Cloud 9 Vets Limited Recensioni 

On the 11th October 2025 our dear staff Roxy ♥️ was put to sleep by Rores such a caring & professional vet..the care & love Roxy got that afternoon was done with such dignity thankyou Cloud 9 vets.

On the 01-10-25 we had our beautiful bichon Daisy put to sleep . We arranged this heartbreaking goodbye with cloud 9.
Filipe the vet came at the arranged time and immediately made us feel assured and calm .
Our last precious moments with our little girl were not rushed and we were able to say our goodbyes lovingly in our own home .
We thank cloud 9 for their kindness and Filipe for his gentle compassion .
We highly recommend cloud 9 .
Thank you all so much .

Yesterday Susie came to our home at 2.30 to put our German Shepherd, Rusty to sleep.

I wanted to drop a note to say how amazing she was. She took so much time and care with both us & Rusty and carefully explained everything clearly and with empathy. She made a difficult and upsetting situation the best it could have been.

Francis from Phoneix who took him away was also very nice, again, caring & empathetic.

Please pass on our gratitude to them both.

Amazing company from start to finish. The personal aspect really helps with the difficulty you and your pet are going through. From the vet to the cremation made it as respectful and peaceful as possible.

Kind and compassionate call handler. Appointment booked with Jack my chosen vet
Lovely man. No rushing. Explained everything. Look after us all and considered the feelings of my other pets. Definitely recommend

We recently had to make the sad decision to put our Gibbs out of pain. Frances came within the hour of us calling them. She was so lovely, patient and understood our grief. She was gentle with Gibbs and never rushed us. I cannot thank her enough for making this a calming, loving goodbye. She even helped us carry Gibbs to the car after to take to the vets. Thank you Cloud 9 and especially Frances.

We had to make the difficult decision to let our beautiful boy Gilbert be put sleep forever
This decision was made so much easier by Nacho the vet sent from Cloud9vets
Who was compassionate, patient, and professional
Gilbert passed peacefully and at no time was he anxious or distressed
I would not hesitate in recommending Nacho and cloud9vets all staff involved were professional and compassionate

We had to say goodbye to our beautiful whippet, The service from Cloud 9 Vets was above and beyond expectations from the first phone call to book , Susie the vet who came to put Lily to sleep in our own home and the gentleman from the cremation company who collected her.every person was so kind caring and compassionate our little whippet was so relaxed and happy right until the end. When we recieved her ashes back within a few days they were packed so beautifully with a candle and a lovely message. It was the hardest thing for us to do but this company could not have made it easier for us.I would highly recommend them.

A huge thank you to Sonia, the vet from Cloud 9 Vets, who helped my beloved little tabby cat, Tutxi, over the Rainbow Bridge. Sonia's care and compassion for Tutxi ensured that she passed in a way that was gentle and relaxed, without any fear. And thank you for being so understanding and kind towards me, allowing everything to happen at my pace whilst I sobbed uncontrollably.

And a special mention to Vicki, the care coordinator on the phone who organised everything: from the vet arriving early the following day, to Phoenix Pet Cremations collecting my little cat an hour later. Your kindness and patience on the phone, together with your efficiency, made a horrible time so much easier.

We were so grateful to be able to say goodbye to Bruno in his own home. David, from Cloud 9, was so kind and supportive, it really helped us at such a very difficult time.

It was after much soul searching that I finally decided that it was time for me to say goodbye to my Furry Buddy Carmen.
She has been a companion to me for almost 14 years and I count myself very fortunate that I contacted Cloud 9 Vets.
From the very first telephone conversation to the visit of the vet Nacho I could not have wished for a more caring and considerate approach.
It wasn’t and still isn’t easy but Cloud 9 Vets made the process bearable.

From making the phone call to organise the visit, and throughout the home visit we were given gentle and patient support for an extremely sad farewell to our old furry friend. I would recommend them highly. It was very peaceful and no stress at all.

