Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Booked end of tenancy cleaning plus carpet cleaning. Elin done such a good work, the house was never this clean before. He was very responsive via messages and updated me about finish time. He didn't... Leggi di più

Valutata 1 stelle su 5

This company is an ABSOLUTE SCAM! Paid £200 for an end of tenancy clean and upon our checkout report was told the clean was done to a terrible standard and we would be charged again for another clean... Leggi di più

Valutata 5 stelle su 5

I found them online and although their trustpilot average point looks great the number of bad reviews worried me. Then i noticed these "bad reviews" were outdated. They quoted 50% cheaper than other c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Flawless from start to finish! A team of two cleaners arrived promptly and did everything according to their checklist which is quite comprehensive. Didn't mind to stay a bit longer just to ensure... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di pulizie
  2. Servizio di pulizia tappeti
  3. Servizio di pulizia tende e fodere
  4. Servizi di pulizia per la casa
  5. Servizio di pulizia di fodere e rivestimenti

Informazioni su CITI CLEAN

Scritti dall'azienda

We are Citi Clean, Professional End of Tenancy Cleaning Company operating in London since 2011. We are the only End of Tenancy Cleaning Company in London offering you 7 Days Guarantee! All our cleaners are fully trained, vetted and experienced and will do their best to get your property back to its former glory. We are well established and reputable end of tenancy cleaning company operating in London for more than a decade. We at Citi Clean are well aware of the requirements for inventory checks and our extensive end of tenancy cleaning checklist reflects the cleanliness standards required by major London letting agents. We are proud members of Federation of Master Cleaners, Domestic Cleaning Alliance, Bark.com, and have completed Professional Carpet Cleaning Course with NCCA. Below are some of the reasons why you should choose us: • NO VAT, NO Parking fees, NO Charges for Cleaning Materials and Equipment • Fixed Fees NO hidden charges • Highly Experienced and Trained Cleaning Teams • Our Cleaning is Not Limited in Time • Same Day Service Available • We Clean the Oven as part of Our End of Tenancy Cleaning • 7 Days Guarantee

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

200 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The cleaners were so lovely and done a fantastic job!

The cleaners were so lovely, respectful and friendly to work with!
They cleaned everything too to bottom and nothing was broken! Fantastic service and would definitely recommend 🔥
5* and more!!

20 febbraio 2021
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Risposta di CITI CLEAN

Dear Joanna

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Best carpet in cleaner 100%!

12 febbraio 2021
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Risposta di CITI CLEAN

Dear Andy

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Great service!

Easy to book, on time service. Great thorough clean of the flat. Couldn't be happier!

10 febbraio 2021
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Risposta di CITI CLEAN

Dear Timothy

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Highly Recommend!

Elin did a fantastic job cleaning my flat before moving out. Very thorough and efficient. I could not be happier! I will definitely use Elin again whenever I need a cleaning service!

3 febbraio 2021
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Risposta di CITI CLEAN

Dear Zach

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Thorough and professional job and at a…

Thorough and professional job and at a great price

30 gennaio 2021
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Risposta di CITI CLEAN

Dear Michael

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

A+ Cleaning service

A+ Cleaning service. Elin was very professional and friendly. The flat was cleaned in a timely manner and looks amazing. I will definitely be using this company again. They make the stress of moving a lot easier. Thankyou

28 gennaio 2021
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Risposta di CITI CLEAN

Dear Gemma

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Good value for money

Good value for money - cleaners were punctual and house is now in great condition.

27 gennaio 2021
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Dear Hugo

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 4 stelle su 5

Good value

Cleaner was punctual, courteous and reasonably priced.
Clean itself was solid. Surfaces, oven, fridge etc all in good condition.

5 gennaio 2021
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Risposta di CITI CLEAN

Dear Matt

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Excellent end of tenancy cleaning job

Elin arrived exactly on time and did such an excellent, thorough end of tenancy clean, I can't fault it at all. Really friendly and respectful, especially during the pandemic. Thank you so much - highly recommend.

19 dicembre 2020
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Risposta di CITI CLEAN

Dear Suzie

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Great clean

I booked an end of tenancy clean with Citi Clean. The two cleaners George and Georgana were on time, friendly, professional, and got the job done! I was very happy with their work and the service provided, both throughout the booking process and on the day.

17 dicembre 2020
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Risposta di CITI CLEAN

Dear Ciara

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Flawless from start to finish!

Flawless from start to finish!

A team of two cleaners arrived promptly and did everything according to their checklist which is quite comprehensive. Didn't mind to stay a bit longer just to ensure the job is done correctly. Booking the service was smooth and the prices are very competitive too. Would definitely recommend

7 dicembre 2020
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Risposta di CITI CLEAN

Dear Alan

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 1 stelle su 5

Rubbish End of Tenancy Clean

Just had an end of Tenancy clean. Arrived on time but spoke no English so couldn't leave any instructions or explain anything.

