Booked with classic cottages twice now and definitely will again! Lots of choice of stunning properties on their website and lots to cater for different budgets. The information both on the website an... Leggi di più
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First time I’ve booked through Classic Cottages and was very impressed. Rang them regarding the ferry crossing and they advised how/when the discount was applied. Also emailed to check about the pr... Leggi di più
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My complaint is not with the Somerset cottage, which I left a 4 star review for, but with Classic Cottages who despite claiming to publish all reviews, good or bad, have not published it. I critici... Leggi di più
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Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.
Informazioni di contatto
Leslie House, TR13 8NA, Helston, Regno Unito
- +441326555555
- enquiries@classic.co.uk
- classic.co.uk
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Ha risposto al 100% delle recensioni negative ricevute
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Selective about what reviews they publish
Stayed at a property through Classic Cottages, which was chosen on the strength of reviews on their website, and their claim that they publish all guest reviews, good or bad. The stay was generally pleasant, but there were a few negative points, which I was surprised weren't mentioned in the reviews, or were glossed over.
After our stay, I wrote a detailed review, mostly positive, but providing more detail around the negative points that might put some people off. I'm certain that I didn't breach any of their guidelines (it wasn't rude, inaccurate, or anonymous). However two months after I submitted the review, they have yet to publish it. I can't be certain that it's because of the critical content in it, but that is my strong suspicion.
Sadly this means that I will be a lot less trusting of their property reviews in the future, and less inclined to book through them.

Risposta di Classic Cottages
As always with Classic Cottages
As always with Classic Cottages, you get a great, personable service where you talk with real people and get informed and useful answers.
We really can't fault them- this is our 19th stay with them, spread over 12 different properties in 12 years. We've never had anything less than fantastic holidays in superb accommodation.
We really cannot recommend them highly enough -from the easy to use website, through the booking process, and the information ahead of (and during your) actual stay - the team at Classic Cottages are just superb.
We heartily recommend them.

Risposta di Classic Cottages
Exceptional Service and Beautiful Cottages
Classic Cottages deliver an outstanding holiday experience from start to finish. Their service is exceptional, efficient, friendly, and always responsive. Every detail of the booking process was handled smoothly, making the entire experience stress-free.
The cottages themselves are delightful: beautifully maintained, thoughtfully furnished, and set in stunning locations. It’s clear that Classic Cottages take great pride in the properties they represent and the experience they provide to guests.
We’ve been thoroughly impressed and wouldn’t hesitate to book with them again. Highly recommended.

Risposta di Classic Cottages
Look no further!
Have used this company to book 2 holidays now and both have been superb houses in great locations and true to their descriptions. Good value and great communications.

Risposta di Classic Cottages
Iva Cottage, 'Home-From-Home'
Iva Cottage is perfectly located in Fowey, a couple of minutes walk to the highest quality eateries, pubs, a perfect bakery and the beach.
This 'home-from-home' address has a contemporary bright interior with all the modern facilities you need away from home.
Looking forward to our next visit in 2026.

Risposta di Classic Cottages
Selective reviews
The chosen cottage was lovely, no complaints about it.
To get to the cottage very narrow single track hedge lined roads were used. I left a pleasant review stating thus information would have been helpful up front as any wide vehicles may be scratched by the overgrown brambles etc.
This was to help other guests but Classic Cottages chose not to publish my review, even though their website and app claims them publish all reviews regardless of feedback. I would take all reviews with a pinch of salt as obviously cherry picked to sound good.

Risposta di Classic Cottages
Fantastic Apartment
We had a wonderful stay in this lovely apartment. The location was absolutely perfect — everything you could possibly need was right on the doorstep, from shops and restaurants to easy access to local attractions. One of the real highlights was the balcony; the views were truly breathtaking. It was such a pleasure to simply sit outside, relax, and watch the world go by.
The apartment itself was well-equipped, clean, and thoughtfully designed. However, I did have to rate the comfort slightly lower due to the mattress on the double bed in the bunk bed room. I usually sleep well anywhere and have never had issues with back pain, but unfortunately, this mattress seemed to be in need of an upgrade. I found myself waking frequently during the night and starting the day with back discomfort. Addressing this would really help make this already fantastic apartment flawless.
Overall, we thoroughly enjoyed our stay and would happily return. With just a small improvement, this place would be perfect in every way.

Risposta di Classic Cottages
Excellent experience with Classic Cottages
My experience with Classic Cottages was great from the initial booking right through to my stay. The property was absolutely beautiful, clean and well equipped. There was a 24 hr number and a local housekeeper who answered my initial queries when I arrived. The beds were comfortable, and the overall care and customer experience was great. Would highly recommend.

Risposta di Classic Cottages
Great apartment in a great location.
Great apartment in a great location. Easy booking process. Excellent arrival/departure instructions. Ideal for couple, within easy walking distance of bars, restaurants, supermarkets, bus and rail services.

Risposta di Classic Cottages
Cobbles point holiday
Our first visit to cobbles point at Bigbury on sea ,wow what a great location and fabulous views couldn’t have asked for more perfect 👌 thank you Howard and Sandra martin

Risposta di Classic Cottages
We stayed in Hobbit Corner
We stayed in Hobbit Corner. Lovely cottage. Everything you could ask for. Really comfy. Beautifully styled with quality furnishings.
I think we were one of the first few guests staying. Thank you so much.

