Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più
We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informazioni di contatto
Northstar, M4 1LN, Manchester, Regno Unito
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
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335 recensioni
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Cancelled without warning or reason
They announced, halfway through my one-year contract (and one-year rental), that they’re cutting off service to my entire building. No reason specified except that they have the right to do so somewhere in their terms of conditions. This has left me scrambling to find a new fibre provider, at extortionate prices given I can’t commit to a full year, and means I’ve had a hole drilled in my wall for just six months of service. It’s truly awful customer service. I’ll never use them again for sure.
They have not given me "two months free service" as claimed in the reply. This is a lie. It is only one month. This will not make up for the additional costs I will incur moving to a new plan.
14 luglio 2025
Non scritta su invito
Risposta di ClearFibre
Hello Jared, we are sorry that we have had to terminate our services to your building and the inconvenience this causes you. We do recognise that there is never a good time to decommision a site as it will always impact our connected customers in some way. We hope that the 2 month free service period gives you enough time to locate a new supplier, perhaps one that you can transfer services over to your new address once your tenancy is up. Apologies again for the disruption. Emma - ClearFibre Support
Easy to register and set up !
5 luglio 2025
Good friendly staff and so far a…
Good friendly staff and so far a reliable service from the broadband.
3 luglio 2025
Our connection is the worst I have ever…
Our connection is the worst I have ever had. Drops out every 15 mins. I tried to contact you many times with no success.
18 giugno 2025
Risposta di ClearFibre
Hello Glen, sorry to hear you are facing issues with your connection. You will be able to get through to a member of the team by calling 0330 229 1838 or if you send an email to help@clearfibre.uk FAO Emma, I will keep an eye out for this and pick up on the fault for you. We can most definitely help so please get in touch at your earliest convenience.
very inconsistent, and bad customer service.
The service is highly inconsistent, customer support is poor, and they fail to schedule engineers when the connection goes down.
20 giugno 2025
Non scritta su invito
Risposta di ClearFibre
Hello Nishikant, I am sorry that you have been facing issues with your connection. We do schedule engineers to attend if required, but I appreciate in your case it was difficult for you to be available at home to accommodate the dates and times we were available to attend. I understand that given you have been facing issues for some time, you are looking to seek a new provider and by way of apology, we have issued a goodwill gesture refund. If you require anything else from us, please do reach out to our Support team. Many thanks, Emma - ClearFibre Customer Support
the issue was sorted really quickly.
4 giugno 2025
The only thing clear about this product…Clear rubbish fibre connection.
The only thing clear bout this product is it's not tried and tested. My experience has been pants thus far and it was only installed two days ago on the installation day, I had to call support twice as the broadband was not up to speed. They did. wifi speed check... I said the broadband is not up to speed so clearly the wifi will have issues or a blockage. I wouldn't buy nout from them...
7 giugno 2025
Non scritta su invito
Risposta di ClearFibre
Hi Alice, thanks for taking the time to leave us a review. I am sorry to hear you have been having problems with your service following installation, please could you drop me over an email to help@clearfibre.uk FAO Emma so I can review the interactions you have had with the Support team and ensure any outstanding issues are resolved swiftly for you. Look forward to hearing from you soon - Emma, ClearFibre Support
Great experience so far
Great experience so far. The installation process was smooth and easy. The installer did a great job and made sure everything was working as expected before he left. So far our connection is performing well and at the speeds we were expecting.
28 maggio 2025
kevin from clearfibre
had kevin came round to fit our new router, i was working at the time but he was super speedy, friendly and kept it relatively quiet, he was great !
19 maggio 2025
Non scritta su invito
Loses connections multiple times a day…
Loses connections multiple times a day for 9 months now. I am paying 40£ a month and I can’t believe the level of service I get.
19 maggio 2025
Non scritta su invito
Risposta di ClearFibre
Hi Stephen, sorry to hear you are having problems with your connection. We will be more than happy to investigate and resolve this so if you haven't done so already, please report this to our Support team who can assist further. https://clearfibre.uk/contact. Many thanks, Nathan - ClearFibre Support
It is working as expected
It is working as expected, but getting disconnected in between.
12 maggio 2025
Risposta di ClearFibre
Hi Rajanikant, thank you for leaving us a review. Please reach out to our support team and we would be happy to resolve your disconnections. Many thanks, Nathan - ClearFibre Support
Excellent customer service and…
Excellent customer service and resolution of challenge.
8 maggio 2025
Great Work.
15 aprile 2025
A seamless process from one provider to…
A seamless process from one provider to Clearfibre. Sometimes it is better to just take the plunge. We have gone from 67mps to just over 500 for half the cost. If you have a bigger place try MESH repeaters instead of hard wire. The supplied modem has a very good reach anyway . Enjoy!
10 aprile 2025
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