Cloud 9 Vets Limited Recensioni 

Anyone using cloud 9 is making a very difficult and sad decision but cloud 9 dealt with this with such sensitivity and empathy . Josie the vet who attended was amazing she immediately put me at ease and made me so much more comfortable with the decision I had made . I would recommend this service 100%. My beautiful Bella passed away peacefully in her own home with absolutely no stress. Thank you so much josie and cloud 9. Also thank you to the lovely man who collected her.

We were given cloud 9s details after our vets did not offer an at home service.
The initial phone call was handled so professionally given how emotional a time it was. Thank you to our call handler I want to say her name was Danielle.
She rang back promptly as promised.
One call saved me several to arrange everything

The vet Ane came on time and was so lovely she put us at ease as well as our poor old girl who loved her immediately
She talked us through everything and explained every step
Our girl went incredibly peacefully surrounded by love and this was all down to cloud 9 and Ane
They also handled the private cremation. They were respectful and loving and treated our baby with dignity
Cannot thank you all enough

It's taken me a couple of weeks to write this, our beloved cat at 22 had reached the end and we couldn't face taking her in the car to the usual vets. We were referred to Cloud 9. Both the phone booking and the visit itself were handled sensitively and professionally.

Letting go was always going to be traumatic for us but Cloud 9 made it such that our cat was relaxed until the end. Thank you.

I had a bad experience with the Bournemouth receptionist but have since had an apology from the owner and am satisfied this will not happen again

Our vets were unable to come to our house, but they gave us cloud9's number. Sally was extremely professional and very sensitive and kind. She made an awful experience bearable. In similar circumstances I would go there first, before our vets.

We had to say goodbye to Our dear Yorkshire Terrier Ruby.
Cloud 9 vets were so kind, caring and understanding.
Many Thanks to Sally and the team.

Last week my mum had to say goodbye to her 13 year old Akita, I had to make the arrangements on her behalf as she was too upset to be dealing with anything at that time. I cannot thank cloud 9 vet enough for the way they handled everything. Starting with Jennifer on the phone and ending with Natasha the vet visiting the house. We had same day call out. Jennifer was very friendly and helpful and helped us get prepared. Then came Natasha the vet who visited in the evening the same day and she was very compassionate. Our Icey was suffering in soo much pain, Natasha was soo gentle and caring. Considering she was dealing with a family that had deaf family members, she did soo well in explaining the procedure to everyone. It was a sad and heartbreaking time for the family but cloud 9 vets handled it with such care I couldn’t have made a better choice that day.

We used cloud9vets 3 years ago to have our beloved 16 year old Jack russel dog put to sleep. It was such a peaceful calm experience that made it easy to say goodbye.
We then had to use them again last week when our old border terrier couldn’t walk any longer. She had always been so frightened of the vets that it was the easiest decision to use cloud9 again.
The lady vet that came was so lovely and professional, she explained everything to use and we cuddled our old friend until she was asleep and then died peacefully.
Once again it was as lovely experience as possible and calm throughout. Thank you so much 💗💗

I’m so glad Cloud 9 came into our lives at the right moment. My beautiful 5 year old Frenchie – Levi – had gone from being a happy loving playful little dog to having around 20 lumps over his body – cancer that spread within 2-3 weeks (likely spread so fast due to Apoquel tablets – please google the link between these tablets and cancer).

5 days after his diagnosis, I had to put him to sleep as his eyesight went completely, then his balance and ability to stand up. It was absolutely heartbreaking and still is.

I hadn’t thought about the end for my dog, and had made no plans until the day I decided it had to be done. I wasn’t even aware of home euthanasia. I’m so glad I found out about it, and I’m so glad Cloud 9 came up in my search results when I was desperately trying to find someone to come out at short notice so late on a Friday.

I’d been let down by another company who said they were coming out then called at 6pm to say they couldn’t come. I had so few options – Cloud 9 did everything they could to find one of their vets to come over to my house late on a Friday evening. I think they knew how desperate I was at that point.

Sonia came to my house to see Levi off to sleep. He went lying in his favourite place – my bed – with his favourite food. It was just like he went to sleep. Sonia was so compassionate and gentle and kind. I feel like I had the best person in the world come to help us in the worst moment – she was perfect in every way. I’ll remember Sonia for the rest of my life. It was the saddest experience, but she made it – right, just right.

Cloud 9 vets, and Sonia – thank you for being there.

And to the team at Phoenix Pet Cremations who came to collect my boys body after Sonia left – they were just the best. Thank you Cloud 9 for organising that with them for me.

