coinamatic.com Recensioni 

Awful customer service! Should be shut down.

Most unreliable laundry I have ever dealt with... These machines steal our money all the time... I live at 1026 Queens ave new Westminster.... Ur machines are bullshit and I'm going to end up moving because of them... Ur clowns... Ur company is a joke... U rip people off constantly in my building... Someone should take a sledge hammer to these garbage machines

If I could give zero stars, I would. The machines in the building are always broken, and tenants' notes warning others are removed without fixing the machines. As a result, we keep loosing our money. What a terrible company. I hope they go out of business.

Company purchased 2 new commercial grade appliances and within 3 years both require repairs which are not covered. A commercial appliance shouldn't need repairs this quickly with both appliances already breaking down.

The reload options for coinamatic are out of date, difficult to find, out of order or just reload options arent there anymore. Get online reload! Its 2026! Update your available reload centers in manitoba! Shell pembina and circle k osborne doesnt exist anymore. Waste of time. If youre a property manager, get different washing options amd dont make your renters deal with the bs

Terrible service. Machines constantly break down. Overcharging bank cards and laundry cards and when you call in to request a refund. Customer service agents are unprofessional and aggressive. A scam is currently going on were they charge your bank account and when you ask for a refund they refund the amount back to your laundry card instead and tell you to call your bank to dispute.

Their service used to be good, previously. Now service calls are not being answered. Suggest find another commercial laundry service

Zero stars! Avoid this company that preys on poor and vulnerable people. Machines are garbage and always broken and dirty. Half the time they stop mid cycle with an error, clothes sopping wet and you have to put them through again. Or the washers are unbalanced and "walk" across the floor in spin.

Response is slow from company and they do not care to take your complaints.
Their new app is garbage and difficult to install from old app. It is not secure as it does not have biometrics, so don't use it. If you refuse to use the unsafe app you must purchase a plastic card and pay 10.25$ just for the card! The card is inconvenient if there is no one to let you in the kiosk on another floor with access denied expect to people privileged to live on that floor (differential treatment is discrimination!) This company is basically criminals that prey on poor and vulnerable!

Our washers went down on Friday, 18th Sept. I called in for a repair. Today is Tuesday and no Tech. I've called about 4 time requesting a call from the tech to see when he will be coming. Again no call. I even left a message with the VP Operations Mike Pilolii. No response. Maybe if they come and find their machines at the sidewalk they might think about hiring more techs.We ill be putting in our own machines very soon.

Absolutely horrible, machines are disgusting for months straight, expensive for something that says 35 min then 35 min later says 10 more min, not good if u have a schedule or anything important going on in ur life.

Finally, the dryer door was replaced, but only after I saw a Coinamatic techinican in his clearly marked vehicle so I parked my car and approached him. He looked on his phone and messaged someone at his local dispatch.
They replaced the broken glass door with an old solid metal door salvaged from an old machine. I discovered that it was old because of the previous filth attached to the door and its rubber seal. They couldn't even have the decency to clean the dam thing, so I did with disinfectant wipes.

As a side note, the timers on their apps are totally inaccurate. For example, the washer says 43 minutes, and I set my cell alarm at 50 mins just in case & I wait an extra 5 minutes (so 55 mins) and go down to discover that there's still 5 minutes left.

Very poor services. Never dries clothes and always a problem. People are going to laundry mart better services. U call in and they don’t always want to refund your money. Charge $375 for a tiny baby wash my clothes is ripped.

Coinamatic machines At Capitol Hill Apartments in kw this year were not maintained well because some were in need of repair and others didn't even work at all. It was very unusual because things were much better before so not sure if there is a new owner or what? Whenever a machine didn't work I called for a refund because I was doing someone else's laundry. Then one day I called and a very angry lady working there answered the phone and automatically said that I would not be getting anymore refunds! That sounded so shady to me! I wasn't even calling for a refund and actually had a question because the person I was helping was moving but still when one of your machines don't work then you should refund your customer each time. Even before that the person I was helping had money that was left over on their laundry cards and needed it to be put back on to the account. A Coinamatic Rep said to mail in the laundry cards instead and that they would mail a check so I did. A month went by and no check so I called back and they said that they don't mail out checks anymore? I said it was for a senior on a fixed income that I was helping but they didn't care. So unprofessional and cold. I even messaged them the number codes on the cards and requested the check for the $33 and change and the card deposits but they told me no yet again. Not good business at all!

Used this app while travelling. The company practices are misleading and basically fraudulent when it comes to refunding balances. Very difficult company to deal with. Very negative experience. I did persue aggressively and just got notified I would get a refund in 5-7 days. Hope so!

Absolutely terrible company... I just discovered that they increased the price and decreased the wash time on the washers in my building. They do not issue refunds, their machines are routinely out of service, there is no notice given regarding price increases. From past experience, their customer service is non-existent.

The machine that was installed in my apartment building it is so small You can barely do one set of sheets in it and the price is astronomical and my Landlord now says that they have no control over that which I know is total bullshit. They’re getting a kick back I have no doubt about it and a machine came off the platform two weeks ago and it’s still sitting off the platform and people are using it completely off kilt it’s crazy. I’m disgusted by this company. 100%. And my landlord Harmani Inv. For allowing this to happen, it’s just not OK to be taking advantage of people.

I hope this shitty excuse for a "company" goes bankrupt. Money hungry crooks who use any (and I mean ANY) excuse to nickle and dime hard working people...

We work too hard. I DESERVE to not worry about how much laundry costs so I CAN GO TO WORK. It should not be this big of an issue...

And yet it's not enough!

Increase the washer/dryer cycles by 50 cents. Okay, sure... but they did it AGAIN. And it has only been a few months (at most, 4 months) since they did that.

But today... they increased it AGAIN.

ONE EXTRA DOLLAR FOR A LAUNDRY LOAD ARE YOU KIDDING ME

There's no point. These corporations are too greedy. They are evil incarnate. Nobody who works at Coinamatic is a good person. They are literal demons. Why do I even bother living if I can't clean clothes in my apartment so I CAN LIVE HAPPILY

I don't know. If you are reading this Coinamatic (I highly doubt it) I hope you know I hate you with every fibre of my being.

And if a random person reads this... I hope you know that I feel your frustrations. We deserve to catch ONE break on everything getting inflated to all hell for the good of nobody but evil corporations that perpetuate evil crap like hustle culture. There's no winners but the rich, and we're all fighting for scraps. I hate it.

This is one of the shiesty companies I've ever had the displeasure of dealing with. Their app double charges all the time. I chose 10$ and somehow the next time I go to do laundry it's taken 20$ out. When selecting the drying options, their button to cancel when asked for extra time deliberately is not pressable for 2seconds hoping you don't notice, put your phone in your pocket and you'll accidentally click on extra time. I hate this company with a passion. They truly suck a whole hell of a lot.

Coinamatic is a malicious company. They prove cards to their machines with a charge. Then you require only to upload via credit card. Twice I had to do this and lost my money for both cards and $30. When I provided proof they didn’t return phone calls or email requests. My Building Manager and Condo Board has been trying to get in contact with them and no response. Do not go with this company for your facilities or try and get a refund. I filed a claim with BBB . I hold my breathe for a refund.

I am a low income senior who moved from a building they service. I have a $28 balance on my account and they tell me they cannot refund my money. This is theft