Booked end of tenancy cleaning plus carpet cleaning. Elin done such a good work, the house was never this clean before. He was very responsive via messages and updated me about finish time. He didn't... Leggi di più
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This company is an ABSOLUTE SCAM! Paid £200 for an end of tenancy clean and upon our checkout report was told the clean was done to a terrible standard and we would be charged again for another clean... Leggi di più
I found them online and although their trustpilot average point looks great the number of bad reviews worried me. Then i noticed these "bad reviews" were outdated. They quoted 50% cheaper than other c... Leggi di più
L'azienda ha risposto
Flawless from start to finish! A team of two cleaners arrived promptly and did everything according to their checklist which is quite comprehensive. Didn't mind to stay a bit longer just to ensure... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di pulizie
- Servizio di pulizia tappeti
- Servizio di pulizia tende e fodere
- Servizi di pulizia per la casa
- Servizio di pulizia di fodere e rivestimenti
Informazioni su CITI CLEAN
Scritti dall'azienda
We are Citi Clean, Professional End of Tenancy Cleaning Company operating in London since 2011. We are the only End of Tenancy Cleaning Company in London offering you 7 Days Guarantee! All our cleaners are fully trained, vetted and experienced and will do their best to get your property back to its former glory. We are well established and reputable end of tenancy cleaning company operating in London for more than a decade. We at Citi Clean are well aware of the requirements for inventory checks and our extensive end of tenancy cleaning checklist reflects the cleanliness standards required by major London letting agents. We are proud members of Federation of Master Cleaners, Domestic Cleaning Alliance, Bark.com, and have completed Professional Carpet Cleaning Course with NCCA.
Below are some of the reasons why you should choose us:
• NO VAT, NO Parking fees, NO Charges for Cleaning Materials and Equipment
• Fixed Fees NO hidden charges
• Highly Experienced and Trained Cleaning Teams
• Our Cleaning is Not Limited in Time
• Same Day Service Available
• We Clean the Oven as part of Our End of Tenancy Cleaning
• 7 Days GuaranteeInformazioni di contatto
2 Woodberry grove, North Finchley, N12 0DR, London, Regno Unito
- 020 3488 1686
- office@cleansimply.co.uk
- cleansimply.co.uk
The place is spotless
The place is spotless. I would appreciate to receive receipt upon payment but the ladies have really done an outstanding job to make sure the place is clean.
25 ottobre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Wilme
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Happy Customer
Really happy with the service I received. All the way from booking to completion of cleaning. Reni left the house spotless!
Would definitely recommend.
23 ottobre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Kaisa
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Excellent service!
13 ottobre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Paul
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
I used Citi Clean for my move out flat…
I used Citi Clean for my move out flat cleaning and the level of service I received was outstanding. They were on time early in the morning, and picked up the keys from the agency so, I didn't have to be at the property very early in the morning. In particular, their employee George, did an amazing job. He was very meticulous, with attention to detail and he managed to to clean some very difficult stains (e.g. in the carpet and inside the oven) which we had tried unsuccessfully several times to clean them. The most important, George did all this with almost no guidance from me as to what he needed to pay attention to. Citi Clean, highly recommended, and in particular, George.
6 ottobre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Konstantinos
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Great service
Great service! Very efficient and professional. Best company I have hired (hired multiple before which cannot compare). Will recommend and use again!
6 ottobre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Daniel
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Really good experience whilst I booked…
Really good experience whilst I booked an end of tenancy cleaning. The price was really good and much more economic compared to the other companies
3 ottobre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear,
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Very good and efficient service
Very good and efficient service. Please do not be deterred by the prior negative reviews, my end of tenancy clean was done to a professional standard and excellent value for money. Would definitely recommend.
26 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Andrew
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Absolutely excellent service
I got an end-of tenancy service and it was absolutely excellent - prompt, fast, the apartment is spotless after 4.5 hours. Will definitely use this service again - thanks Ivanka!!
21 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Gillian
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Excellent cleaning and really lovely…
Excellent cleaning and really lovely staff. Defiantly will be using this company again
18 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Maddie
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Risposta di CITI CLEAN
Dear Reema
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
great end of tenancy clean
met all expectations of end of tenancy clean would recommend
17 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Rosie
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
End of tenancy clean
Efficient and really precise with the timings. Nothing to say, the flat was perfectly cleaned!
