Clip On-sunglasses Recensioni 

48
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Amazing customer service. Had a problem with yodel, still hasn't arrived from yodel after well over a week. However they were very accommodating checking what's happening with them and when we'd given... Leggi di più

Valutata 4 stelle su 5

The Clip on sunglasses arrived today, they fit perfectly on the prescription glasses, they are good quality and were packaged well. I would have given 5 stars if the package had postal tracking as I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered these clip-ons last Wednesday night. I immediately got confirmation of the order, even though it was late. I contacted them by email on Friday to ask if I could get a notification when the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was after a pair of clip on and flip up sunglasses but was unsure which type would be most suitable to fit on my spectacles. I contacted Jen and she requested l send her photo of my spectacles. Jen... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

48 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(48)

3 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service

Ordering was easy, I received my sunglasses very quickly, and were exactly what I requested. Quality glasses and 1st lass service.

22 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Top service

Great service and price. Jen from customer service replied within 24 hours to my request for an address change and glasses arrived very quickly. Glasses were sold as grade B but look brand new. Will buy from here again.

23 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Rubbish customer service

Wish I had read customer reviews before buying- no surprise the are not referred to on the company's website. Clip-ons did not fit my prescription glasses. Emails regarding return not replied to, landline phone is never answered, mobile number unobtainable. Appalling customer service.

22 agosto 2022
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company however Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

DO NOT BUY FROM THIS COMPANY

I would have liked NOT to mark a star but couldn’t write anything without doing so!
DO NOT BUY from this Company! Ordered a pair of clip on sunglasses 6th July for my husband, all under his name. Email received advising receipt of order and this was being processed. Payment was taken on 7th July total of £20.98 the cost £18.99 plus p & p. 2 weeks later nothing received, 20th July sent email. 27th July tried to contact them by telephone. Landline just rings and mobile not connected. No goods and no money back.

27 luglio 2022
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

Should have read the reviews here…

Should have read the reviews here before ordering. The clip on's didn't fit my glasses so I emailed the company asking how to return them, but two weeks later I've yet to receive a reply.

17 luglio 2022
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

This company is terrible DO NOT USE

This company is terrible DO NOT USE. Upon completing my order for 2 pairs of sunglasses, I never received any confirmation email. They then only sent me one pair of the 2 that I ordered, with the next pair delayed afterwards. I tried to contact the contact number on the website, the mobile number is disconnected and the landline merely rings out. I returned both pairs of sunglasses immediately after receiving them as I didn’t like the fit. I have only been refunded for one pair!! Despite repeatedly emailing their customer service since 18/06/22, it has taken me nearly 1 month to get a response only for them to claim they have only received one pair despite me sending them together. SCAM COMPANY AVOID AT ALL COSTS

16 luglio 2022
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

Very misleading website and won't refund what's owed to me.

The website misleadingly showed a quantity of lens wipes for the money but when they came, they were single sachets. I felt I had been scammed. To add insult to injury, I had to pay an extra £1.50 postage that was short on the parcel. I have received the refund for the original order but now they won't pay me the extra postage and the cost of returning the items. They said they had paid the money to my paypal account. I don't have a paypal account. It seems to me that this company is not a genuine one. I would never use them again and I advise you not to either.

4 giugno 2022
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 5 stelle su 5

Very, very happy….

Super happy with the sunglasses that I ordered and received within a week. They were exactly what I ordered and would definitely recommend this company.
The original company was bought out in 2021 and the new owners are amazing and respond to all emails and correspondence. Just a shame they are stuck with all the old reviews.
Going to order a second pair following this review as the glasses and service were brilliant.

22 aprile 2022
Non scritta su invito
Valutata 3 stelle su 5

Have now received my items and now know…

Have now received my items and now know why I had a refund, one item not available so all good. The only thing I would say is that I had to wait for the items to arrive to find any info as seller contact was non-exsistent even after sending an email asking what was going on

1 settembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended, great service, great company

I have used clip on sunglasses for many years. I drive a lot for work and due to having paid a lot for prescription glasses I dont need to fork out many more pounds for sunglasses I have purchased clip ons from this company. Great service from start to finish. Would highly recommend!

16 maggio 2020
Non scritta su invito
Valutata 1 stelle su 5

Paid but not received

Paid but not received. No response to calls or emails. Angry!!

22 ottobre 2019
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

Hoping for a swift reply

I received the clip on glasses from them but they were the wrong ones.
On the delivery note the item is correct but what they sent was incorrect.
I sent an email with a photo and explained their error.
I have also left messages on their answer machine asking them to call me! But no! I've heard nothing from them!
Unfortunately I didn't read the previous reviews about this company before I ordered. Big Mistake!
I don't feel I should have to keep chasing them up to get a response. Let's hope they will respond to this review and make amends.

4 aprile 2019
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

Not enough payment for Royal Mail to deliver

On my order with Clip On Sunglasses they charged me £1.99 for shipping.

Some time after placing my order Royal Mail stuck a note through my letter box saying that they would not deliver because they had not been paid enough for postage.

I went to the local Royal Mail delivery office and they charged me £3 for the packet with the sunglasses.

When I got home I saw that Clip-on-sunglasses had only put on postage for a "1st class letter" 100 grams which the Royal Mail website tells me is 98p.

I emailed the address that Clip On Sunglasses advertise to complain about them not paying enough for postage despite charging me for it but they have not responded.

1 novembre 2017
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

Scam

Order never arrived and customer support never replied. Total scam.

26 luglio 2017
Non scritta su invito
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Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

Valutata 1 stelle su 5

No order received

No order received. Cannot get satisfactory response on telephone; as mail box is full on landline telephone No. Mobile phone contact with woman who did not want to take order no. on the telephone, and just wanted to know what I ordered; which I couldn't remember exactly while on the phone to her(there were several items ordered). Could not obtain a printout of said order, despite the prompts on-screen. The images would not appear. Just took a screenshot of the order No. I was increasingly getting irritated with her response. She quickly accused me of being abusive to her on the phone, which I wasn't. DO NOT use this company!!!! Reported

23 giugno 2017
Non scritta su invito
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Risposta di Clip On-sunglasses

This customer was asked repeatedly for her second name and the item she ordered so the assistant could trace her order, the customer would not tell the assistant what she had ordered and was raising her voice and was asked not to shout as we were trying to help her, she told the assistant her daughter was still having migraines and became very agitated, the assistant asked she did not speak to her like that and she would get the manager to call her back, the customer started laughing at her and the assistant told her she was terminating the call. We do not tolerate our staff being abused at their workplace. The manager has since looked into the matter and the customers order has indeed been despatched.

Valutata 2 stelle su 5

Bought "premium" fitover sunglasses …

Bought "premium" fitover sunglasses from them. For £19.99 got very lightly tinted plastic glasses that are neither polarised nor UV rated. Total rip off.
BTW, 5-star TrustPilot sticker on their web page is as genuine as their "premium" glasses.

13 maggio 2017
Non scritta su invito
Logo di Clip On-sunglasses

Risposta di Clip On-sunglasses

Unfortunately this review is based on the previous owners as we have just recently taken over the company

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your honesty. Your insights help us improve our services.

We’re committed to addressing the issue you raised. Please feel free to reach out to our customer support team so we can assist you further. We value your business and hope to make things right.

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