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Valutata 1 stelle su 5

RUN!!! Horrible customer service during my first interaction with this company from both Ashley and Virginia. RUN!!! Sara the Finance Manager was very condescending and rude and not helpful. Someone... Leggi di più

Valutata 1 stelle su 5

Concord Auto Protect is a total scam. We spent DOZENS of hours and uncounted phone conversations with multiple agents who are deceitful and NEVER follow-up or resolve a claim. THEIR COVERAGE IS WORT... Leggi di più

Valutata 1 stelle su 5

Must be going out of business or up to some other shenanigans. No action after 22 days of waiting with car in repair shop. Got lawyer and BBB involved. I can only conclude they are gathering up wha... Leggi di più

Valutata 1 stelle su 5

I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such... Leggi di più

Dettagli dell'azienda

  1. Mercato delle auto

Informazioni fornite da varie fonti esterne

At Concord Auto Protect we offer the highest quality vehicle coverage for all makes and models. Our award winning customer service and claims team is on hand 24/7 to help our customers get back on the road quickly and safely. Please feel free to call 1888-399-2811 or visit www.concordautoprotect.com to get a free quote.


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

394 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Consistent responses

Consistent responses. Always timely follow up. High level of comfort with the process and representative. Gene Harris was the rep.

28 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Ralph Taylor was so easy to work with…

Ralph Taylor was so easy to work with and got us all of the discounts available to us. His knowledge of the product is excellent! I'm sure we'll have a great relationship with Concord. I would also like to say that we shopped around for coverage and Concord had the best deals and coverage out there.

27 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Adding another Concord Premier policy

Now have 2 vehicles covered with Concord Premier plans. Far less expensive than Ford EasyCare! I've only used the claims process once, but it was very easy and actually provided partial coverage for an issue not even listed in the policy! Impressive service, reasonable cost.

27 settembre 2019
Non scritta su invito
Valutata 4 stelle su 5

Although I’m happy I purchased the…

Although I’m happy I purchased the plan, I Felt very pressured by the sales associate to pay now. He kept coming back with a cheaper rate and I now wonder if I could have scored a better rate. It seemed pushy and desperate.

Their plan seems solid, but they are not willing to help you find shops that take their plan in your area.

I had to ask shops to call them and get approval.

26 settembre 2019
Non scritta su invito
Valutata 1 stelle su 5

worst experience ever payed $1500…

worst experience ever payed $1500 tried to use my first clam and refused everything offed $150 on a $2600 Bill now they say I had all this before I got the coverage , so any one with any miles on you vehicle will fall under that criteria and they will refuse your clam and just take you money,

26 settembre 2019
Non scritta su invito
Logo di Concord Auto Protect

Risposta di Concord Auto Protect

Hi Curtis,
All the seals and gaskets in your engine were leaking 2 days into your coverage. We don't cover seals and gaskets in our agreement. We were very happy to refund you in full.

Valutata 1 stelle su 5

Stay away

Stay away - despite the positive reviews you’ll see all over the internet Concord Auto Protect is an crap company. I bought a warranty, explained existing issues with my vehicle and the rep said that was fine - once the initial period and mileage was met I’d be covered for the repairs. Wrong.

When the time came a rep said he’d put the claim in for me so I’d be all set. A few days later some clown from Concord Auto Protect calls me to tell me that I would in fact not be covered, the opposite of what the two other reps told me while I was purchasing the coverage. Not only that the clown told me I was trying to defraud Concord Auto Protect and got all heated like an immature child.

Concord Auto Protect is worthless and the employees are rude and unprofessional.

18 settembre 2019
Non scritta su invito
Logo di Concord Auto Protect

Risposta di Concord Auto Protect

Hi Terry, we are sorry you had this experience but it wasn't with us. We don't see anything with your information in our system and we wouldn't say we would cover an existing problem. If your policy was purchased under a different name, please reach out and we will rectify this for you.

Valutata 5 stelle su 5

As a former dealer business manager

As a former dealer business manager, I rate CAP's protection packages as some of the best that I have seen and I would not want to own a car today without this protection.

28 agosto 2019
Non scritta su invito

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