Consultus Care & Nursing Recensioni 101

My family engaged Consultus for nearly three years to look after my elderly father who had heart valve problems and Alzheimer's until a week before his death, when my brother was coincidentally looking after him. My impression and experience ranged from excellent and dedicated and caring, to very poor, hence the three stars. If I were grading the Managed care service, for the period we had an absolutely excellent consultant, Samantha Champ, it was consistently good, other than two consultants who were either let go of while working at my father's, or not re-engaged. Samantha got to know my father and us well, and he liked and trusted her. She has a good rapport with the girls she employs as well and feedback is acted on. Under the previous manager, things were less good: one carer was sacked after comments from the nurses in A&E where she decided my father needed to be one day - once the staff realised he had Alzheimer's, they discharged him home with me. She was unkind and inept and did not work for Consultus again.

Sadly, in October 23, we ran out of money - the local authority belatedly agreed funding but only in the last few days of my father's life. We therefore moved over to self-employed care. I would not recommend Consultus for this. Logically this should have been the right (and cheaper) package, especially as I was closely involved with the GP etc, and close to my father, but it became painfully clear that other than the first carer, who was one we knew well and who worked as a self-employed and managed carers, the standard of carers deterioriated markedly, and we were unable to secure bookings with any of the ladies who had been so wonderful with my father, mainly because the Managed (more expensive) side takes priority when it comes to getting the best carers, so even if they work for both sides, you don't get any choice. The second self-employed carer was brusque and quite unsympathetic and perhaps because she lived in South Africa, had no idea how the GP and health service worked. She was also lazy and my father's flat became very dusty - a lot of the carers do not clean, though some do, and it is in their contract. The last was another South African who was kind and diligent, but as my father's health declined, she found it increasingly hard. Self-employed consultants do not seem to have anyone to go to for backup or emotional support.
After my father died, several earlier carers sent lovely messages, one came to the funeral, and our Manager, Sam, intended to attend despite a six hour round trip, but was unable to due to illness.
In contrast, I have not received one word of condolence from anyone at Consultus or the self-employed manager I set up care through, possibly because they may not have taken in his death.
Be warned: head office does not seem to particularly care, and you won't have any help with dovetailing into any local authority or government or charitable organisations or local adult services. Despite that, many of the ladies who came to my father through the Managed care service were lovely and most of the time, his care was unfailingly cheerful, quite often humorous, kind and dedicated and we got to know some of the ladies well. As it should have been for six figures over two and a quarter years. But the poor quality of the self-employed service, the amount of money the company creams off for the Managed service every single week, and some occasional bad eggs that let this company down. I would not use the Self-Employed service. It's too risky.

Consultus Care allowed us to keep our Mum at home following a fall and a hip break. This meant that she had really good quality of life; her friends could visit her easily.
It made a huge difference to her to be in her own surroundings.

The quality of care was excellent throughout. It worked well for my Mum to have a small team of carers who knew her well and who could support her rehabilitation.

I have happily been a carer with consultus for over 10 years.... enough said!!! 😊

We used Consultus to provide care for our daughter while we were away. Having not left our daughter with anybody for many years, this was a huge decision for us. We were assigned a carer and, due to the nature of our daughters needs, we were able to have the carer come and stay with us for nearly a week prior to the booking to acclimatise. This is not part of their usual practice but was instrumental in allowing us the mental space and confidence in the carers abilities. Jade was an amazing young lady who was clearly very well trained. Within a very short space of time, it felt like we had known her for years. We had a slight problem with our daughters health during Jade's acclimatisation which resulted in a hospital stay and Jade was such a tower of strength and gave so much support, both physically and emotionally that when we left our daughter with her a week later, even though our daughter was not 100%, we had no qualms about doing so. We knew that Jade was totally competent in her role and we knew she had the support of the team behind her if she needed it. We would absolutely use Jade and Consultus again and hope to do so soon.

The carers were good in the main, apart from one. My mother liked her, and she came twice, but I had to do a significant amount of cleaning in the carer’s room after she left- I suspect vomit, which accords with mother’s account of what she heard one night, and money went missing from mother’s hair cut fund- the lady did cut her hair but the fund was there for a previously contracted hair cutter.
By far the main problem we encountered was the ‘Care Consultant’ we were allocated- Mirella Malluzzo. She was a domineering woman who bullied my mother, myself and her staff. She wanted my mother to accept a two week live in care pattern. I told her my mother didn’t want that. My mother told her the same, but when I was away Malluzzo turned up and bullied my mother into accepting that. So mother was bullied into accepting what Malluzzo had already been told she didn’t want. I honoured that commitment that my mother had been intimidated into, then I immediately sacked the firm.
So, by all means deal with this company because the majority of the carers we had were very good, but if you are assigned Ms Malluzzo as your Care Consultant, just ask for someone else, and if you don’t get that- THEN DON’T BOTHER.
Our experience dates to Jan 2022

Best Agency to work for. Bookings are always available and information communicated effectively and on time. I have been happy with all my bookings so far.

The Pursuit of Excellence was our school motto, and something I’ve been mindful of moving forward.
When I wanted to join a care agency, Consultus Care and Nursing was a natural choice… having worked for them as a care consultant several years earlier I knew just how well this company operated - Excellent on so many levels.
From initial contact with their wonderful reception team, through their recruitment and training processes and up until I was offered bookings via my dedicated care consultant, I found everything professional, efficient and straightforward.
Consultus is a family-run business, and I do feel you benefit from this more personalised approach than from some of the larger, multinational companies. They have over 60 years experience in placing carers and nurses into suitable bookings; their high reputation, correlates with the high standards throughout their operation.
I’m delighted to be part of their team and thoroughly enjoy my placements, matched to my choice of working pattern and skill set.
Not only do I recommend them to carers and nurses looking to join an agency, I would have no hesitation in booking Consultus to care for one of my loved ones at any time in the future.