It was all so beautifully done.

My family would like to thank Cloud9 vets for their service on Thursday 5th June when a lovely vet named Suzie came to our home to allow us a peaceful and dignified goodbye to our beloved indoor cat Button. Button had been poorly for some time and as an indoor cat, absolutely hated the vet, so having this service available allowed her to go to sleep for the last time in her own bed and own home. Suzie was amazing - she was so kind, friendly, patient and respectful. She obviously genuinely cares for her patients and their families and we could not have asked for a nicer vet. Button was a challenging patient because she was feisty and so small but Suzie did the absolute best she could for Button and she went incredibly peacefully. It really was the right way for both us and Button, and at exactly the right time, Cloud9 vets made themselves available for us. Also a thank you to Danielle who took the phone call from my mum to book us in. The whole experience, although heartbreaking, was the best we could have hoped for and we would recommend Cloud9 to anyone. When the time comes that we need to let go of any other pets, I would not hesitate to use them again.

When we realised that our nearly 19 year old cat had come to the end of her time, we called Cloud9 and they really couldn't have been more helpful and supportive.

From the first phonecall through to a lovely vet called Susie who came to administer the injection, the whole process was very easy and smooth and helped us to cope with what was a very stressful time.

We will definitely be calling them again when the time is right for our other pets

Superbly well organised, as stress free as possible.
Very kind, calm vet.

At the hardest of times losing our first pet dog Daisy, we were made to feel at ease through the preparation phone calls and then the vet on the day of our loss. It helped us tremendously knowing our dog got the best of attention which was stress free for her. Thank you Kate on the phone and Kim the vet. For your help and compassion. You really made today so much easier than we thought possible x

We were heartbroken to have to put our much loved springer spaniel to sleep recently and chose to do it at home in her happy space. Cloud9 vets were so kind and compassionate from first contact on the phone to the lovely vet Hannah who came to the house. The kind messages and follow up also meant a lot to help us accept what was such a sad time. Thank you Hannah and staff at Cloud9 vets

We have used Cloud9vets twice in the past few years for our beloved Jack Russells who passed away at 15 and 18 respectively. Both times we have been impressed by the compassion, customer care and support.
From the moment you make the dreaded phone call, they treat you with respect and dignity. The communication is clear throughout and once the Vet comes (in our most recent experience it was David from Gloucestershire), they gently talk you through the process and offer you an sympathetic and understanding experience. Our beloved dogs, both passed away, peacefully and calmly, and we couldn't have wished for a smoother journey for them to reach Rainbow Bridge. We also appreciated the thoughtful personalised card that they send out recognising your loss. Would recommend Cloud9vets to anyone who wants the best end of life care for their beloved pets.

When we needed to have our dog put to sleep, we decided to do this at home in his familiar environment. Cloud 9 were incredibly helpful and responsive in organising this. The vet, Susie, was sensitive and considerate throughout, and the whole process was serene. I am really glad that we decided to do this at home and that we chose Cloud 9.

Heartbreaking to make the decision for your dog when you see him struggling with dementia so we contacted Cloud 9 vets, and we are so glad we did, they treated us we such compassion and respect for our Dusty I would highly recommend them, They made a sad day so much easier for us, and I thank them for everything for the phone calls to the vet who came home to us was a lovely kind lady they explained everything to us, thank you

We had to have our dear Tilly put to sleep on the 7th May. From the first phone call, everyone was so kind, Jose the vet that came out to us was so kind and caring and explained the procedure to us beforehand. She passed very peacefully and it was so comforting that it happened in her own surroundings. She was left with us for a while before they came to pick her up from the crematorium. The man that picked her up was also lovely and caring, we had her back with us in a couple of days. The service from everyone involved was brilliant on a very sad occasion. My thanks go to everyone, and i would not hesitate to recommend Cloud 9 vets and the Phoenix Pet Cremations to anyone. Thankyou.

Cloud 9 was definitely the right choice for us! We phoned them on a Sunday evening after making the difficult decision to put our beloved 15 year old Jack Russell Fudge to sleep. They organised everything for us, everyone we dealt with were absolutely wonderful people. I would highly recommend.

We had to put our beautiful dog to sleep after he took a turn for the worse. We telephoned cloud 9 to arrange to have him put to sleep in the surroundings of our family home surrounded by all the people that love him.

The vet from Cloud 9 struck a fantastic balance between professionalism and friendliness and made us feel very at ease.

We were kept fully informed throughout the process and his end was dealt with great dignity.