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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più

Valutata 1 stelle su 5

We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più

Valutata 2 stelle su 5

So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi Internet
  2. anche in
  3. Servizio di telefonia e internet

Scritti dall'azienda

ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

335 recensioni

5 stelle
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3,6

Tutte le recensioni

(335)

25 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Connection issues

Connection issues, slow internet, not stable, I reported the issue several times and it is still bad. Internet can just shut down for like 10 seconds, so all your games and applications that use internet will disconnect. They sent me new router to replace my old one, it was worse then my old one.

28 giugno 2024
Non scritta su invito
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Risposta di ClearFibre

Hi Nurlan, Sorry to hear you are having issues with your service. We have reached out on Whatsapp to assist further. Many thanks, Nathan - ClearFibre Support

Valutata 5 stelle su 5

Never heard of clearfibre until six…

Never heard of clearfibre until six months ago. Since then the customer service has been excellent. Kept us fully updated when we did have an issue which was resolved quickly as promised. Thank you. Highly recommend them.

27 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible provider, packet loss, drop outs, no fix

3 weeks into nearly unusable internet including speeds 50x lower than advertised. Tech support 'applying fixes' despite nothing improving constantly. Poor communication often days without response. You know it's a matter of company resources when you've had business fibre infrastructure failures that are fixed within 24 hours but this is in it's 4th week now and they still haven't diagnosed the issue. Avoid and use a more well established provider.

14 febbraio 2024
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Risposta di ClearFibre

Hi Harald, We really do apologise for the ongoing disruption to your service. We have replied to your email this morning and will be in touch with an update later today. Many thanks, Nathan - ClearFibre Support

Valutata 1 stelle su 5

Replaced from BT and regret this…

Replaced from BT and regret this decision. Got offers as they are installing in new builds (Redrow) in Basildon and my god, the connection is temperamental and my Arlo cameras does not connect to their router. Now need to pay monthly for static ip to test if this works. The range is not good. Feel like a Guinea pig taking this offer.

23 maggio 2024
Non scritta su invito
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Risposta di ClearFibre

Hello, sorry to hear you are having issues with your connection. It is most definitely something our Support team can assist with. If you haven't done so already, please contact the team for further assistance on help@clearfibre.uk or by calling 0330 229 1838. Many thanks, Emma - ClearFibre Customer Support

Valutata 2 stelle su 5

So far I’ve had 2 outages in 3 months

So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, during working hours. Unfortunately they supply the property I’m in, and I’ve got no option to change supplier, otherwise I would have done. The supplied router was also faulty and kept going into a reboot loop so I’ve had to use my own. I’ve now resorted to a backup 5G broadband supplier for when things do go down. Hopeless company.

4 giugno 2024
Non scritta su invito
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Risposta di ClearFibre

Hi Zack, Really sorry to hear you have been having issues with the service and are unhappy. I will be more than willing to look into this for you and get it resolved. Please either call on 0330 229 1838 or give us an email on help@clearfibre.uk - Look forward to speaking soon, Nathan - ClearFibre Support

Valutata 1 stelle su 5

Horrible service

Horrible service. Internet been spotty since they first installed with sporadic drops, in the last 2 weeks it’s mostly out, they’ve sent me 3 routers and still haven’t fixed the issue. Customer service closes at 5pm after I get home from work. I’m very frustrated and changing providers.

3 giugno 2024
Non scritta su invito
Logo di ClearFibre

Risposta di ClearFibre

Hi Jo, sorry to hear of the issues you have been having with your connection. We would really like to resolve this for you as this is most certainly not the customer experience we strive for. Please could you drop me an email to helpdesk@wefibre.com for my attention, with your name and address and I will review all correspondence thus far and work on resolving this for you ASAP. Many thanks, Nathan- ClearFibre Support

Valutata 2 stelle su 5

Lost connection every few hours for a…

Lost connection every few hours for a couple of minutes

22 maggio 2024
Logo di ClearFibre

Risposta di ClearFibre

Good Morning Alfred, thank you for contacting us. We have replied to your support query and this will be resolved as soon as possible. Please reply to our email should you need any further assistance. Many thanks, Nathan - ClearFibre Support.

Valutata 5 stelle su 5

Very pleased!!!

Very efficient, and JJ the engineer/technician was very professional, friendly, and meticulous in his approach. Been so impressed with everything so far. Job well done!!!

17 maggio 2024

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