My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Leggi di più
L'azienda ha risposto
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Leggi di più
L'azienda ha risposto
I placed my order and received a call a few minutes later to say that my order would be delayed as another customer had just beaten me to the last stock of the item I required and so my shipment would... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Informazioni di contatto
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Regno Unito
- 01284 339669
- sales@cli-mate.co.uk
- cli-mate.co.uk
Risposta di Cli-Mate
Thanks so much, the team really appreciates it.
Cli-Mate team
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Great Service and advice plus next day…
Great Service and advice plus next day delivery included in price.
Danfoss TWA-K Thermal actuator 230v
24 ottobre 2023
Non scritta su invito
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
The right product, great price.
The right product at a really good price, delivered the very next day, perfect.
10 ottobre 2023
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Excellent service
Easy to select item I required.
Ample technical details.
Easy to order.
Very good order confirmation.
Tracking clear and accurate.
Item arrived on time and in perfect condition.
16 ottobre 2023
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Top customer service and aftercare
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the phone and the goods I had ordered arrived promptly. Due to a misunderstanding on my part, I had ordered an item I didn't need and returned it; Cli-mate arranged a full refund the day they received it. Full marks for both sales support and aftercare!
25 settembre 2023
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Great Customer Service
Bought a Heatmiser Neostat Wi-Fi thermostat to replace an existing V2 model. Stat arrived really quickly and installed the same day.
Unfortunately, the unit went faulty the next day so I called Cli-mate. Call was answered straight away and I was put through to technical service straight away. They called me back in the afternoon as promised after speaking to Heatmiser.
They confirmed unit was faulty and arranged for new unit and collection of faulty one to be collected within one working day. New unit in and seems to be working fine.
Now, that’s what I call customer service. Everyone that I spoke to was really friendly and really helpful.
I would definitely use Cli-mate again in future.
16 ottobre 2023
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it, glad it all got sorted.
Cli-Mate team
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
very easy to order and pay and the…
very easy to order and pay and the parcel turned up next day as promised.
A very good online business and will definitely use again
5 ottobre 2023
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Great price and quick delivery
19 settembre 2023
Risposta di Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Really Helpful
As a non-tradesperson trying to project manage a refurbishment project, I found both Megan and Elle very helpful and also very patient. Many thanks for getting me what I needed.
22 settembre 2023
Non scritta su invito
Risposta di Cli-Mate
Great to hear, thanks for taking the time to leave a review and I will pass your comments on to Megun and Elle.
Very clear product information &…
Very clear product information & promise of next day delivery which happened within the time frame.
13 settembre 2023
Risposta di Cli-Mate
Great to hear, thanks for the review.
Excellent Service
Excellent Service - super fast delivery .
Excellent - Will use again - If needs Be .
1 settembre 2023
Non scritta su invito
Risposta di Cli-Mate
Great to hear, thanks for the review.
Risposta di Cli-Mate
Great to hear, thanks for the review.
Easy to order, delivery was prompt
Easy to order, delivery was prompt. So this order was top notch, thought this is only based on my first order with Cli-Mate.
2 agosto 2023
Risposta di Cli-Mate
Great to hear, thanks for the review.
Risposta di Cli-Mate
Great to hear, thanks for the review.
Great service from these guys..
Great service from these guys... courier lost first parcel and it was replaced on the same day. Just the kind of customer support you need
21 luglio 2023
Risposta di Cli-Mate
Thanks for the review, appreciate the feedback and glad your replacement order was delivered despite the error with the courier.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.