Rmns 14 für meinen Junior gekauft...selten etwas so schlecht verarbeitetes gesehen ! Lenkkopflager komplett rau, so nicht zu gebrauchen. Bremsaufnahme schief angeschweißt und somit lies sich die Brems... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ware bestellt, per Kreditkarte bezahlt, Bestellbestägigung bekommen. Dann Info, dass nur geliefert werden kann, wenn eine Telefonnummer angegeben wird, weil DHL angeblich sonst nicht liefert. Fo... Leggi di più
Ware (Hose und Handschuhe) retourniert, Commencal erstattet das Geld nicht obwohl sie den Warenempfang bestätigt haben. Commencal schuldet mir 95€, Paypal Schutz zieht bei Retouren nicht. ——- C... Leggi di più
Bei meinem Commencal Furious Ride war das obere Steuersatzlager nach 1 Woche kaputt, das Schaltwerk war schlecht eingestellt, die Schrauben von den Gabelgummipuffern haben eine 1mm Tiefe Schramme in... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
COMMENCAL Bicycles
Informazioni di contatto
AD400, Erts, Andorra
- commencal.com
finger weg
Habe ein Bike bestellt am und innerst 3 Stunden storniert, da ich festgestellt hatte ist viel zu schwer für unser Kind.
seit 3 Wochen warten wir auf den refound. Unser GELD retour.
Constant no reply’s and take ages to…
Constant no reply’s and take ages to respond to emails
Service client Commencal
Service client très réactif, très efficace, rien à redire.
Merci👍🏽
I purchased a new Commencal bikDisappointed by Lack of Support for Repeated Rim Failures
I purchased a new Commencal bike equipped with E13 wheels. Unfortunately, the rear rim cracked twice under very light use. The first time, I was offered a replacement rim as a goodwill gesture, though I had to cover most of the repair costs myself. Not long after, the same issue happened again despite minimal use — my son, who rides the bike, was recovering from surgery and barely rode during this period.
I contacted both E13 and Commencal several times. E13 did not acknowledge or reply to multiple emails, and Commencal simply relayed E13’s position instead of taking ownership of the problem. Eventually, I had the bike repaired at my own expense.
Given that two rims failed under such light use and neither company offered a meaningful resolution, I’m disappointed in the lack of accountability and after-sales support. The bike itself rides well, but based on this experience, I would advise future buyers to be cautious about customer service and warranty support if any issues arise.
Do not buy a Commencal bike!
Nov update: the new rim we ordered has been absolutely fine regardless of the heavy use during the last few months.
J ai un commencal supreme dh v4.2
J ai un commencal supreme dh v4.2, alors oui il a quelque années, mais le vélo c est brisé en 3 sur une réception d’ un saut moyen, je m’en sors bien heureusement. Seule réponse de commencal 15 % sur un nouveau vélo. Merci pour leur compréhension et leur générosité !!!
Scam, don't bother.
Ordered a bike thinking it was shipping from the UK. Tried to cancel minutes after finding out it wasn’t—Commencal still insisted on charging a 5% (£67.85) cancellation fee. Ignored UK consumer law. Had to threaten a chargeback. Awful customer service.
Achat FRS neuf, très déçu par le service client
J’ai acheté un FRS neuf directement chez Commencal, que j’attendais avec impatience. À ma toute première sortie, un axe du triangle arrière s’est dévissé en roulant, provoquant un frottement et un éclat visible de peinture sur le cadre.
J’ai immédiatement contacté le SAV, qui m’a confirmé qu’une pièce manquait et allait m’être envoyée. Cela fait maintenant plus d’un mois, et malgré plusieurs relances et des promesses d’expédition “dans la semaine”, je n’ai toujours reçu aucune pièce ni numéro de suivi.
Le vélo est inutilisable depuis le premier jour. Aucune proposition de geste commercial, aucune transparence sur les délais réels. Je comprends qu’un changement d’entrepôt puisse générer des retards, mais dans mon cas c’est clairement un manque de fiabilité et de sérieux.
Très déçu de cette première expérience avec Commencal. Le vélo en lui-même a du potentiel, mais sans service client réactif, l’expérience globale est franchement mauvaise. À éviter si vous voulez un minimum de suivi après-vente.
Impressive brand
Impressive brand and customer service. Thanks Commencal, you can order with your eyes closed.
Déçu
Pédalier (aérozine) hs après un an d'utilisation, pour des vélos de ce prix c'est assez déconcertant...
