Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

CloudPaws is an Australian premium pet wellness brand on a mission to bring elevated comfort, dignity, and joint protection to dogs at every stage of life. Based in Fortitude Valley, Queensland, we design vet-informed pet equipment that protects aging joints, restores independence for small and senior dogs, and looks beautiful inside the modern Australian home. Our hero product, the CloudPaws Comfort Stairs, was developed in collaboration with veterinary physiotherapists to solve a problem we kept hearing from owners: their dogs were straining, hesitating, or being lifted onto sofas and beds — and existing pet stairs were either flimsy, plastic-heavy, or an eyesore. Our orthopaedic memory foam stairs feature a 17° vet-designed curved incline that reduces hip flexion and spinal compression on every step. A non-slip rubber base keeps them stable on hardwood, tile, or carpet. A removable, machine-washable suede cover keeps them fresh. And a rigid internal chassis means zero wobble, completely silent operation, and confidence for even the most hesitant dog. CloudPaws Comfort Stairs come in three sizes — 2-step, 3-step, and 4-step — supporting dogs from small breeds under 10kg right up to large breeds of 90kg. Four muted, premium colourways (Cumulus, Oatmeal, Slate, and Heather) are designed to blend into contemporary interiors rather than clash with them. Every order is backed by our 30-Day CloudPaws Guarantee — a full refund, no questions asked, if your dog doesn't take to the stairs within 30 days. We ship Australia-wide within 1–3 business days, with free shipping on orders over $100 AUD. We believe pets deserve the same comfort their humans do. Whether you're caring for a senior Labrador, a small Dachshund, or a post-surgery recovery, CloudPaws is here to give them their independence back — gently, beautifully, and without compromise.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

5 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not as expected

Delivery was slow. Product much smaller than i expected or appeared as advertised. Quite expensive for what they are.

20 maggio 2026
Logo di Cloudpaws

Risposta di Cloudpaws

Hi Milly, we are very sorry for this, we have had some issues with our manufacturer. We want to make this experience for you good, can you please email us at support@cloudpaws.com and we will replace the product and offer a full refund as your dogs safety, and yours are the most important thing to us.

Again we are very sorry the experience hasn't been what it should've been. Looking forward to hearing from you.

Thanks,
Ricky

Valutata 4 stelle su 5

Apart from poor shipping everything was…

Apart from poor shipping everything was good

20 maggio 2026
Logo di Cloudpaws

Risposta di Cloudpaws

Hi George, we are sorry about this our warehouse partner had many delays due to the size of the product. We have vastly improved that, to make up for it, can you email us at support@cloudpaws.com and we can provide compensation for this inconvenience?

We appreciate your support and look forward to hearing from you.

Thanks,
Ricky

Valutata 5 stelle su 5

Great product and our girls love it

Great product and our girls love it
Thank you

20 maggio 2026
Logo di Cloudpaws

Risposta di Cloudpaws

Thank you so much for your kind words!

We’re so happy to hear that your girls love it and that you’re enjoying the product as well. Your support truly means a lot to us!

Valutata 5 stelle su 5

Wonderful company to deal with

What an incredible company this is. It is a new company and have had a few little teething problems and they have jumped through hoops to compensate for any inconvenience - way above what I would expect them to do. I am waiting to receive my new beautiful dog bed and my lovely little jacket for my Teddy.

I thoroughly recommend dealing with this company as another thing they are in Australia which makes it a double whammy good

When they arrive, I will be on here again with pictures

16 maggio 2026
Non scritta su invito
Logo di Cloudpaws

Risposta di Cloudpaws

Thank you so much for your incredibly kind words and support.

Your patience and understanding truly mean the world to us, especially as we continue growing and improving every day. We’re so grateful for customers like you, and we’re very excited for you to receive Teddy’s new bed and jacket soon!

It means a lot to hear that you would recommend us, and we can’t wait to see the photos once everything arrives.

Valutata 5 stelle su 5

Great Customer Service

I ordered a product that wasn't suitable for my dogs. Despite some technical issues in communication and processing, not their fault, they went out of their way to not only refund me but to compensate me for the inconvenience as well. Throughout they have been positive and helpful. Went above and beyond what you would expect. Great customer service. Highly recommend.

11 maggio 2026
Non scritta su invito
Logo di Cloudpaws

Risposta di Cloudpaws

Thank you so much for your thoughtful review and kind recommendation.

We’re truly sorry the product wasn’t the right fit for your dogs, but we’re very grateful for your patience and understanding throughout the process. We always want to make things right for our customers, and it means so much to hear that you felt supported and cared for along the way.

Your kind words and support genuinely encourage our team, and we’re incredibly thankful you took the time to share your experience.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più