I purchased the original hair straightener and I am extremely pleased with it. I have never owned a straightener before, thinking that it could make my hair frizzy or damage it. The Cloud 9 straight... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of... Leggi di più
L'azienda ha risposto
Exceptional customer service with all my research prior.. and then receiving the product is a top quality. I love using it cuts a time down in half and the mini hairdryer has good mini impact of heat... Leggi di più
L'azienda ha risposto
My first order was lost by Australia Post Cloud 9 tried to find it but to no avail so they replaced the order straight away with a little extra and express post . Customer service was great and I abso... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di prodotti per capelli
- Fornitore di prodotti di bellezza
- Negozio di elettronica
- Negozio di prodotti di bellezza
- Servizio di riparazione di piccoli elettrodomestici
Informazioni su CLOUD NINE
Scritti dall'azienda
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Informazioni di contatto
4,7
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Ordered and delivered within 24 hours
Ordered and delivered within 24 hours - absolutely brilliant.
30 luglio 2026
Risposta di CLOUD NINE
Hi Karen, thank you for your wonderful 5-star review! We are absolutely thrilled to hear that your order was delivered so quickly and that you had such a brilliant experience. Cloud Nine x
5 stars for Customer Service
5 stars for Customer Service but am giving 4 stars after the Straightener stopped heating up just over 12 months after it was purchased. Not sure what the problem with it was but after contacting Cloud Nine Support I cannot fault the level of customer service received following my enquiry. I purchased the original Straightener from the Cloud Nine website so had a 3-year warranty which was automatically registered by Cloud Nine so did not have to worry about registering the warranty. Faulty product was returned with Cloud Nine covering the postage. The turn around time of sending off the faulty product and receiving a brand new straightener was exactly one week. Could not be more impressed with the high level of customer service experienced from the Cloud Nine Support team. I am also aware of several hairdressers who use Cloud Nine straighteners and have had no issues with the product over 5 years of constant daily usage, so I am fairly confident I unfortunately just received a one-off Straightener that had something go wrong with it. Would definitely buy from Cloud Nine again.
29 luglio 2026
Non scritta su invito
Risposta di CLOUD NINE
Hi Louise, we truly appreciate you taking the time to share your experience with us. We are so pleased to hear that our Customer Experience team was able to assist you efficiently and that you received a new straightener so quickly. While we are disappointed that your original product experienced an issue, we are glad to know that our warranty process provided a seamless resolution. Your confidence in our products, especially given the positive feedback from hairdressers, means a great deal to us. Thank you again for sharing your review! Cloud Nine x
Risposta di CLOUD NINE
Hi, thank you for your 5* feedback! We are delighted that our Customer Experience team were able to support you. Cloud Nine x
Risposta di CLOUD NINE
Hi, Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience with our website and that your order arrived quickly. We appreciate your feedback! Cloud Nine x
Didn't come with case
Quite disappointed after paying a fair few hundred dollars and only received a kind of cloth with ribbon ties and not an actual zip up case.
29 luglio 2026
Risposta di CLOUD NINE
Hi Jamie-Lee, thank you for sharing your feedback. I am sorry to hear of your disappointment following your recent order. Our Customer Care team will reach out to you privately to help you further. Cloud Nine x
Super fast delivery and the product is…
Super fast delivery and the product is incredible! So happy with my purchase, the hairdryer and air wrap attachments are so good. This is my third cloud nine product and I won’t buy any other brand now, I’ve told all my friends to buy this hairdryer!
29 luglio 2026
Risposta di CLOUD NINE
Thank you for your fantastic 5* review Sarah! We're thrilled to hear how much you love your new Airshot Pro and Volumisers. It's wonderful to know that this is your third product from us and that you're recommending it to your friends!
Cloud Nine x
From the moment I ordered
From the moment I placed my order, I was kept informed every step of the way. My delivery arrived on the estimated date as promised, and the product exceeded my expectations. I’m extremely happy with my purchase and will definitely be buying from Cloud Nine again in the future.
28 luglio 2026
Risposta di CLOUD NINE
Thank you for sharing your 5* review. We are so thrilled to hear that you had such a positive experience with your recent purchase! It's wonderful to know that our communication, delivery, and product quality met your expectations.
Cloud Nine x
Quality product and quality service
From the efficient ordering and delivery process to the quality of the Cloud Nine hair straightener I am impressed.
23 luglio 2026
Risposta di CLOUD NINE
Thank you for sharing your 5* review Jane! We are so happy to hear that you are impressed with both the efficient ordering and delivery process and the quality of your hair straightener.
Cloud Nine x
Love all cloud nine tools the new wide…
Love all cloud nine tools the new wide contouring iron is the best also the new airshot dryer with the volumising wand that attaches to it ! They are the best .