Risposta di Classic Cottages
The perfect cottage to relax and enjoy the peace and beauty of this location.
I stayed at Bridge Pool Cottage with a friend and we both loved it. It is a beautiful cottage with everything we needed. The cottage location is central, so it is very easy to explore Cornwall’s beautiful places, from coastal walks and hamlets to St. Michael’s Mount and it was always such a joy to return in the evening to the peace and beauty of the cottage. The wood burning fire added to the lovely cosiness and falling asleep at night to the sounds of owls calling was dreamy.
I really enjoyed my morning cup of tea in the wonderful conservatory, watching the beautiful birds, the serene countryside and the relaxing flowing river. I also enjoyed the beauty of watching the occasional early autumn leaf catching the light of the morning sun as it gently floated down to the river. It truly is a magical place.
The Camel Trail is close to the cottage which is suitable for walkers, cyclists and horse-riders. One morning we had a lovely leisurely stroll to the Snail’s Pace Cafe and I had the best full English vegetarian breakfast I had tasted, my friend also enjoyed a full English breakfast too. Walking on the trail in the evening we were delighted to see bats darting above our heads and later enjoyed looking up at the starry night sky free from the light pollution of the city.
Thank you to the owners Trevor and Kathryn, our stay at your cottage was one I will treasure, a wonderful treat for both of us. Had we had another week, we would have been very happy to spend the rest of our holiday relaxing and enjoying the cottage.

Risposta di Classic Cottages
Mount view Safari tent Ludgvan
Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares greatly about making his guests stay a 5 star experience

Risposta di Classic Cottages
Classic cottages recommended
First time using classic cottages will use again
They audit and check their properties from what we can see That makes an accurate and good stay You know what you read is what you get

Risposta di Classic Cottages
An excellent holiday at Rowes Cottage
We had an excellent holiday at Rowes Cottage near Mullion, Cornwall. It is a single storey cottage, very well fitted out and with excellent views over the fields to the sea in the distance. Booking via Classic Cottages was easy and efficient. We have stayed here several times and thoroughly recommend both Rowes Cottage and Classic Cottages!

Risposta di Classic Cottages
Just home from a great holiday in…
Just home from a great holiday in Ventnor (IOW).
Great apartment, well equipped and welcome pack on arrival. Fantastic sea views and the apartment was exactly as the photos show- looking forward to my next visit.

Risposta di Classic Cottages
Very Unclear
Tried to book a place. Received one email saying "we need to check some details". Received a second email saying "dont forget to book". Tried to use the link to book and was unable to book. Called and they said someone else booked on the exact dates. They claimed a third email was sent - it wasn't. Terrible and unclear service. We'd spent the bets part fo a month trying to find the perfect spot for us. Very unclear and disappointing process. I had my card ready to pay when booking. This seems absurd that you wouldn't just take my money when I tried to book. Weird.

Risposta di Classic Cottages
V poor customer service - bad comms blamed on customer (Updated see below)
Edit: I have upgraded this review. My unhappiness was really due to the initial customer service. While that did upset me I really appreciated the response to this review acknowledging things could have been done better...it's not about blame, it's about making it easier. So thank you
I reserved a holiday and was sent 2 emails both saying they would hold the reservation until Thursday 28th, came to pay and they had let someone else book it.
I called and was told it's exactly 24 hours (which wasn't mentioned anywhere on the 2 emails I got) and it's tough luck I should have read the policy (which there was no mention of or link to in the emails). Apparently as well it's not 24 hours, it's by the end of the working day and I should have realised that when they said 'we will hold until the 28th' this either means a certain time on the 28th or the end of the working day, whichever comes sooner.
I was disappointed by missing out on our trip. I was more disappointed by the customer service. If there was a time I needed to pay by it should have been with the date on the reminder emails, I shouldn't have to guess, I don't think it was unreasonable that 'We'll hold your dates until Thursday 18th' meant I assumed if I paid on the 18th that was OK. They could have acknowledging this might be an issue or confusing and perhaps they could consider rewording their reminders. But instead they said it was my fault for not reading the specific policy or assuming the date would finish at the end of working day (although clearly they take bookings/reservations/payments outside of the working day). I felt there was no understanding, no awareness that they might be able to improve what they do and just rudeness.
They may well be great if it goes to plan, but don't expect any empathy if there are issues.

Risposta di Classic Cottages
Great
The cottage had parking and was only 2 minute walk to the coast. They is pubs in walking distance. A short walk to town centre. Cottage was done to high standard. Had all the equipment you need for a relaxing stay. Not far to Dawlish.

Risposta di Classic Cottages
Wooda Holiday Park was excellent
Wooda Holiday Park was excellent. Warm friendly welcome, excellent facilities great location. The accommodation was modern clean comfortable well equipped just perfect. Found the accommodation on Classic Cottages who service and help arranging was easy, professional just perfect. Thank you.

Risposta di Classic Cottages
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