Très "tape à l'œil"
au premier abord, mais pas terrible au long ( voir court) terme
Je déconseille fortement
well Great service
Great service, I had bought a COMMENCAL ABSOLUT RS METALLIC PURPLE but when it arrived there were 2 scratches in the frame, and I contacted Commencal and they helped and guided me well and then they sent a new one and they got the other one back. and I think the scratch probably came during transport. again many thanks for the service to Victor Faria :)
Bike konfigurator
Der bike konfigurator lässt ein falsche componenten aus wählen. Was dazu führt das man es später nicht zusammen bauen kann. Ich hatte mir einen commencal clash Rahmen gekauft mit kurbel und Lager und habe natürlich nicht drauf geachtet welche Länge die kurbel hatte da sie nur in einer angezeigt wurde. Was jetzt dazu geführt hat das ich commencal anschreiben musste und nach einer neuen kurbel gefragt habe zudem finde ich es wirklich unverschämt das man falsche sachen in den konfigurator packt. Wirklich eine große Enttäuschung vor allem weil ich sehr lange gearbeitet und gespart habe um es mir leisten zu können. Enttäuschung pur
Katastrophaler Service
Katastrophaler Service, kein Geld zurück, obwohl Ware nie geliefert wurde.
Good Luck if Something Goes Wrong!!!
Wow, where to begin. Bike is ok, service from the Commencal, brutal! Multiple warranty claims, on the shock and battery. They sent me to a shop who couldn't figure it out and eventually wanted to rip out the wires on the Ebike, this when I told both Commencal and the shop it was simply a dead battery. I had to research a more reputable shop in my area without their help, took it there and was charged $500.00 to simply swap out a battery.
After 6 or 7 trips to the various shop and no bike for months requested a compensation for my time to no avail. Insultingly, I was offered reimbursement for direct shop costs (nothing for my time) and 10% off a new bike, when they clearly discount 20-30% on end of season sales.
As a business owner if I ran my business like this I wouldn't be in business. Direct to consumer brands like YT get it, they go the extra mile....Commencal isn't even on the road. They are a broken down car with their hazards blinking, "buyer beware".
TERRIBLE CUSTOMER SERVICE- Defective/recalled item shipped as new and charged restocking and "damages" for returning
Ordered a "new" Fox fork and Fox rear shock and items arrived improperly packaged and damaged with scratches and dents. They had just put the items in a bag and then a box without any manufacturer packaging. Furthermore, the rear shock was outdated 2022 shock that had been recalled by Fox and they were selling it without any disclosure. I contacted them to return the items and after I sent them back they tried to charge me a 5% restocking fee and an additional $150 for damages to the item during shipping! No where on their site do they state a restocking fee (especially since they sent an outdated item that was improperly advertised) and the items were already damaged upon receipt and they tried to blame it on me!
TERRIBLE CUSTOMER SERVICE- DO NOT BUY FROM HERE AS THEY WILL TRY TO SCAM YOU!!!
best bike ever
Finger weg vor Commencal!
Finger weg vor Commencal-Fahrrrädern und MTB's!
Ich kann nur warnen vor dieser Firma, wer hier bestellt, riskiert, mit der Rücksendung abgezockt zu werden.
Wir haben ein Mountainbike für 1487 € bestellt, inklusive Versand waren das 1604 €.
Das Fahrrad hat dann nicht gepasst, weil die Angabe für den Rahmen nicht richtig war und wir mussten es zurücksenden.
Der Service ist eine Katastrophe, es gab kein Bemühen für eine passende Alternativ Lieferung. Nicht mal ein Angebot wurde unterbreitet trotz mehrfacher Nachfrage.
Die Zurücksendung war mehr als mühsam, Rückgabe am 10.6. beantragt und erst jetzt, am 31.7. das (Rest-) Geld auf dem Konto.
Die Firma kassierte dann 5 % von der Bruttosumme und verlangte über 200 € Transportkosten, also 100 € mehr, als sie für den Versand hierher berechnet hatten.
Von 1604 € bekam ich 1309 € zurück, Ärger inklusive.
Für mich sind das Gauner-Methoden. Ich kann nur warnen vor solchem Geschäftsgebaren.
In Zukunft werde ich nur noch Fahrräder aus Deutschland kaufen, das Rad eines Mitbewerbers war erstens günstiger und der Rücktransport hätte 25 € gekostet.
Commencal - nie wieder!!!
Un service honteux
Un service honteux, ils parlent de 2 à 5 jours de livraison ça fait plus de 1 mois que j’attend .. impossible d’avoir quelqu’un qui nous donne une réponse valable, vu la qualité des services j’ai peur de l’état dans lequel je vais recevoir le vélo ..
Worst customer service experience ever
My son loves his bike but had the worst customer experience ever, and would recommend you avoid. Having been told no duty would be payable if shipped outside EU we were surprised to learn of additional £641 of duty to be paid. Maybe we should have done our own research and not relied on the "customer service" and FAQs on the website - but the bit that really bothered us is Commencal agreed to send my son a voucher for £320 to spend with them and we then paid the duty and accepted the bike. My son is age 15 and paid for bike with a year's wages from his Saturday job which they knew as the contact pre sale was very good. Since then Commencal have ghosted us, no voucher, no contact. Genuinely the worst and rudest service I have ever received. Don't make an offer if you don't plan to deliver. I would recommend you avoid at all costs.
not so quick
they could've shipped a bit earlier i think but overal i'm satisfied
Commencal meta power tr
Commencal meta power tr.
Das bike war nach einer Woche da.
Kommunikation war auf zwar nur Englisch aber gut.
Das bike an sich ist spitze , mehr gibt es nicht zu sagen.
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