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Valutata 1 stelle su 5

Arnaque totale sur les calendriers de l'avent. Grosse publicité mensongère, c'est honteux de voir ce qu'ils envoient à la place de ce que l'on pense commander. J'ai envoyé un mail, je pense que je n'a... Leggi di più

Valutata 1 stelle su 5

Jardin cocoon sont des voleurs cela fait un mois que j’ai commandé j’ai payé 144 euros pour ce cet outil coupe bordure debrousailleuse tondeuse. Je n’ai aujourd’hui toujours rien reçu. Jardin cocoon a... Leggi di più

Valutata 1 stelle su 5

Absolutely terrible post sales assistance. Go for products like Ring instead. Their iOS app has been faulty for almost a year now (image won’t rotate to landscape and the re-pairing process with the c... Leggi di più

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Informazioni di contatto

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Pessimo

TrustScore 1.5 su 5

192 recensioni

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4 stelle
3 stelle
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Tutte le recensioni

(192)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Great product, and will only get better

The product does his job! The camera, the audio, the app are great (they keep updating the app, adding always better features). The only problem is, I don't get to see the HD quality of the camera (even via wifi connection, the quality of the picture is not like you would think); but still I think is a great little security cam.

28 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Thanks Fra! You are absolutely right in that we're updating and adding features, and one of the things we're refining and tweaking is the quality of the video, so you'll see improvements there soon. Team Cocoon

Valutata 5 stelle su 5

Security of the 21st Century

I was an early backer of cocoon and from the beginning the information and envisaged product looked exactly what I wanted. The device was delivered and from initial set up to in use is so simply and easy to follow. Inviting additional members of the family to join the family cocoon is so simple. In use the system is great and alerts to your smartphone easy to receive and deal with.

25 agosto 2016
Non scritta su invito
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Risposta di Cocoon

So happy to hear this Andrew, thank you! Team Cocoon

Valutata 4 stelle su 5

Needs some tweaks

Apparently recognizing our dogs takes some time, there are a lot of 'false positives'.
Furthermore it would be nice that before detecting 'activity' first the presence of the owners needs to be checked. If we enter the room first we see 'Activity' then 'Herman has arrived'.

23 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi Herman, that's great feedback. It takes between 7-10 days to map the Subsound fingerprint of your home so we'd expect those alerts to go down with time, so let us know how you get along with your dogs? Team Cocoon

Valutata 4 stelle su 5

Great Product.

Looks super.

Set up easy (once you work out that you need to have the cocoon & your mobile close together throughout).

Picks up movement in the house and seems to learn from being told what is "normal"

Video camera & playback are both work very smoothly.

Minor quibbles include not always recognising that I've left home.

But overall I have no hesitation in recommending the product.

23 agosto 2016
Non scritta su invito
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Risposta di Cocoon

Thanks for the kind words Richard. We're working really hard on really tightening up on the geo-location side at the moment, and you'll notice improvements with each and every update. Please keep the feedback coming via help@cocoon.life, and with your help, we can make the Cocoon experience even better! Thanks from us all at Team Cocoon

Valutata 4 stelle su 5

Good product, superb support!

Innovative product. Easy installation and very good support desk!

23 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi Ron, that's what we love to hear. Cocoon will be getting better and better in the coming weeks and months, and when it comes to support, we're aiming high!

Valutata 5 stelle su 5

Great little appliance to add to existing home security

Excellent. Works well. Little scary with first few prompts of activity in house but better there than not.

23 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi Andrew, we're really glad you like your Cocoon, it's a game-changer! We would not be where we are without our biggest fans helping us, so thanks from us all at Team Cocoon

Valutata 5 stelle su 5

Works very well.

This gadget is pretty cool. You can see video from where it's placed any time. It detects who is in the house based on the location of your mobile phone. If no one is home and movement is detected you get an alert on your phone, you can view the video and set off the alarm.
The only problems is location services on our iPhones can let the system down a little. My youngest daughter's phone (iPhone 6+) tends not to update Cocoon to let it know she's home. She also has a tendency to leave her phone at home, so the alarm doesn't automatically set. Not the end of the world, you can log in & turn it on manually. My eldest daughter, iPhone SE, tends to switch off location services, or only allow it when the app is open, 'to save battery life'. That is an issue for Cocoon, location services needs to be on all the time.
Everything seems to work seamlessly for my partner and me. So as long as you let Cocoon and the phone get on with it, and don't switch off location services, it seems to work fine. Even with the issues the kids have, the app is controllable enough to work around.

Update:
The guys at Cocoon have fixed the power drain issues (I should have updated this ages ago). Once they were aware we went through a few weeks of recording battery usage under different conditions, they obviously isolated the issue, and now I can't fault the device. 5 stars.

