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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più

Valutata 1 stelle su 5

We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più

Valutata 2 stelle su 5

So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi Internet
  2. anche in
  3. Servizio di telefonia e internet

Scritti dall'azienda

ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

335 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,6

Tutte le recensioni

(335)

25 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Use them !!!!

It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting fast and stable with minimal latency. Also I moved into a flat and as promised on the morning of the day i moved in I had fully signal. One week in and it is great. 100% recommend these guys so far!

3 ottobre 2024
Valutata 3 stelle su 5

Too inconsistent

I signed up a year ago giving a new name a chance in my area, 1000/1000.

Getting setup there was lack of comms, no clear date of install or service per early reviews, once contacted them things moved, but you shouldn't need to do this as a new customer.

Once connected, first few months everything was pretty good, no interruptions so no complaints really.

Every few months since I'd have a random few hours where the connections dead/gone. I'd be troubleshooting, reboot router, plug cables back in, spending hour or two of my own time - only to be told next day there was an outage or system maintenance.

First time I thought okay, I gave feedback they should have a status page or email if customers are affected, so we are not left in dark and unclear.
Second time, no comms
Third time, no comms

Unfortunately comms is only good when you contact clear fibre, and nothing proactive is done.

In two years before I was with BT, I never had one interruption or outage, I only left as price went up a lot.

I referred people to clear fibre early on, they've had similar issues or outages, I've decided to leave them afyer one year. Shortest I've ever had an ISP and I've been through a fair few.

I'd say 3/5 represents them, and being in the bottom 5 ISPs by rating on trust pilot sadly sounds about right.

1 ottobre 2024
Non scritta su invito
Logo di ClearFibre

Risposta di ClearFibre

Hi Munaaf, I am very sorry to hear of the service outages you have faced whilst using our network. We will very much take your feedback on board and use it to improve as we really do wish to improve our customer journey and overall service experience. I can see that you have requested cancellation, but if there is anything we can do to persuade you to stick with us, please do drop me an email over to help@clearfibre.uk FAO Emma.

Valutata 1 stelle su 5

wifi disappears all the time

wifi disappears all the time. It's unstable

28 settembre 2024
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Risposta di ClearFibre

Hi Xinyu, sorry to see you are having problems with your connection. Have you reported this to our Support team? We will most definitely be able to resolve this for you if you drop us an email over to help@clearfibre.uk. Many thanks, Emma - ClearFibre Support

Valutata 3 stelle su 5

Average

Initial router didn’t work but WhatsApp chat service good and promptly sent replacement. Internet itself is average & struggles when multiple people work from home on calls

4 settembre 2024
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Risposta di ClearFibre

Hi Emma, thank you for your feedback and sorry to hear you had trouble with your router. Please do make sure you are connecting to the 5Ghz WiFi network of your new router - it will broadcast two options, you want the one ending 5G to enjoy the best speeds and stability. Hopefully this improves your connection experience but if not, please do reach out to our Support team as before who are happy to help. -Emma, ClearFibre Customer Support

Valutata 1 stelle su 5

The service very slow.

The service very slow.

6 settembre 2024
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Risposta di ClearFibre

Hello Sreynik, sorry to hear you are having a problem with the speed of your connection. I can see that we shipped you out a new router yesterday so this should arrive within the next couple of days. Once you receive your new router, please ensure you are connecting to the WiFi networking ending 5Ghz or 5G to receive the fastest speeds. If you still have a problem following installation of the new router, please do give our Support team a call on 0330 229 1838 as we will be able to solve this for you. I hope once your new router is installed and your speed issue is resolved, you may consider updating your review. Many thanks, Emma - ClearFibre Customer Support

Valutata 5 stelle su 5

PROFESSIONAL EFFICIENCY

The operative who worked on the installation was very efficiently proficient, clean and speedy and Emma was brilliant the following day when I couldn't get some of my programmes. She was patient and so professional to me, an old lady!!!

4 settembre 2024
Valutata 1 stelle su 5

Three of us live in a house and only…

Three of us live in a house and only one of us has access to this wifi

24 agosto 2024
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Risposta di ClearFibre

Hi Yilixiati, we have replied to your message this morning. Only one account is needed per property so all users in the house can use the SSID and Wireless Key to connect. You do not need to make an account for each user. Many thanks, Nathan - ClearFibre Support

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