelle su 5

Broken drinks dispenser

Rang Charles to come and fix my drinks dispenser on my fridge. He came the next day, ordered the part and returned to fix it 2 days later when the part was available. Happy with the service Charles gave, he was polite and got the job done quickly leaving no mess. Fridge now dispenses cold drinks and ice again. Would definitely use this company again.

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Called earlier to Charles he got back…

Called earlier to Charles he got back to me promptly and arranged to come in a couple of hours which he did. I need a part but it was quite expensive he said he would look for a cheaper price and let me know. He has temporary fixed the problem and hopefully it will keep going for a while.

17 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Left a message with Charles and he…

Left a message with Charles and he promptly got back to me and arranged to come round the same day. True to his word he diagnosed the fault and repaired it on first visit within 20 minutes.very professional and very skilled at his trade. You won’t be disappointed using Charles. Big thank you. Stuart….

9 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all cost!

Avoid at all cost, spent £65 for call out then ordered a part for fridge for £147 demanded I pay upfront.Guy called Charles came and ordered a Part online that never arrived had to call the guy several times, he avoids your calls, texts and e mails, then I was told i'll get a refund waited over three weeks still haven't received my Refund, what waste of money and time, Basically Scammed!

30 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service

Charles came round the same day that I called him with my issue. He was polite, friendly and professional and gave me a call 30 mins before he was due to attend my house. He was clear in his explanations as to what may be the issue with the fridge. He fixed the problem quickly and tidied up after himself. I would recommend and I will use again.

13 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Honest, reliable, polite, and professional

Very reasonable rates, knows his trade inside out, knew exactly what the problem was. Saved me a fortune buying a new fridge freezer. He was very polite,friendly and professional. Would definitely recommend without hesitation.

25 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Charles came round on the same day, i needed a part so he ordered it in then came back as soon as he had it. Nice friendly guy, very happy with my service

23 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Totally Cool Service 😁👍🏻👍🏻

I have used Cool Service on 3 occasions, always prompt, always efficient, always clean, neat & tidy, always polite, always straight to the point, always good value for money, always solves my issues, always use them.
What more can I ask for …. An engineer who has pride in his work, turns up when they say they will & doesn’t rip you off. 100% recommend 😁👍🏻👍🏻

22 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid.

Avoid.. very rude. Demanded callout fee before even looking at the appliance. Refused to discuss and was unprofessional. I asked him to leave as felt something was off when he wouldn’t guarantee his work so why pay the call-out fee?
Bad experience.. listen to the reviews, wish I had

23 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Not satisfactory resolution

Called and was attended to on the same day, was advised it would take 12 hours before fridge freezer would work again after re-gassing, 38 hours later still not working, called again and told it would be after the weekend before he called again, Rang again on the Monday was told it would be Thursday before he got here called him on Thursday before 3pm and was told he'd be here about 4pm, finished work early(loss of pay) was home waiting, at 6pm messaged, no reply. Friday (21.21pm) still no reply
PLEASE DON'T USE THIS COMPANY THEY OBVIOUSLY CAN'T DO THE BASICS IN REPAIRS FROM MY EXPERIENCE
Callout was £65 + parts (£120) and still had to buy a new fridge freezer as the engineer doesn't know his trade beyond basics and communication is really poor. Had to buy new as no refrigeration for ten days.

19 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Fridge fixed

Immediate response after calling
Cheap call out
Stays in touch
Definitely reuse this company

24 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fridge repair

Came to fix my fridge, and very good call out fee at £65 as most charge £75-£90. Came the same day after I called him and identified the issue and fixed our fridge at a great price.
Communicative and easy to get in touch with.

5 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Couldn't have asked for a better…

Couldn't have asked for a better service, fast same day call out, checked everything, health checked the fridge, gave advice, no attempt to upsell or asking for money for parts that weren't needed. Highly recommend!

5 luglio 2024
Non scritta su invito

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