Thank you so much for the kindness we received for my beautiful Poppy. And the kindness that was shown to us Henry was absolutely amazing he showed such compassion towards us all he was so thoughtful and kind to our Poppy dog . What a lovely man Henry is. I'm so heart broken about losing my girl. 💔

Last Saturday was one of the hardest days i have ever had to deal with. Our nearly 17 year old cat Oreo had just become too ill overnight to carry on. As a family we made the decision that he should go to sleep at home, in his favourite spot without the stress of the car journey to get to his regular vets.
I called Cloud9 and from the moment the phone was answered all i heard was compassion and empathy. I even started crying but the reassurance i received was comforting and allowed me to make good decisions for Oreo.
Within a couple of hours Sally (the vet) was on my doorstep, and a sense of relief came over us all. We knew Oreo was struggling and needed that help to help him struggle no more.
Sally was calm, professional and incredibly reassuring, to not only Oreo but to us too. We needed that guidence.
Oreo said his goodbyes to the family and him and I snuggled on the sofa, ready for him to go into a peaceful sleep.
It was perfect!.. well as perfect as it can be. Sally stayed with us until he passed and then gave me some 'alone time' with him, where i was able to have a good cry and a last few strokes with my little man.
I didn't know that Cloud9 existed or that pets could be put to sleep at home, as Previously i had always taken them to the vets, with the stressful journey, sitting in a waiting room full of other people.. but not no more. This was perfect for us. For the family and me, because we could grieve in our own home, but more importantly for Oreo, because he could fall asleep in his own spot, in his own home, with no stress, no anxiousness and surrounded by people who love him.

Thank you Cloud9 and Sally, i shall be recommending you to everyone!

At a difficult time, Cloud 9 could not have been more professional on one hand or more compassionate on the other. The phone service and follow ups were spot on, and the visiting vet gave us all the information and time we needed to say goodbye to our 17 year old Jake.

We cannot thank everyone at Cloud 9 enough, especially the wonderful vet Andrea, for the care, compassion and dignity they afforded Blue last week. Choosing to let a dog out of pain and into their sleep has to rank as the toughest decision we’ve ever had to make, albeit the right one. Our great comfort and solace comes from the ease and thoughtfulness we experienced in the planning with the Cloud 9 Office team, and the kind, respectful and comforting way in which Andrea visited our home, attended to Blue and talked us through the process. Far from the terrifying experience of Blue seeing out his final moments in the unfamiliar chaos of a vet’s surgery; instead he played with us and Andrea as much as he was able, cuddled his loved ones, then went to sleep peacefully on his own bed. The entire process was difficult only for those of us losing him, Blue had the most dignified nightcap anyone could wish for a four-legged family member. If you have to make the tough call to say goodnight to a pet, this is honestly the only way to go about it. Thank-you so much from the bottom of our hearts! 💙 Jay, Liam and Heavenly Blue

I can not thank cloud 9 vets enough , starting with Darlene who answered my call what a wonderful caring lady you are, and who arranged the lovely vet Susie to visit our home. Our English bulldog Winnie was given so much love and compassion from Susie I can not praise her enough. What a true angel you are Susie and a calming effect you had. So lovely Winnie could gently pass away on his favourite sofa with his family. Susie explained gently every step . Thank you Cloud 9 so much , I really so much highly recommend when your time comes for your beloved pooch to call them. The biggest thanks to the wonderful Susie you are truly amazing lady and made such a difficult time so much calmer at home , than taking out Winnie to his vets which he definitely did not like. With Susie no stress , Winnie was completely calm and relaxed ,which was such a relief for us all.
Thank You Mandy

Our dog Georgie, a red fox retriever cross, had been struggling with life for some time and we knew it was time to let her go . I contacted cloud 9 vets and asked if a vet could come to our home to put her to sleep in her own surrounding . Jennifer was so helpful. She phoned Henry ( the vet) and an appointment was made for Saturday morning When Henry arrived he met Georgie who greeted him whilst still lying down . He was very gentle with her and she was happy for him to stroke her. Henry explained what he would be doing and said nothing was going to be rushed . It was all about Georgie . It was wonderful to see her out of pain. Henry left us with her and gave us time to cry . This has been one of the saddest days of our life but being at home to say goodbye to Georgie was perfect Georgie gave us so much in her 15 years of life. Today we thanked her by giving her rest and peace .

Cloud 9 vets made one of the hardest decisions I have ever had to make a process that I was able to give my princess Molly at the end of her life . It was dignified it was without any stress pain or discomfort . From the call centre team right the way to the crematorium the process was carried out with the most caring professional team . Becky her vet was a gentle beautiful girl who had compassion , sympathy and gentleness . The team from the crematorium provided a door too door service she went off in style and she came back with a beautiful tribute . I can’t thank you guys enough 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

We had to make the hard decision to let our girl go, cloud9vets guided me through this so gently. From the first phone call, to Kim coming out to the house, we were made to feel seen and comfortable. Kim talked through the process and made Heidi comfortable in her favourite spot surrounded by her family. Couldn’t have asked for better. Thanks you Ladies for making it that bit easier💔🩷