Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
L'azienda ha risposto
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più
We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più
L'azienda ha risposto
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Northstar, M4 1LN, Manchester, Regno Unito
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Connection issues, slow internet, not stable, I reported the issue several times and it is still bad. Internet can just shut down for like 10 seconds, so all your games and applications that use internet will disconnect. They sent me new router to replace my old one, it was worse then my old one.

Risposta di ClearFibre
Never heard of clearfibre until six months ago. Since then the customer service has been excellent. Kept us fully updated when we did have an issue which was resolved quickly as promised. Thank you. Highly recommend them.
3 weeks into nearly unusable internet including speeds 50x lower than advertised. Tech support 'applying fixes' despite nothing improving constantly. Poor communication often days without response. You know it's a matter of company resources when you've had business fibre infrastructure failures that are fixed within 24 hours but this is in it's 4th week now and they still haven't diagnosed the issue. Avoid and use a more well established provider.

Risposta di ClearFibre
Had router up and running in minutes,excellent speed on Speedtest,
Delighted
ClearFibre was so helpful when I had a problem, would highly recommend them.
Replaced from BT and regret this decision. Got offers as they are installing in new builds (Redrow) in Basildon and my god, the connection is temperamental and my Arlo cameras does not connect to their router. Now need to pay monthly for static ip to test if this works. The range is not good. Feel like a Guinea pig taking this offer.

Risposta di ClearFibre
Excellent fast efficient service; minor issue quickly rectified. Importantly BB and router is as expected - reliable n fast.
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, during working hours. Unfortunately they supply the property I’m in, and I’ve got no option to change supplier, otherwise I would have done. The supplied router was also faulty and kept going into a reboot loop so I’ve had to use my own. I’ve now resorted to a backup 5G broadband supplier for when things do go down. Hopeless company.

Risposta di ClearFibre
Fast helpful service, resolved my issue with the upmost care - thank you!
Horrible service. Internet been spotty since they first installed with sporadic drops, in the last 2 weeks it’s mostly out, they’ve sent me 3 routers and still haven’t fixed the issue. Customer service closes at 5pm after I get home from work. I’m very frustrated and changing providers.

Risposta di ClearFibre
Lost connection every few hours for a couple of minutes

Risposta di ClearFibre
Very efficient, and JJ the engineer/technician was very professional, friendly, and meticulous in his approach. Been so impressed with everything so far. Job well done!!!
Kevin was very efficient and helpful!
He made the process soo easy and also tidied up once work was complete. Over good service!
The internet is very fast given we subscribed for the lowest one
Kevan is the engineer who has installed our WiFi.He was good and very patient with us.We are happy with the work.Thank you
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