Compare Broadband Recensioni 4.218

TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Nicholas (my support person) was super knowledgeable about everything I enquired about... from how NBN uses bandwidth for speed/function to price-service comparisons across brands, etc. I also like ho... Leggi di più

Valutata 5 stelle su 5

I’d recommend 100% to anyone who get confused choosing provider or difficulty of internet connection. Wonderful team, helpful, explaining really well and kind for me who didn’t know how it works o... Leggi di più

Valutata 5 stelle su 5

Natalie was extremely helpful and made the transfer so easy. Natalie had access to my comparisons online and was able to talk me through the whole process, now saving $324 for a year. The transition... Leggi di più

Valutata 5 stelle su 5

I spoke to Sean for 3 days regarding comparison then change over of my nbn. He was knowledgeable, pleasant and walked me thru every step. Im an older lady and having that degree of assistance when it... Leggi di più

Dettagli dell'azienda

  1. Sito di comparazione dei prezzi
  2. Provider di servizi Internet
  3. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.

Compare Broadband

Scritti dall'azienda

Free broadband comparison service
Independent and free broadband advice to help you find the right plan for your household needs.
Locally operated call centre
Melbourne based broadband advisors
Open hours
Monday-Thursday 9am to 8pm Friday 9am to 6pm

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

4218 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jacob from Customer Service

My Husband & I spoke to a gentleman named Jacob this morning who was super helpful! Jacob’s Customer service is a 10! Not only was Jacob kind & friendly to chat with, but took time to listen to our concerns & suggest options best suitable to our needs. Great team & would highly recommend.

7 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Very positive experience

Very easy and friendly review of where we were with our former supplier and what our options were going forward. No hard sell, just helpful. The Dodo agent talked concisely of what would happen and then an automated T&C message. We are connected!!

5 novembre 2025
Valutata 5 stelle su 5

am writing a review about my phone call

I am writing a review about my phone call I had with a Jade from Compare broadband who called me about my internet services as I am not happy with my current provider. I have to say this person I dealt with would have to be the best Customer Service operator I have ever had the pleasure speaking with. This person had empathy on my current situation and understood the obstacles I’ve faced and was a good communicator. The whole experience was above and beyond. The conversation flowed and there was no awkwardness. I’ve dealt with a lot of customer service people in my lifetime and have been appalled with majorly of them. But finally after having had a good experience with Jade today over the phone , there is hope that there are still good customer service operators around.

27 ottobre 2025
Valutata 1 stelle su 5

Shit service! You want service? Call the providers direct!

They set me up with Tangerine who sent my modem to the wrong address after billing me $233. I rang back wanting to speak with Cameron who assured me he would put me through to the right person at Tangerine to help me and he didn't. Further, he said he would call back in 3 hours to follow up with me as to the outcome and he never did. As it stands 2 weeks later, im without a modem, out of pocket and Tangerine won't refund the modem until they get it back. Where's the modem? Who knows? I have no way of tracking it.

1 ottobre 2025
Logo di Compare Broadband

Risposta di Compare Broadband

Hi Adonis,

We’re really sorry to hear about your experience and apologise for it. There was an issue on Tangerine’s end that caused the modem to be delivered to the wrong address, even though the correct details were provided by Compare Broadband. We believed the issue was resolved after transferring you to Tangerine, however Cameron should have followed up with you if he said he was going to.

We've spoken with Tangerine to identify if there was a bug in the system that caused the issue, but it was human error. Not the experience we want for any customer. Tangerine has confirmed that a refund has been processed following the cancellation of your order.

If you still need help getting connected, please call us on 1800 601 200 or email support@comparebroadband.com.au to arrange a time that suits you.

Kind regards,
Compare Broadband Support Team

Valutata 4 stelle su 5

Melissa was great

Melissa was great, really helpful - gave all information we needed clearly. Would have given 5 stars, but call quality wasn't the best - very echoey and couldn't always hear clearly.

13 ottobre 2025
Valutata 5 stelle su 5

Very happy with the Shaun

Very happy with the Shaun , think that was his name . The process was pretty quick and easy . You are normally on the phone for ages . To have everything sorted before I even move in is great .

8 ottobre 2025

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