Classic Cottages Recensioni 648

TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Booked with classic cottages twice now and definitely will again! Lots of choice of stunning properties on their website and lots to cater for different budgets. The information both on the website an... Leggi di più

Valutata 5 stelle su 5

First time I’ve booked through Classic Cottages and was very impressed. Rang them regarding the ferry crossing and they advised how/when the discount was applied. Also emailed to check about the pr... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

My complaint is not with the Somerset cottage, which I left a 4 star review for, but with Classic Cottages who despite claiming to publish all reviews, good or bad, have not published it. I critici... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Cottage
  2. Casa vacanze
  3. Agenzia di affitto di case vacanze
  4. Noleggio vacanze

Informazioni fornite da varie fonti esterne

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

648 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Selective about what reviews they publish

Stayed at a property through Classic Cottages, which was chosen on the strength of reviews on their website, and their claim that they publish all guest reviews, good or bad. The stay was generally pleasant, but there were a few negative points, which I was surprised weren't mentioned in the reviews, or were glossed over.

After our stay, I wrote a detailed review, mostly positive, but providing more detail around the negative points that might put some people off. I'm certain that I didn't breach any of their guidelines (it wasn't rude, inaccurate, or anonymous). However two months after I submitted the review, they have yet to publish it. I can't be certain that it's because of the critical content in it, but that is my strong suspicion.

Sadly this means that I will be a lot less trusting of their property reviews in the future, and less inclined to book through them.

24 ottobre 2025
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Risposta di Classic Cottages

We are so sorry to read that your chosen property was not all that you had hoped, and that the delay in your review going live on our website has left you questioning the honesty of the reviews on the website. We can completely understand this, but we would like to reassure you that we publish EVERY review submitted by guests, except on the very rare occasion they break the review guidelines. We work to get every review live as quickly as possible, but with our small team taking the time to read every piece of feedback and every review submitted by guests, and the need to obtain information from other departments in order to reply to the feedback, this can take a little time, especially during and for a while after peak weeks. If you would like to contact the customer support team on 01326 555 518 to pass on your details so that we can look at your review as a priority, we would be happy to do so. We are very sorry again for the delay. Classic Cottages

Valutata 5 stelle su 5

As always with Classic Cottages

As always with Classic Cottages, you get a great, personable service where you talk with real people and get informed and useful answers.
We really can't fault them- this is our 19th stay with them, spread over 12 different properties in 12 years. We've never had anything less than fantastic holidays in superb accommodation.
We really cannot recommend them highly enough -from the easy to use website, through the booking process, and the information ahead of (and during your) actual stay - the team at Classic Cottages are just superb.
We heartily recommend them.

22 novembre 2025
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Thanks so much for this lovely review and for being such a loyal customer. We look forward to seeing you again next year. Classic Cottages

Valutata 5 stelle su 5

Exceptional Service and Beautiful Cottages

Classic Cottages deliver an outstanding holiday experience from start to finish. Their service is exceptional, efficient, friendly, and always responsive. Every detail of the booking process was handled smoothly, making the entire experience stress-free.

The cottages themselves are delightful: beautifully maintained, thoughtfully furnished, and set in stunning locations. It’s clear that Classic Cottages take great pride in the properties they represent and the experience they provide to guests.

We’ve been thoroughly impressed and wouldn’t hesitate to book with them again. Highly recommended.

24 ottobre 2025
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Risposta di Classic Cottages

We are so glad to read that you have enjoyed the properties, service, and booking process. Thanks so much for the review and we hope to see you back again soon. Classic Cottages

Valutata 5 stelle su 5

Look no further!

Have used this company to book 2 holidays now and both have been superb houses in great locations and true to their descriptions. Good value and great communications.

25 ottobre 2025
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Risposta di Classic Cottages

Thanks so much for the lovely review. We are glad you have enjoyed your last 2 properties and we hope we will see you back again. Classic Customer Support

Valutata 5 stelle su 5

Iva Cottage, 'Home-From-Home'

Iva Cottage is perfectly located in Fowey, a couple of minutes walk to the highest quality eateries, pubs, a perfect bakery and the beach.

This 'home-from-home' address has a contemporary bright interior with all the modern facilities you need away from home.

Looking forward to our next visit in 2026.

20 ottobre 2025
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Risposta di Classic Cottages

Thanks for taking the time to leave a review. We look forward to seeing you again next year. Classic Cottages

Valutata 1 stelle su 5

Selective reviews

The chosen cottage was lovely, no complaints about it.
To get to the cottage very narrow single track hedge lined roads were used. I left a pleasant review stating thus information would have been helpful up front as any wide vehicles may be scratched by the overgrown brambles etc.
This was to help other guests but Classic Cottages chose not to publish my review, even though their website and app claims them publish all reviews regardless of feedback. I would take all reviews with a pinch of salt as obviously cherry picked to sound good.