Cleaning was poor and when I pointed out what needed redoing I got lots of attitude and tutting. One actually stomped past me to put her cleaning stuff in her bag. Then just stood there waiting to collect the cash. Down right rude in my opinion

Also had the carpets done and I can't prove it but doesn't look like any actually cleaning fluid was used. So its wet but not clean.

Recommend that you stay clear of this company.

4 dicembre 2020
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Risposta di CITI CLEAN

Dear Tas

We are sorry to hear that you are not satisfied with our services. We did offer you a re-clean on the following day but you have declined. We also wanted to see photos of missed areas or explanation of what exactly has been missed but you didn't provide this information. The carpets were professionally steam cleaned using carpet cleaning materials and equipment from Prochem and we did sent you a photo of the carpet cleaning equipment. Please kindly get back to us and let us know if we can help you any further. Thanks

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

George was fantastic

George performed our end of tenancy clean. He was punctual and stayed for a long time to get the clean just right. He did an excellent and thorough job, including cleaning the carpet. Cannot recommend enough

2 dicembre 2020
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Risposta di CITI CLEAN

Dear Louise

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Great service

Great service! The cleaning team turned promptly and made my lovely place smell fresh and look clean again. Happy customer!

29 ottobre 2020
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Risposta di CITI CLEAN

Dear Gala

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards, Citi Clean

Valutata 5 stelle su 5

Perfect 👌 end of tenancy cleaning by Ilan

Ilan did my end of tenancy cleaning on behalf of Citi Clean and I couldn’t be more pleased with the end result! Arrived sharply on time, it was friendly and did a terrific job. The flat was impeccable after his deep cleaning and I wouldn’t definitely recommend him and this company for their services. Thank you :-)

23 ottobre 2020
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Risposta di CITI CLEAN

Dear Tania

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Great company!!

Can’t even express how grateful I am with the service provided. The cleaners from Citi Clean did a fantastic job. Moving out can be really stressful if you’re doing it on your own. The cleaning team arrived promptly and left the place absolutely spotless. Customer support was great, too. I'm happy I booked a company, as I can’t imagine doing it myself. Keep it up guys your work is truly appreciated!!

28 settembre 2020
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Risposta di CITI CLEAN

Dear Naomi

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Professional and value for money

Professional and value for money. Very nice cleaner who did an excellent job on our end of tenancy clean. No hidden charges, cleaned the oven as well which was included! Clear list of what is covered on the website by the end of tenancy clean and she did absolutely everything on the list. Easy to contact the company. Easy to book. Would use again! Thank you!

12 settembre 2020
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Risposta di CITI CLEAN

Dear Charlotte

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 5 stelle su 5

Great value, great quality

Arrived on time, very polite and hardworking cleaner who did an excellent job at a very good price. I am most pleased to recommend the service.

9 settembre 2020
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Risposta di CITI CLEAN

Dear David

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.

Kind Regards,
Citi Clean

Valutata 1 stelle su 5

Critical

Critical: Professionalism, Quality, Responsiveness, Value
DO NOT HIRE.They are not a professional company and the 72hour guarantee is false. A lady turned up to clean, with a shopping trolley, minimal cleaning equipment, after half an hour another turned up with no equipment. They acted like they did not speak English and pretended not to understand me when i told them that it was not clean. They were smoking in the property and set off the smoke alarm , luckily i was there . They then denied smoking. Oven was not cleaned as per the pictures on the site, they refused to clean it so i had to. Top shelves of everything ie kitchen cupboards, wardrobes not wiped, food, dust was still on them. Fridge smelt after they cleaned it. Pictures are falsified , they do not clean to this standard. They did not wipe the bathroom tiles or mop the floors , i had to point this out to them. Paid up just to get rid of them as they were aggressive. Sent numerous texts and tried calling the company so many times. No reply. Citi clean asks for cash and does not give you an invoice even when you ask for one. The owner will reply that they cannot find my details which is a complete lie. DO NOT HIRE THEM, you will not get your deposit back. Seems cheap but is a waste of money.
Service: Moving clean

3 settembre 2020
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Risposta di CITI CLEAN

Dear Nisha

We are sorry to hear that you were not satisfied with our services. We checked our system and we haven't received any email with complaint from you. We only have received an email requesting a receipt which was sent as on our system the booking was made by different name of Pratima Tiwari. Further, the cleaning was carried out on the 13th of August and you have written your complaint on Trust Pilot on the 3rd of September. This makes it 3 weeks after we finished with the clean. We are doing our best to be flexible and offer guarantee over our 72h period but 3 weeks guarantee is not something that we can provide.

Please also note that we receive the payment for the job on completion and on satisfaction. We have investigated and spoken to the team who attended and they confirmed that you have checked the job extensively to ensure it's all ok. Please get back to us so that we can help you further.

Kind Regards
Citi Clean

Valutata 5 stelle su 5

George did a fantastic job cleaning our…

George did a fantastic job cleaning our flat at the end of the tenancy. The kitchen and bathroom was sparkling clean when he was finished and we were very impressed.

3 settembre 2020
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Dear Bryn

Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist. Enjoy the rest of your day

Kind Regards,
Citi Clean

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