Salbooks Recensioni 

*** AVOID - WILL SWAP YOUR PHYSICAL COPY TO A DIGITAL DOWNLOAD ***

Avoid this site - it is a scam. They will switch your physical book order to a digital download and then refuse to refund you.

Also, this is set up to look like a UK company (the actual company name is Saloin Limited) but it's actually run by a Polish guy and the charges originate out of Poland.

IF you have already made the same mistake as me, reach out to you bank / credit card company and file a refund request based on deceptive sales practices and failure to receive what you ordered (i.e. the physical book).

I wish I had checked here first. Currently disputing with them about my purchase. Same story; I know I ordered a hardback copy. They are adamant it was an ebook. I never even received a download link.

Terrible, they have books on amazing offers but like the old saying you get what you pay for. I chose a hardback and straight away after the purchase it appeared as a Digital Download, emails from customer services got me know where. I wish I had seen the previous 26 reviews before wasting the money.

Book never turned up

Do not use Fake website

BEWARE- I ordered a paperback and received a digital copy
There was a drop down box on the webpage to select either Paperback or Digital copy. I selected the paperback but received a digital book link. I emailed them, only to receive a response saying I must be confused and no paperback or refund could be given.

So I told them there are two options and threatened to go to the trading standards and eventually received a refund. - BEWARE

This company is a scam. So cross I didn’t see the others posts. I also ordered a paperback and was sent an ebook. Company currently refusing to reimburse me. Don’t order from them

Misleading Sales Practice and Terrible Customer Service

DO NOT ORDER …TOTAL SCAM

I ordered a hard copy book from Sol Books. The website provided a hard copy option, yet after placing my order I was sent a digital eBook instead.

When I contacted customer services, I was informed that they do not actually have hard copies available and that I had purchased a digital product. This makes absolutely no sense when a hard copy option is presented during the ordering process.

I explained the situation politely and reasonably and simply asked for help in resolving what is, in my opinion, a misleading purchasing experience. Rather than acknowledging the issue or offering any goodwill, they repeatedly denied any responsibility and refused to help.

As a customer, I feel completely misled. If a company does not have hard copies available, they should not present customers with options that suggest otherwise. The lack of accountability and unwillingness to address a genuine complaint has been extremely disappointing.

I would strongly advise anyone considering purchasing from this company to proceed with caution and to scrutinise every detail before ordering. Based on my experience, I would not use Sol Books again and cannot recommend them.

I’d give zero if I could. Can’t believe I didn’t check for reviews first. Ordered a hardcover, received a link for an ebook. I haven’t opened it and I am not planning to. Said they wouldn’t refund. Absolutely gutted my money is lining the pockets of thieves. I don’t have a lot, I could cry

This company scams purchasers. I ordered a hard copy book. Instead they sent me a dodgy looking ebook. I sent them a screenshot of the hardcopy book offer I had added to my cart but they ignored this. From reviewing the other experiences on Trustpilot it seems this is a tactic this company regularly deploys to scam purchasers. I have had to arrange for my credit card to be cancelled as I fear what a company which behaves this way will do with my information so the whole experience has been a complete nightmare. Trading Standards should be investigating this company.

Appalling. Ordered hardcover book & received an ebook. Sent a screenshot of the Web page (reoeatedly!) showing the book clearly displayed as a hardcover, sent many emails & rang them requesting refund & asking finally to make an official complaint, I also asked to speak to an agent & provided my tel no. However I only got repeated AI auto emails telling me to download my ebook & have yet to see a human name attached to any of their comms. Ringing is a waste of time as it just has an auto message saying they don't handle enquiries by phone, despite their website telling you to ring them! Never had such a blatant scam experience like this - I can call it that having now read the other reviews here - if only I'd read them first!

Like everyone here I wished I'd checked Trust Pilot first. Complete scam - beware. I also ordered a paperback book, exactly the same as others said - selected hardcover on dropdown, made payment, received a digital copy. Emailed to advise of mistake, they replied to confirm I had ordered an ebook. I went back to them with screenshots to show that this is not what the website said. No response.

Wow wish I saw these comments before I spent my money with them, would've saved me so much time and money. Exactly like in the comments, I purchased a HARDCOVER book to find out that they sent me digital copy, which I did not want as book wasn't for me. Tried to contact them, but they are ignoring my emails. Please learn from our mistakes and do not use them.

Ordered a book from these people - there was a drop down box on the webpage inviting one to select either Paperback or Digital copy. I selected the former but received a digital book link. Emailed them, only to receive what appeared to be an AI bot response saying I must be confused and no paperback or refund could be given. Emailed them a screenshot of the paperback option and threatened to go to the action fraud people if I didn't receive a refund. Eventually received a refund. Best to avoid.

Dont waste your money on this sight -- at best you wont recieve your order -- more significantly make sure they dont have accsess to your payment details.

I’d give zero stars if it was possible. Ordered a hardback book and was told I’d ordered a digital copy. And the link I followed is still live on their website a week later, clearly aiming to scam other customers. Avoid this company at all costs

If only I had read these reviews.
1. Ordered a paperback book.
2. Received an ebook
3. Have been emailing them.
4. Will check my bank as some reviews have said.
Avoid, Avoid, Avoid17

Purchased a paperback and was emailed a link to download a virtual book.

Deceitful practices. Ordered a hard copy book and was sent an ebook. Avoid

Awful! Ordered a hardcover book and was sent a digital download. Emailed asking for a refund, to be told how easy it is to access a digital copy - like I was stupid. Explained that I specifically ordered a hardcover because I wanted a physical book, but then had no replies. Thankfully my bank refunded the payment.

Book ordered from an apparent Kent book store - payment showed on my statement as being registered to Poland. No confirmation of order, no book delivered, no reply to emails…. A book club member showed me these reviews… an AI summary on google indicates this is a fake organisation. AVOID at all costs. I normally use Waterstones for a my books but needed this quickly hence ordered it. Have had to cancel my bank card. Why can’t these people be closed down? They need some reverse karma.