Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più
We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informazioni di contatto
Northstar, M4 1LN, Manchester, Regno Unito
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Nella media
335 recensioni
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Support do not answer
Support do not answer, not via WhatsApp, call or email. I just need a new hub its not a complicated ticket.
3 dicembre 2025
Internet disruptions during the day
Internet disruptions during the day, reliability issue.
2 febbraio 2026
Little bit late
14 gennaio 2026
only 1/2 speed of what i purchased
i have purchased 1gb pack, however, 500mb is the top speed i have ever got, i have informed this issue to the support team a couple of times, but no response.
28 agosto 2025
Risposta di ClearFibre
Hi Kevin, thank you for taking the time to leave us a review. The 1Gbps speeds are only available over a hard wired connection and not WiFi. If you are struggling to achieve higher than 500Mbps over a wired connection, please drop me an email over to help@clearfibre.uk FAO Emma and I will take a look into this for you.
disconnect every 5 mins consistently
I've been using ClearFibre since 19-08-25, it has been consistently disconnecting, contacted support but so far nothing, very unreliable
28 agosto 2025
Risposta di ClearFibre
Hi there, sorry to hear you are facing disconnections. I can most definitely resolve this for you, please can you drop me an email over to help@clearfibre.uk FAO Emma and I will pick this up. Please include your full name and address within the email. Many thanks, Emma - ClearFibre Support
I can use internet now.
ClearFibre-san
Thank you for your quick response.
I can use wifi from last week end.
Kind regards
31 agosto 2025
Risposta di ClearFibre
Hello Akira, I just wanted to follow up to ensure you have received the new router and your connection is working well now? If you are facing issues still, please drop me an email over to help@clearfibre.uk so I can assist further. If you are satisfied that the fault is now resolved, it would be great if you could update your review to reflect this. Many thanks, Emma - ClearFibre Support
Great service, but you pay for it!
The team were swift to contact me and arrange the installation date and Jason James who came to install the service was both lovely and competent and installed everything very quickly with minimal disruption to my day. My reason for not giving 5* is that I believe the service itself to be extortionate given that they have a monopoly on the high speed service in our building!
22 agosto 2025
Professional and quick
13 agosto 2025
All good straight forward setting up.
15 agosto 2025
“I am very satisfied with the service
“I am very satisfied with the service. The team was professional, friendly, and always ready to help. Everything was handled smoothly and efficiently, which made the whole experience stress-free. I truly appreciate the support and highly recommend their service.”
8 agosto 2025
Risposta di ClearFibre
Hi Claudio, sorry to hear you are facing problems with your connection. Have you reported this to our Support team? We can definitely help to get this sorted for you, please do reach out to us on 0330 229 1838 or email help@clearfibre.uk. We look forward to hearing from you soon. Emma - ClearFibre Support
Quick and efficient
29 luglio 2025
Brilliant when it worked, poor when it didn’t
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period woeful, not proactive at all, had to continually chase for updates, which soon descended into copy and paste platitudes with little useful information. Organisation has now pulled all service from my building, leaving those who stayed with them in the lurch. Absolute farrago, couldn’t recommend.
16 maggio 2025
Non scritta su invito
Risposta di ClearFibre
Hi,
We’re very sorry to hear about your experience.
While we worked with our suppliers to try to restore service as quickly as possible, we clearly didn’t meet your expectations for communication during that time. For that, we apologise, we understand that regular, clear updates are important, and we regret that you felt you had to chase us for information.
We do appreciate your feedback and will be reviewing how we handle such complex situations in the future.
Terrible Customer Service
I did everything as indicated and the internet doesn’t work. I called customer service and they told me they would call me back. Over 5 days have gone by and no one has called.
Terrible service.
7 luglio 2025
Risposta di ClearFibre
Hello Orlando, I am sorry to hear you are having problems with your connection. Please can you drop an email over to help@clearfibre.uk FAO Emma and I will pick this up for you ASAP. Many thanks, Emma - ClearFibre Support
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