I highly recommend ❤️
28 luglio 2026
Risposta di CLOUD NINE
We are so glad you are loving all your Cloud Nine products. Thank you for your kind words Monique! Cloud Nine :)
Amazing 10 out of 10
23 luglio 2026
Risposta di CLOUD NINE
Thank you Rewa for sharing your 5* review. We are so happy to hear you had such an amazing experience with us.
Cloud Nine x
nice but grabs my hair and will not fully straighten unless correct technique
yes good but it sometimes when i pass the straightener through my hair it lile bunches up and it doesnt straighten properly. it also does not stop friction in my hair and my hair strands sometimes snap with the straightener.
22 luglio 2026
Risposta di CLOUD NINE
Thank you Marina for sharing your review. We appreciate you sharing your experience. We're concerned to hear about the issues with your hair straightener causing snagging and hair breakage. We can see a member of our Customer Experience team has reached out to assist you further.
Cloud Nine x
Hair dryer
Hi there 😊
First , I know the brand :CLOUD NINE for more than 10years as i was with my team in Double Bay with" FRANCK PROVOST " , the first to use and developed CLOUDE NINE AUSTRALIA .
Thats why I came back to you !
But unfortunately, im not convinced with the hair dryer I bought ! Great look and weight but not strong enough and the commands buttons on the side are a bit in the way !!
I have to get use to it also maybe ...
Regards jphilippe
27 luglio 2026
Risposta di CLOUD NINE
Thank you for sharing your review. We appreciate you sharing your long-standing experience with our brand and your recent purchase. We're sorry to hear the hair dryer isn't quite meeting your expectations regarding power and button placement. We value your feedback as it helps us improve our products. Please don't hesitate to contact our Customer Experience team for any further assistance.
Cloud Nine x
Risposta di CLOUD NINE
Thank you for your fantastic 5* review Kelly! We are delighted to hear that you find our product makes achieving volume easy and that you appreciate the magnetic attachments.
Cloud Nine x
Risposta di CLOUD NINE
Thank you Leah for sharing your 5* review. We're so glad you enjoyed our product and the prompt delivery.
Cloud Nine x
I’ve been trying to change my order for…
I’ve been trying to change my order for a while now since Saturday and your company needs to be more prompt with email responses. I placed my order on a Saturday and within 30 minutes I attempted to cancel it. Unfortunately, the communication was disappointing as it only managed to contact bots and didn’t resolve the issue. The order arrived quickly but I had to pay extra for the return item because I ordered the wrong one. If customer services had responded sooner to resolve the problem I would have been much happier customer. I tried to reach out in the early Monday but wasn’t successful. There should be an option to cancel or amend your order would prevent similar issues in the future. I would have given it five stars but I had to pay extra for an item on return that could have been easily avoided on the day of the order by correcting the incorrect item I accidentally bought.
27 luglio 2026
Risposta di CLOUD NINE
Thank you Nathan for sharing your review. We appreciate you sharing your experience and feedback regarding our email response times and the challenges you faced with your order. We understand your frustration with the difficulty in cancelling your order and the additional cost incurred for the return. We are actively reviewing our communication processes and exploring options for customers to amend or cancel orders more easily to prevent similar situations in the future. Your insights are invaluable as we work to improve our services and ensure a smoother experience for all our customers.
Cloud Nine x
Best hair straightener I've ever used!
It arrived quickly & is the best hair straightener I've ever used. Leaves my hair shiny & the heatproof case that comes with it is a plus. The Revive setting works really well.
23 luglio 2026
Risposta di CLOUD NINE
Thank you for your fantastic 5* review! We are so pleased to hear that you love your new Original Iron and that it leaves your hair shiny.
Cloud Nine x
The best hair straightener for sure!!
27 luglio 2026
Risposta di CLOUD NINE
Thank you so much for your amazing review! We are absolutely thrilled to hear that you consider our hair straightener the best.
Cloud Nine x
Risposta di CLOUD NINE
Thank you Esma for sharing your 5* review. We are delighted to hear you found our customer service amazing.
Cloud Nine x
Product is great
Product is great, quiet and easy to use compared to my prehistoric dryer I had before. Fast delivery, even living in a remote area!
22 luglio 2026
Risposta di CLOUD NINE
Thank you for your wonderful 5* review! We're so happy to hear you're enjoying your new dryer and that it's a significant improvement over your previous one. We're also delighted that you received your delivery quickly, even in a remote area.
Cloud Nine x
Risposta di CLOUD NINE
Thank you Sarina for sharing your 5* review. We're so glad to hear that you experienced quick service and prompt responses! We always strive to provide efficient support for our customers.
Cloud Nine x
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.