I sent a bouquet to my admin for Admin Week, and She never received it. I have emailed and called, trying to get my money back, but no one will respond. DO NOT USE THIS COMPANY. The bouquet I sent was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I received a bouquet of sugar-free chocolate chip cookies. The presentation was fabulous and I've enjoyed the cookies I ate. I've had better tasting sugar-free cookies and these were maybe a little... Leggi di più
My mom just loves your cookie bouquets <3 She's always really excited when I give it to her. And I totally get it, because your cookies taste great. My favorite cookies are peanut butter cookies. They... Leggi di più
Do not use this company for hospital deliveries. We paid 40$ extra to get them to a child at MD Anderson. Supposedly the cookies were delivered to a name we don’t know. There was no picture of drop o... Leggi di più
2,5
Scarso
952 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have sent many gifts and bouquets to…
I have sent many gifts and bouquets to friends at time of sympathy and congratulations. I have never been disappointed by the quality of the product or the professional service of Cookie Bouquets! My recipients have always been thoroughly pleased and said the cookies taste great!
20 agosto 2018
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Awesome cookies!
We have a specialty cookie for our place of business. The cookies are awesome and the company is very easy to work with.
20 agosto 2018
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My daughter said the cookies were…
My daughter said the cookies were great. The problem I had was that they were to be delivered on her first day of school and they were delivered a day late.
20 agosto 2018
Non scritta su invito
Our yearly tradition
Our yearly tradition, granddaughters were so happy with their back to school bouquet.
19 agosto 2018
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Quick delivery and everything was…
Quick delivery and everything was delicious!
16 agosto 2018
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Delivered on time and were beautiful!
15 agosto 2018
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Cookies were adorable and the customer…
Cookies were adorable and the customer service was amazing! My only complaint was that because I chose the 5 cookie arrangement, the box that it came in made it look like there were cookies missing.
15 agosto 2018
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Bee Cause
Loved the cookie tin “Just Bee cause” was the perfect little gift! Thank you
13 agosto 2018
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My mother-in-law was very pleased with…
My mother-in-law was very pleased with her bouquet. My only issue is the price, which I feel is a bit too high. Thank you.
13 agosto 2018
Non scritta su invito
Perfect Gift!
The cookies were fresh and just what we asked for. Who doesn't love fresh cookies. The perfect gift for the person that "has everything".
13 agosto 2018
Non scritta su invito
Excellent quality and taste
Excellent quality and taste. Also, you get lots of cookies and other goodies.
12 agosto 2018
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Cookies seemed hard and stale when…
Cookies seemed hard and stale when delivered
12 agosto 2018
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Risposta di Cookiebouquet
Sharon
I apologize that the cookies seemed hard and stale. We do bake them to be a little more done so that they will hold together on the sticks. So this is how we bake all of our counter style cookies. We bake everything fresh for delivery so they should have been fresh for you when they arrived. Again I apologize and please let us know if there is anything else we can do for you. Thank you.
The cookies were not being delivered to a patient
I have no idea how the birthday gift box of cookies was because FedEx apparently didn't deliver them to the right address, as there is no one on staff at the Buffalo VA Medical Center with the name of the person who signed for them.
The cookies were not being delivered to a patient, so I hope whoever got them, enjoyed them. My daughter works at the VA as a supervisor in the Mental Health department.
Jeff Fonner doesn't work in the mail room he works in the warehouse and why didn't he take the initiative to get the delivery made? I'm done with this, Just give me a refund
11 agosto 2018
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Risposta di Cookiebouquet
Julie
I will track this for you as we do have a signature and should be able to find out where this was delivered. Most of the time they are signed for by someone in the mail room and we are able to get them to the recipient quickly if they have not already been delivered. I will reach out to you on Monday as soon as we track the package down.
Quick Update:
I just got a hold of the hospital and they were able to find the person who signed for it. They said he would call me back shortly and that the package should have been delivered to the patients room. I can't confirm that yet but that is what I was told. As soon as I talk to the person who signed for it I will have a clearer answer.
Update,
Oh then I should be ale to get them to here today if she works there and is not a patient. I will call them again right now and let them know the updated info.
I just spoke to the mail room and it was signed by Jeff Fonner.
Julie,
I do not know why he did not take them to her or at least take them to someone who could. I have been on the phone all day trying to get them delivered. The hospital received them on Wednesday and with plenty of time to deliver them to her that day. The hospital is responsible to make the final delivery to her because we are only allowed to deliver to a mail room or warehouse where they accept FedEx delivery's. There is no reason for him not to have done his job and gotten them to her. I have talked to the head of the mail room and he is working on getting the package delivered today.
Thank you.
Quick delivery and delicious cookies
Quick delivery and delicious cookies. The recipient loved them!
11 agosto 2018
Non scritta su invito
I'm a pastry chef
I'm a pastry chef, and have been ordering from this company since they began! Excellent quality, taste, and value. The boquets have brought so much happiness to everyone !
10 agosto 2018
Non scritta su invito
The customer service is outstanding…
The customer service is outstanding with this company. They go the extra mile to ensure you are satisfied. Cookies and presentation is outstanding. Thank you
8 agosto 2018
Non scritta su invito
Sad surprise
the cookies arrived broken. This made what was supposed to be a happy surprise very sad! The taste was fine, but it was the thought that was supposed to count.
3 agosto 2018
Non scritta su invito
Great customer service…
Worked with me to ensure cookies were delivered on time when promised.
2 agosto 2018
Non scritta su invito
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