17 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Francesco
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
On time and a good job done
12 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Chris
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Ilan did an amazing job for the end of…
Ilan did an amazing job for the end of tenancy cleaning in our flat! He was very thorough with everything. Also, we booked it two days before and they were very helpful in giving an accurate quote with a detailed list of what the service would involve. Would definitely recommend!
11 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Katerina
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Efficient and good clean
Efficient and good clean. Good end of tenancy clean.
9 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Dan
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Would you ever book a company that…
Would you ever book a company that blocks your telephone numbers? Following to the horrible service provided and the literal destruction of the whole house carpet, I have left a bad review, I have tried numerous time to contact the company as suggested. They have blocked my two mobile phone numbers!! Can you even imagine how unprofessional this is ? I then sent numerous amount of emails but never got an answer, it has been almost a week!! Do we need to go to court to sort this out citi clean ?
3 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Anne-Sophie
I am sorry to hear that you were not happy with the cleaning experience you had with us. I have now had a chance to investigate your experience and the review you have left us on trustpilot. You booked and end of tenancy cleaning with carpet shampoo. The feedback I received from our team: This flat was not prepared for an end of tenancy cleaning. The move out had not actually occurred such that the flat was over loaded with your personal belongings, making it difficult for our team to clean. The beds, sofas and furniture were loaded with items making them extremely heavy to move for cleaning. We have photos sent from our team to prove that the property was full of personal belongings. The flat was loaded with suitcases and boxes making it almost impossible for the staff to clean. A team of 2 members were deployed for this job however we are not movers and our team is not responsible for moving your personal belongings. I understand that some areas of the flat were not cleaned thoroughly and the staff had fed back due to having to move around loaded heavy furniture as the flat was not empty they had overstayed as it is. It is very difficult for cleaning staff to clean a flat which is overloaded with suitcases, furniture, personal belongings, boxes, animals that will be removed and hence not a part of the actual clean. All our carpet cleaning technicians are fully trained with NCCA (National Carpet Cleaners Association) and have extensive knowledge and expertise of cleaning carpets. However, as mentioned above if you haven’t moved out the property and you continue to walk with your shoes on the carpet after its being cleaned this may result in building up dirt. Further it’s difficult to communicate with you since you are using abusive language and F words. Please call our team and I’m sure we can find a solution to rectify any outstanding issues.
Absolutely dreadful - avoid
I cannot begin to emphasise how disappointed I am with this company. We had used them previously without issue on another property and employed them to undertake a clean of a flat where the vacating tenant had cleaned and tidied but not thoroughly. As we were unable to attend it was unsupervised and paid for in advance. The booking process was exemplary. I had asked for some specific items to be cleaned such as light fittings and dado rails and suggested the hob was left as it was to be replaced. When I attended the property, it was clear that most areas had not been touched and NONE of the areas requested showed any sign of having been cleaned. The cleaning was booked to include interior windows which were filthy and had not been touched. This meant I had to arrange another clean quickly following the new tenants moving in at greater expense and stress. I reported my disappointment to the company who were not interested in the slightest. I am not minded usually to provide negative feedback, but the fact that I paid in good faith up front and that the company would not acknowledge that the work was unsatisfactory despite photographic evidence. I would advise anyone to avoid at all cost.
3 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Daniel
We are sorry to hear that you were not satisfied with the cleaning service provided. We have offered a free re-clean service but you have declined. Please call our office as we are sure that we can reach an agreement that can satisfy both parties.
Very happy with the cleaning service
Very happy with the cleaning service - easy to arrange, thorough and timely.
2 settembre 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Kim
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
Spotless cleaning!
Absolutely reliable! Spotless cleaning. Cannot recommend this service enough.
3 agosto 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Elizabeth
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
I have received such a prompt and…
I have received such a prompt and efficient customer service from their team, as well as a great cleaning. Cleaners arrived on time and completed the job within the advised time. Nothing to complain about. I certainly recommend their service.
9 maggio 2019
Non scritta su invito
Risposta di CITI CLEAN
Dear Christina
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist.
Kind Regards,
Citi Clean
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