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Valutata 5 stelle su 5

I bought my first pair of ladies golf shoes last week from Cole Haan (Women's Grand Crosscourt 20.4.7 Golf). The shoes are SUPER comfortable and they won’t be my last pair that I will buy from this... Leggi di più

Valutata 5 stelle su 5

Love these sandals but wish they came in half sizes. I ordered a 7uk / too small, sent back - great customer service. Order an 8 - a little big but I will get an extra hole to buckle tighter.

Valutata 3 stelle su 5

I first saw the Cole Haan collection on line, they are a smart stylish shoe, so well done design team. My first purchase were saddle Ashland @£180 within 6 rounds of golf the heal stitching has g... Leggi di più

Valutata 5 stelle su 5

Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di scarpe

Scritti dall'azienda

Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

648 recensioni

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Ha risposto al 78% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Valutata 5 stelle su 5

Great footwear

Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick delivery. Lovely, comfortable, good quality footwear.

16 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

The shoes we bought were excellent…

The shoes we bought were excellent quality. They offer support for all foot arches and ankle infrastructure. These shoes are an excellent buy for those who want fashionable but robust footwear for either smart casual or work.

12 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Men's ZERØGRAND Waterproof Hiking Boots - Disappointing Experiance

Order no: ORDER UK47959
Item: Men's ZERØGRAND Remastered Waterproof Hiking Boots

I am writing to express my extreme disappointment with this pair of shoes, which I used for the first time today after purchase. Unfortunately, this has been one of the most disappointing footwear experiences I’ve had in recent years.

I purchased this shoe for two main reasons:

1. I already own two other formal shoes from your brand, which I continue to use. They are comfortable, well-made, and have reliable soles.
2. This model was marketed as a hiking shoe, yet with a less bulky design, making it suitable for semi-casual office wear as well.

However, my very first day of use was extremely poor. While commuting from home to my office in London, I slipped multiple times—on train platforms, tube stations, and wet pavements. For a shoe advertised as a hiking boot, this lack of traction in typical wet city conditions is completely unacceptable.

To be clear, this is not a low-cost product. I own several pairs of shoes from brands such as Merrell, Timberland, Salomon all of which perform far better in similar conditions. Even a non-specialist boot I own from “Boss” provides noticeably better grip than this pair. The point may be Merrell or Solomon specialize in hiking shoes, but here I am talking about city walk and not a rough hiking terrain. And point to be noted is brand like “Boss” is more of fashion brand doesn’t even qualify to be a specialized shoe maker. Also it’s not that I am using Cole Haan for the first time. This has been the most frustrating aspect of this experience.

Had this been an inexpensive £40 shoe, I might have been more forgiving. But given the price point and the way this product is marketed, its inability to handle basic wet urban walking conditions makes it feel like a complete waste of money.
I do not feel safe wearing this shoe and do not intend to use it again.

7 gennaio 2026
Non scritta su invito
Logo di Cole Haan UK

Risposta di Cole Haan UK

Hello Arup,

Thank you for taking the time to share your experience in such detail. We also appreciate your kind comments regarding your previous Cole Haan shoes and are pleased to hear they have served you well.

We are sorry to hear that these boots did not meet your expectations and that your first wear resulted in a frustrating experience. We understand how disappointing it is when a product does not perform as anticipated.

The specialist hiking footwear brands you mentioned often use an outsole technology called Vibram, which is used specifically for maximum traction on wet and uneven surfaces. This style uses a different outsole construction as part of its design brief, prioritising a lighter, less bulky profile alongside outdoor functionality. Your feedback regarding the traction will be shared with our team for review.

If you have not already done so, we hope you are able to take advantage of our free returns service for a full refund. Should you need any assistance arranging this, please let us know and we will be happy to help. We will also be in touch with a personalised discount code should you choose to shop with us again.

Warm regards,
The Cole Haan UK Team

Valutata 5 stelle su 5

Great shoes, great company!

Superbly comfortable, stylish shoes for all occasions! Brilliant service and very responsive team to resolve any issues (like me inadvertently ordering the wrong size!) I don’t think I’d bother looking at other shoemakers!

29 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Top customer service amazing trainers. ⭐⭐⭐⭐⭐

So impressed with the customer service. Bobby who replied to us was super helpful and insured that my husband‘s trainers arrived in time for Christmas. He absolutely loves them and we will be buying more in multiple colours.
Order number UK47420 

27 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Shoe size parameters at colehaan are a major blunder

Much as i found the shoe soles very comfortable,when i have purchased them,i was misled by your size comparison between EU,UK and usa's sizing.
UK size 9 not being available i remember having read that usa size 10 is the equivalent of UK size 9..it is not,so i am walking with a size bigger shoes that makes me look awful.
I will never buy shoes from yankees ever again!

10 dicembre 2025
Non scritta su invito
Logo di Cole Haan UK

Risposta di Cole Haan UK

Hello Giampiero,

Thank you for taking the time to share your feedback, it is greatly appreciated. We are sorry to hear that you were left disappointed with your experience with our shoes and the ordering process.

Please note that we offer UK and EU sizes as equivalents to our US sizes. For men’s shoes, a UK 9 is a US 10, so if the UK 9 was sold out, the corresponding US 10 would also have been unavailable. Is it possible that you purchased a UK 10 (US 11), hence why the shoes felt a bit large for you?

Regardless of this, we hope you were able to take advantage of our free returns and receive a refund. If you need help with this, or with sizing in the future, feel free to get in touch with us at contact@colehaan.co.uk where we're always happy to assist.

Many thanks,
The Cole Haan UK Team

Valutata 5 stelle su 5

Moe’s

Cole Haan is a very nice product with a nice quality and design, very comfortable, good service and deliver in time, i recommended without hesitation.

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fourth pair! I love them.

I love Cole Haan shoes, my zerogrand trainers are going strong after 3 years! I put them in the washing machine and they are as fresh as new. I’ve now got 4 pairs of various styles and about to treat myself to summer sliders. The make and sole technology is incredible- perfect for long days walking and super stylish too.

15 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Smart shoes, well made and look / feel great

Great range of smart men’s trainers, looked rounds lot of sites for a pair I really liked but kept coming back to Cole Haan. Had my size in stock and speedy delivery. Love the look, they go with everything. I will definitely be buying another pair very soon!

4 dicembre 2025
Non scritta su invito

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