I have been a self-employed live-in care worker for Consultus for 13 years and have always had regular placements. I have spent over 4 years with most of my regular clients as this continuity works for them and myself. All the staff work as a Team and are supportive and understanding.

I have been working through Consultus for the past 19 years and have never been without a placement. The consultants are very very supportive and kind and will help in every way. A kind ear to listen and Broad shoulders to lean on. Thank you Consultus for going the extra mile

I have been as a live-in carer with Consultus Care since 2011 - it was such a completely different career move to the industry I was in previously but when a good friend of mine suggested “have you thought about caring “ I decided to try it
I have never regretted doing this as from day 1 I was assisted and looked after by the team at Consultus’s office especially Carolyn who after the recent passing of one of my dearest clients of 8 years phoned me a couple of times to see if I was okay as this was my first experience of end of life care -
The training department and all the lovely ladies who are at reception have always been so helpful

Consultus are a very professional organisation to work for, staff are always treated with respect. All training needs are indendtified in a timely manner and courses are provided for the employees. Managers are very supportive and work well as a team.

Circumstances changed for me seven years ago in South Africa and being of “a certain age”, I thought, “Oh help, what do I do now?!”
A close schoolfriend was already working as a live-in-carer with Consultus and said “Come and try it, just give it a go!” Unsure and with trepidation I booked my flight, little did I know what a positive turn of events lay in store for me!
Here I am all these years later having had an amazing time! I’ve met and had the privilege to care for many remarkable people, travelled and worked in so many beautiful and interesting areas of the UK, all the while topping up my pension pot and adding to my financial security.
None of this would have been possible without the wonderful people at Consultus! The Care Consultant team have always found me bookings for the dates I’ve requested, are friendly, cheerful and positive and make me feel valued for the work I’m doing. Caring work is deeply rewarding but of course there are tough times when assisting people in the twilight of their lives. These are the times when the wonderful Consultus Care Consultants really are appreciated, an exceptional team who listen to your challenges with empathy and understanding.
With the friendly Reception team, the fantastic Training team, the wonderful Care Consultants - I’m proud to be associated with this terrific company!
Thank you Consultus!

I am very happy with the support and guidance I receive

I chose Consultus Care & Nursing, due to 60 years of experience in the Industry. Their professionalism and care was evident from the moment of my first interview with recruitment to the 4 days of training and exceptionally capable agents carefully match their clients with carers. Knowing the standards are high, I am proud to be a part of the team. I love being a carer most of all. Bev

Hi my name is Stephanie Godfrey,
I've been a live in carer at concultus
Care and nursing since July 2013.
I have been extremely happy for the last 10 years.
The consultants are extremely helpful and so nice to deal with they are always their and willing to help. They go out of their way to place you in a booking that suits you. I've learnt so much in the last 10 years and I've enjoyed every munite of being part of the councultus team.
I started my journey with concultus and I will end my journey with concultus they are the best and I know that our clients think so 2.

I am a carer with Consultus and can honestly say that this agency are leaps and bounds ahead of the rest! Super communication, extreme professionalism, friendliness and fantastic organisation, support and assistance are but a few of their outstanding qualities! I am so glad I joined and truly feel valued and part of the team. ;-)

Thank you!!

It is such a privilege working for Consultus. They care for their clients and carers. If you need genuine, loving, professional care. Look no further. Consultus is the real deal.

I joined Consultus in September 2014 and have never come across any problems. A very big thank you to all the Care Consultants who are such a pleasure to talk to,for their efficiency and expertise they have provided me with all these year's and for the wonderful bookings. Also thank you to everyone in our Training Department who are professional and keep us up to date with all our training which we need to have Consultus is so compassionate I have been trained well to meet our clients expectations in different ways and how to care for them properly when they are terminal.
I'm grateful that I joined Consultus as I have learned alot and I am able to cope with challenging situations.
I would never change it for another agency.
Thank you Consultus.

Consultus is “Simply the Best” Care Agency!
I must admit, that I have not had any association with any other Care Agency with whom I can compare, but since starting work for and through Consultus Care & Nursing almost 15 years ago, I have personally, and constantly found that I have received the very best service through them .... that’s why I will always stay loyal to them and recommend them.
I feel Privileged and Proud to ‘belong’ to a Company that at all times, endeavours to give their full support, attention and professional assistance to their Carers and Clients alike!
All their Consultants are friendly, skilled and professional, and a pleasure to deal with (there’s too many to mention by name) as they have always provided their support kindly, willingly and efficiently, and in the most pleasant manner, always ensuring that I have continuous work. This I have always appreciated so much, and am grateful that Consultus also ensures that all their Carers have on-going, up-to-date and regular training, in order to equip them with the knowledge and expertise, they need, to provide the very Best Care for All their Clients!
I find My job as a Live-in Carer Special and really Rewarding and it’s wonderful that Consultus and ALL their Management and Staff wholeheartedly DO Care as well!

I am now into my 5th Year
working as a live in carer...with
Consult us care and nursing Its Definitely the best agency I have ever worked through...True kindness and professionalism reflecting through from front of house switchboard ladies.. Agents and training staff... I've worked with some amazing clients. All over UK and found it very rewarding I have enjoyed moving around the country meeting these Admirable people in their homes...
I hope to continue as I feel well looked after by the agency who do their best to match me with like minded clients... I really feel that what I am doing is Worthwile..