23 agosto 2016
Non scritta su invito
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Risposta di Cocoon

Hi Andy, thanks for taking your time to support Cocoon yet again! We're really keen to see what we can do to help make your Cocoon experience even better, so I've asked my support team to get in touch. Team Cocoon

Update on your update: That's how we do it here Andy, lean and agile, and we wouldn't be able to do it without the fantastic support and feedback of our users! Robert

Valutata 5 stelle su 5

They way it should be ... Perfect

Perfect product

23 agosto 2016
Non scritta su invito
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Risposta di Cocoon

Eric, you're making us blush over here! Well they say you can't improve on perfection, but we're going to give it a go. Team Cocoon

Valutata 5 stelle su 5

Works well, as expected

Sits in my living room and can hear what is going on in other rooms, including the garage!

23 agosto 2016
Non scritta su invito
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Risposta di Cocoon

Hi Robert, we're really pleased to hear that. Thanks for the incredible support and taking time out to help us get the word out! Team Cocoon

Valutata 5 stelle su 5

Surprisingly good

Bought this in the Indiegogo campaign, it seemed too good too be true but if it was half as good as it claimed it'd be good so thought I'd give it a go. It does actually detect movement right at the other side of our house!

23 agosto 2016
Non scritta su invito
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Risposta di Cocoon

Thanks for the fantastic feedback James. It's only been possible with support from our brilliant backers who have helped us take those claims, and make them a reality. Team Cocoon

Valutata 4 stelle su 5

Good

Good and trustful product

23 agosto 2016
Non scritta su invito
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Risposta di Cocoon

Thanks Sun, great to know, security and trust are at the heart of Cocoon. Thanks for your support. Team Cocoon

Valutata 3 stelle su 5

poor app

Cocoon is a good and pretty webcam and run very well but the app needs to be improved. It can not disable the automatic armed function. It can not change the sound of the notification and would be useful in case of an alarm to send an email

23 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi Fabrizio, thanks for taking the time to write us a review. We're working really hard at adding a number of features to the app, and we're relying on our fans to point us in the right direction, so please keep the suggestions coming! We're a little surprised to see that you can't arm or disarm manually, so I've asked our support team to get in touch with you to see what we can do to get you up and running as you should be! Team Cocoon

Valutata 5 stelle su 5

Well Done

Better than I expected

23 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Thanks Toy, we really appreciate that. Team Cocoon

Valutata 5 stelle su 5

Amazing Technology and Sevice

The technology used in this device is amazing and really cutting edge, but Cocoon have ensured that the service they provide is equal to the technology.

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Thank you Colin for your kind words. We're all really proud of what we've achieved here with the backing of our fans and supporters! Team Cocoon

Valutata 5 stelle su 5

Love my new Cocoon

It was worth the wait. This sleek, easy to use device has us feeling more safe and secure already. I love that it knows when it's us that is home/out and automatically arms / disarms. No more messing about having to remember to put alarms on / off.

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

And we love that you love your new Cocoon! Thanks for taking the time to review us, all the team really appreciate it! Team Cocoon

Valutata 4 stelle su 5

Meets the expectation and beyond.

In use since about 2 weeks. It tells me what happens in my house when I am away. Since my family members are not connected, I am informed every day, so I know it works if some one enters my room, and the pictures are very clear.

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Glad to hear it Rob. Thanks for the fantastic support from the start! Team Cocoon

Valutata 4 stelle su 5

Excellent quality unit

Excellent quality unit. Very simple setup and phone app. More detailed documentation and configuration would be ideal

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi Michael, that's what we were aiming for. Thanks for the feedback, we're on it! Team Cocoon

Valutata 5 stelle su 5

Updated review

Live streaming can be very slow to connect regardless of your connection speed when away from home.
Myself and my wife are connected to cocoon, however i often receive alerts even when she is home.
Would be nice to be able to set times to arm the system too i.e when you go to bed.
I like the product and trust that it will get better as time goes by.

Update:
Cocoon has been in contact and have ironed out the teething issues I had.
Great company to deal with and great product.
Now ⭐️⭐️⭐️⭐️⭐️

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi James, thanks for letting us know, and you're certainly right, we're making daily adjustments to make your Cocoon as fast and functional as possible. You shouldn't be getting alerts when someone is home, so I've asked our support team to get in touch to see what we can do to help! We love feature requests too, so please keep them coming. Team Cocoon

Valutata 5 stelle su 5

Works as designed

Still has potential but is a very good product

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Roger, that's great, thank you. Much more to come from us here at Team Cocoon!

Valutata 3 stelle su 5

Not a lot of functions

Missing a couple of things. Can not remove a client on distantie.

22 agosto 2016
Non scritta su invito
Logo di Cocoon

Risposta di Cocoon

Hi Richard, thanks for taking the time to feed this back to us. We're working really hard on our new features, one of which is removing members of your Cocoon 'Household'. Please feel free to drop us a message at help@cocoon.life if there are any other features that you'd like throwing into the mix that can push us up to a 5 star! Team Cocoon

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