23 agosto 2025
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Risposta di Classic Cottages

We just want to reassure you that we publish EVERY review submitted by guests, except on the rare occasion they brake the review guidelines. However, if there are any comments that need further investigation, or a response, they remain offline temporarily while the team prepare a response. We work to get every review live as quickly as possible, but with our small team taking the time to read every piece of feedback and every review submitted by guests, and the need to obtain information from other departments, this can take a little time, especially during and shortly after peak weeks. We have prioritised looking at your review this morning and you will now see this on our website. We are very sorry for the delay. Classic Cottages

Valutata 4 stelle su 5

Fantastic Apartment

We had a wonderful stay in this lovely apartment. The location was absolutely perfect — everything you could possibly need was right on the doorstep, from shops and restaurants to easy access to local attractions. One of the real highlights was the balcony; the views were truly breathtaking. It was such a pleasure to simply sit outside, relax, and watch the world go by.

The apartment itself was well-equipped, clean, and thoughtfully designed. However, I did have to rate the comfort slightly lower due to the mattress on the double bed in the bunk bed room. I usually sleep well anywhere and have never had issues with back pain, but unfortunately, this mattress seemed to be in need of an upgrade. I found myself waking frequently during the night and starting the day with back discomfort. Addressing this would really help make this already fantastic apartment flawless.

Overall, we thoroughly enjoyed our stay and would happily return. With just a small improvement, this place would be perfect in every way.

10 ottobre 2025
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Risposta di Classic Cottages

It sounds like you had a fantastic time; we are so pleased to hear it. Thank you for your comments about the mattress. It can be very difficult to find a mattress that will suit everyone, but we will keep an eye on any further feedback from guests so that we can pass on recommendations to the owner. We hope to see you back again soon. Classic Cottages

Valutata 5 stelle su 5

Excellent experience with Classic Cottages

My experience with Classic Cottages was great from the initial booking right through to my stay. The property was absolutely beautiful, clean and well equipped. There was a 24 hr number and a local housekeeper who answered my initial queries when I arrived. The beds were comfortable, and the overall care and customer experience was great. Would highly recommend.

11 ottobre 2025
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Risposta di Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found the booking process and service to be good. Thanks for letting us know how much you enjoyed the property too. Hopefully we will see you back soon. Classic Cottages

Valutata 5 stelle su 5

Great apartment in a great location.

Great apartment in a great location. Easy booking process. Excellent arrival/departure instructions. Ideal for couple, within easy walking distance of bars, restaurants, supermarkets, bus and rail services.

27 settembre 2025
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Risposta di Classic Cottages

It's great to hear that you found the booking process nice and easy, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages

Valutata 5 stelle su 5

Cobbles point holiday

Our first visit to cobbles point at Bigbury on sea ,wow what a great location and fabulous views couldn’t have asked for more perfect 👌 thank you Howard and Sandra martin

3 ottobre 2025
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Risposta di Classic Cottages

We are pleased to hear that you enjoyed this fantastic property. It is a very special with very special views. We hope we will be able to welcome you back there again soon. Classic Cottages

Valutata 5 stelle su 5

We stayed in Hobbit Corner

We stayed in Hobbit Corner. Lovely cottage. Everything you could ask for. Really comfy. Beautifully styled with quality furnishings.
I think we were one of the first few guests staying. Thank you so much.

20 settembre 2025
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Risposta di Classic Cottages

We are so glad you enjoyed it. Thank you for your feedback. Classic Cottages

Valutata 5 stelle su 5

The perfect cottage to relax and enjoy the peace and beauty of this location.

I stayed at Bridge Pool Cottage with a friend and we both loved it. It is a beautiful cottage with everything we needed. The cottage location is central, so it is very easy to explore Cornwall’s beautiful places, from coastal walks and hamlets to St. Michael’s Mount and it was always such a joy to return in the evening to the peace and beauty of the cottage. The wood burning fire added to the lovely cosiness and falling asleep at night to the sounds of owls calling was dreamy.

I really enjoyed my morning cup of tea in the wonderful conservatory, watching the beautiful birds, the serene countryside and the relaxing flowing river. I also enjoyed the beauty of watching the occasional early autumn leaf catching the light of the morning sun as it gently floated down to the river. It truly is a magical place.

The Camel Trail is close to the cottage which is suitable for walkers, cyclists and horse-riders. One morning we had a lovely leisurely stroll to the Snail’s Pace Cafe and I had the best full English vegetarian breakfast I had tasted, my friend also enjoyed a full English breakfast too. Walking on the trail in the evening we were delighted to see bats darting above our heads and later enjoyed looking up at the starry night sky free from the light pollution of the city.

Thank you to the owners Trevor and Kathryn, our stay at your cottage was one I will treasure, a wonderful treat for both of us. Had we had another week, we would have been very happy to spend the rest of our holiday relaxing and enjoying the cottage.

