Cloudy2Clear Windows - North West (MM) Recensioni 

285
•
TrustScore 4.5 su 5

4,6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I needed two replacements double glazed units. A very efficient process from start to finish. Excellent communication from Ellie in the office and fitter Phil was punctual and friendly too. Not my fir... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Did a good tidy job at a reasonable price. Deducted 1 star as the first fitters couldn’t work out how to remove secondary glazing. Dave - who came to measure up - came back and had it removed in 15 mi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We wanted to replace 2 failed double glazed units. After researching this company, whose new shop is close by to us, we asked them to quote us for the work. The guy who attended was really helpful, g... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Reconditioning of Wickes conservatory windows. 6 misty windows taken out, revamped/rebuilt and reinstalled. Not a straight forward job as windows were etched glass. No dramas from initial quote to... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Fornitore di finestre
  2. anche in
  3. Fornitore di serrature
  4. Installatore di doppi vetri
  5. Negozio di articoli per finestre
  6. Servizio di installazione finestre
  7. Servizio di riparazione vetri

Scritti dall'azienda

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Informazioni di contatto

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, Regno Unito

  • 08006121118

4,6

Eccellente

TrustScore 4.5 su 5

285 recensioni

5 stelle
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4,6

Tutte le recensioni

(285)

1926 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

CloCloudy2clear windows are absolutely fantastic what they do , always very polite and professional , They are always my go to place to have my glass replaced , and on top of that you get a 25 year Gu

Cloudy2clear windows are absolutely fantastic what they do , always very polite and professional , They are always my go to place to have my glass replaced , and on top of that you get a 25 year Guarantee

Mandy

9 agosto 2023
Non scritta su invito
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

Fully recommended

Initial surveyor visit gave excellent advice , price , and installation date . On the installation date very professional , clean , quick , very impressed , fully recommended , they emailed the invoice and guarantee

1 agosto 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

Replacement window.

The quotation was provided on completion of the measuring-up and the replacement unit was fitted around a fortnight later. Very efficient.

7 agosto 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

Courteus

Courteus, clean,polite and thorough

10 luglio 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

window replacement

all personnel were pleasant and helpful - from initial phone contact, to quote, to installer

2 luglio 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 1 stelle su 5

Disappointing And Poor

With my recent experience with this company if I could give them zero stars I would. Made an appointment two weeks ago for a quote...appointment was between 09.00 - 13.00. At 12.10 I called the call centre just asking for an update on where the engineer was up to..the guy who I spoke to said that 'our system doesnt tell us, but he will contact you 30 mins before he is due to arrive'..at approx 12.35 I received a call from the call centre saying that the guy was running over 2 hours late and would be there at 14.00...or it would have to cancelled and then re-scheduled for ten days time..I had waited two weeks already. I had work commitments from 13.30 so could not accept the new proposed time. I accept that unforeseen delays occur but to be advised 30 mins before the end of my allotted window of four hours and then to be told it would have to be cancelled is unacceptable, certainly bearing in mind that the engineer was running two hours behind..that means they would have known 2 hours ago before they called me that he was running late....Also for the call centre at 12.10 not to be able to advise me I think is also unacceptable. I subsequently rang the call centre to provide my feedback, the guy took my details and said he would put me through to customer service / complaints ..then cut me off. First and last experience

4 luglio 2023
Non scritta su invito
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your comments. We have spoken with the branch, they explained to yourself that they were delayed due fitting a Velux window and they were unable to call until 12:30pm as they were on a roof. We advised that they could be delayed up to 2pm but may be there sooner but they were giving you worst case scenario. Unfortunately delays on jobs can happen and sometimes they are unable to tell how much longer the job will take until they have overcome the issue they are dealing with. There is no record of you calling the call centre at 12:10pm only at 12:38pm to put a complaint in. You have been offered another appointment and refused so we are unable to help you any further. We apologise about your experience with us. We always try to contact our customers to let them know if we are running behind as we did with yourself.

Valutata 5 stelle su 5

Quick clean job

the two men did a very clean, quick and efficient job in replacing three windows

9 giugno 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 3 stelle su 5

Clean up after yourself next time

Good job done. Only issue was that the engineer left dirty marks on the window frame inside and out as well as in another room of the house.

5 giugno 2023
Non scritta su invito
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

Both times the men came out

Both times the men came out, first for measuring up and then for fitting the window were very efficient and clean. No time wasted.

15 giugno 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

Great service, thank you!

Sean did a fantastic job. He arrived promptly, was methodical and precise in his work, and after he'd finished, he took the time to explain to me the repairs he'd made and how to maintain my new window and door lock to keep them in as good condition as possible. Would definitely recommend to others.

24 maggio 2023
Non scritta su invito
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valutata 5 stelle su 5

Excellent company

Excellent company, did a very good job, reasonably priced,

3 giugno 2023
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Risposta di Cloudy2Clear Windows - North West (MM)

Thank you for your review.

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