Unreliable and borderline fraudolent
The MacBook Pro I bought was advertised as 180 charge cycles and 90% battery health. I e-mailed the seller before buying as battery life was a major concern for me, and they confirmed the data was correct, reiterating 180 charge cycles and 90% battery health. Delivered, the Mac turned out to be 87% battery health and almost twice charge cycles, which is quite a big difference for battery life on a 5 years old machine. It was clear that they sent the wrong machine, but once contacted the seller refused to take responsability for the error, claiming the machine sent was the correct one and only offered choice between a marginal refund that would not cover the actual difference in value or a return which would have cost me money and would have meant to assume the risk of potential damage during the return shipment, losing much more money. Felt a bit like a scam, not going to lie. Be careful if you are considering buying here: if the deal you are looking at seems too good, chances are you're going to go through the same issue I ran into.
Risposta di Compudata
Thank you for your review.
We are sorry to read this and we do not recognise the situation as described. The MacBook delivered matched the model and configuration that was ordered. The discussion concerned battery condition figures on a refurbished device, for which the information provided before purchase was given as an approximate indication, not as a guaranteed exact reading for the individual unit.
After your complaint, we reviewed the matter with you, issued a partial refund of €25, and also offered the option to return the MacBook if you were not satisfied. We therefore do not agree with the suggestion that this was misleading or a scam.
We always aim to describe our refurbished products as clearly as possible and to handle any concerns fairly and professionally.