20 settembre 2025
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Risposta di Classic Cottages

It sounds absolutely perfect and magical. Thank you for sharing your thoughts on what sounded like a fantastic holiday. Classic Cottages

Valutata 5 stelle su 5

Mount view Safari tent Ludgvan

Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares greatly about making his guests stay a 5 star experience

19 settembre 2025
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Risposta di Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Tanya, Classic Cottages

Valutata 5 stelle su 5

Classic cottages recommended

First time using classic cottages will use again
They audit and check their properties from what we can see That makes an accurate and good stay You know what you read is what you get

20 settembre 2025
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Risposta di Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found everything to be as expected. We do try our best! We look forward to helping you again in the future. Classic Customer Support

Valutata 5 stelle su 5

An excellent holiday at Rowes Cottage

We had an excellent holiday at Rowes Cottage near Mullion, Cornwall. It is a single storey cottage, very well fitted out and with excellent views over the fields to the sea in the distance. Booking via Classic Cottages was easy and efficient. We have stayed here several times and thoroughly recommend both Rowes Cottage and Classic Cottages!

5 settembre 2025
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Risposta di Classic Cottages

Thank you so much for your review and we are glad to hear that you continue to enjoy this property and the area. Hopefully we will see you back again soon. Classic Cottages

Valutata 5 stelle su 5

Just home from a great holiday in…

Just home from a great holiday in Ventnor (IOW).
Great apartment, well equipped and welcome pack on arrival. Fantastic sea views and the apartment was exactly as the photos show- looking forward to my next visit.

12 settembre 2025
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Risposta di Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Valutata 1 stelle su 5

Very Unclear

Tried to book a place. Received one email saying "we need to check some details". Received a second email saying "dont forget to book". Tried to use the link to book and was unable to book. Called and they said someone else booked on the exact dates. They claimed a third email was sent - it wasn't. Terrible and unclear service. We'd spent the bets part fo a month trying to find the perfect spot for us. Very unclear and disappointing process. I had my card ready to pay when booking. This seems absurd that you wouldn't just take my money when I tried to book. Weird.

18 settembre 2025
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Risposta di Classic Cottages

We are so sorry for this. We have looked into this and it seems our emails are not making it clear when the deadline is for confirming your booking. We appreciate that going to a lot of trouble to find your perfect property for your holiday, only to find your reservation has expired and been cancelled, without it being clear that this would happen at that time on that day, would be extremely disappointing. We are urgently looking into how we can make this clearer for guests so as to avoid such disappointing news. We are so sorry again for this oversight and hope that you can still find that perfect property for your holiday, and thank you for raising this so that we could investigate it and make the necessary improvements. Classic Cottages Customer Support

Valutata 3 stelle su 5

V poor customer service - bad comms blamed on customer (Updated see below)

Edit: I have upgraded this review. My unhappiness was really due to the initial customer service. While that did upset me I really appreciated the response to this review acknowledging things could have been done better...it's not about blame, it's about making it easier. So thank you

I reserved a holiday and was sent 2 emails both saying they would hold the reservation until Thursday 28th, came to pay and they had let someone else book it.

I called and was told it's exactly 24 hours (which wasn't mentioned anywhere on the 2 emails I got) and it's tough luck I should have read the policy (which there was no mention of or link to in the emails). Apparently as well it's not 24 hours, it's by the end of the working day and I should have realised that when they said 'we will hold until the 28th' this either means a certain time on the 28th or the end of the working day, whichever comes sooner.

I was disappointed by missing out on our trip. I was more disappointed by the customer service. If there was a time I needed to pay by it should have been with the date on the reminder emails, I shouldn't have to guess, I don't think it was unreasonable that 'We'll hold your dates until Thursday 18th' meant I assumed if I paid on the 18th that was OK. They could have acknowledging this might be an issue or confusing and perhaps they could consider rewording their reminders. But instead they said it was my fault for not reading the specific policy or assuming the date would finish at the end of working day (although clearly they take bookings/reservations/payments outside of the working day). I felt there was no understanding, no awareness that they might be able to improve what they do and just rudeness.

They may well be great if it goes to plan, but don't expect any empathy if there are issues.

19 settembre 2025
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Risposta di Classic Cottages

We are so sorry for this. We have looked into this and it is not your fault; it seems our emails are not making it clear when the deadline is for confirming your booking. We appreciate that this would have been disappointing, and we are so sorry if the response you had only made it feel more like it was your fault. We are always looking at ways to improve our service, so we are now urgently looking into how we can make this clearer for guests in future. We are so sorry again for this oversight and the unsympathetic response. Thank you for raising this so that we could investigate it and make the necessary improvements. Classic Cottages Customer Support

Valutata 5 stelle su 5

Great

The cottage had parking and was only 2 minute walk to the coast. They is pubs in walking distance. A short walk to town centre. Cottage was done to high standard. Had all the equipment you need for a relaxing stay. Not far to Dawlish.

6 settembre 2025
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Risposta di Classic Cottages

It sounds like the cottage and location were perfect for you. Thanks for the review. Classic Cottages

Valutata 5 stelle su 5

Wooda Holiday Park was excellent

Wooda Holiday Park was excellent. Warm friendly welcome, excellent facilities great location. The accommodation was modern clean comfortable well equipped just perfect. Found the accommodation on Classic Cottages who service and help arranging was easy, professional just perfect. Thank you.

8 settembre 2025
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Risposta di Classic Cottages

We are glad you liked the property and enjoyed all the facilities at Wooda Holiday Park. There is certainly something for everyone there. We hope to have the opportunity to help you again in the future. Classic Cottages

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