Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
L'azienda ha risposto
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più
We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più
L'azienda ha risposto
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Northstar, M4 1LN, Manchester, Regno Unito
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Very fast internet speed. Quick set up. Reachable via WhatsApp chat and very quick response.
There was issue with the router - very quickly resolved.
Excellent service
No problems. Quick, effective and hassle free. Thank you
It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting fast and stable with minimal latency. Also I moved into a flat and as promised on the morning of the day i moved in I had fully signal. One week in and it is great. 100% recommend these guys so far!
I signed up a year ago giving a new name a chance in my area, 1000/1000.
Getting setup there was lack of comms, no clear date of install or service per early reviews, once contacted them things moved, but you shouldn't need to do this as a new customer.
Once connected, first few months everything was pretty good, no interruptions so no complaints really.
Every few months since I'd have a random few hours where the connections dead/gone. I'd be troubleshooting, reboot router, plug cables back in, spending hour or two of my own time - only to be told next day there was an outage or system maintenance.
First time I thought okay, I gave feedback they should have a status page or email if customers are affected, so we are not left in dark and unclear.
Second time, no comms
Third time, no comms
Unfortunately comms is only good when you contact clear fibre, and nothing proactive is done.
In two years before I was with BT, I never had one interruption or outage, I only left as price went up a lot.
I referred people to clear fibre early on, they've had similar issues or outages, I've decided to leave them afyer one year. Shortest I've ever had an ISP and I've been through a fair few.
I'd say 3/5 represents them, and being in the bottom 5 ISPs by rating on trust pilot sadly sounds about right.

Risposta di ClearFibre

Risposta di ClearFibre
Fastest setup with no fees, most reasonable prices in the area. Excellent broadband, customer service live chat.
Initial router didn’t work but WhatsApp chat service good and promptly sent replacement. Internet itself is average & struggles when multiple people work from home on calls

Risposta di ClearFibre
Clearfibre was up and running when I moved into my apartment last week. The 4th. September.
The operative who worked on the installation was very efficiently proficient, clean and speedy and Emma was brilliant the following day when I couldn't get some of my programmes. She was patient and so professional to me, an old lady!!!
There was no installation fee.
Kev the fitter was very nice and friendly and completed job in a very quick fashion. Extremely efficient.
For the price the speed is excellent.
Three of us live in a house and only one of us has access to this wifi

Risposta di ClearFibre
The engineer arrived within an hour and rectified the issue.
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