Unit 4 Friars Shopping Centre, HP20 2SP Aylesbury, Buckinghamshire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fab experience in the Aylesbury store today buying my baby girl's first prewalker shoes. The staff member who looked after us was Artee and she was absolutely fab. So lovely with my little girl, helpf... Leggi di più

Valutata 5 stelle su 5

My teenage kids begrudgingly went to your shop in Aylesbury yesterday. At first my daughter, the younger, said she wasn't "feeling it" but your staff, Joseph, managed to get her to at least get her f... Leggi di più

Valutata 5 stelle su 5

I took my reluctant Toddler Grandson for his third feet measurement at the Aylesbury store last week. He has cried and been very uncooperative and unhappy all through previous visits. We were served b... Leggi di più

Valutata 5 stelle su 5

The women was very nice there she gave us good information we always come to Clark’s and they were very good to us this time thank you!!!.


Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di stivali
  3. Calzaturificio

Scritti dall'azienda

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Informazioni di contatto

  • Unit 4 Friars Shopping Centre, HP20 2SP, Aylesbury, Buckinghamshire, Regno Unito

  • 01296482951

4,8

Eccellente

TrustScore 5 su 5

110 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 98% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good service

Very polite helpful service from Joseph and Gemma at the Clark's Aylesbury branch, and good value on the girl's shoes I bought.

13 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Wonderful friendly staff

Staff at Aylesbury store were brilliant with my young daughter who is extremely shy and was crying the shop down. The First Lady measure her feet for me and was so kind and patient. After a break later that day we came back and got her some new shoes naema was so helpful kind and patient. Both ladies went above and beyond to make my daughter at ease/happy and Turned what was a stressful situation into a easy one

29 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Really really poor online customer…

Really really poor online customer care. My order arrived in store over a week late. Contacted online chat with no response for 6hours & emailed customer care - still waiting for a response 4days later. Unacceptable. Staff in store weren’t able to help as this was an online purchase

25 novembre 2024
Logo di Clarks - Aylesbury

Risposta di Clarks - Aylesbury

Hi there, thank you for taking the time to leave a review.

I am sorry to learn that your order had arrived later than expected and also for the delay with our reply. We are currently experiencing a very high number of queries.

I have now reached out via email and if you do need any further assistance then please let me know.

Our sincere apologies- Georgia

Valutata 5 stelle su 5

Dedicated salesperson Ms Naema at Clarks Store - Aylesbury

I am real customer of Clarks (Sales Receipt - Ticket: 18465542, Store: 1875, Date: 30 November 2024 10:38, Salesperson: Naema T).
I was impressed by the professionalism of the salesperson Ms Naema at the Clarks store in Aylesbury when I wanted to buy shoes. I didn't know my exact size of the shoes. Ms Naema not only measured my feet, but also helped me lace up my new shoes like a little child. In the end, she found me a wonderful pair of shoes that I didn't even pay attention to at first. I bought them and I'm very happy. Thank you, Ms Naema!

30 novembre 2024
Valutata 5 stelle su 5

I’ve been wearing Clarks shoes for a…

I’ve been wearing Clarks shoes for a while having switched from other brands as the quality and comfort is first rate. Today I purchased two pairs in the Aylesbury store helped by Harry who was really helpful and patient running around getting the correct size for me. Thank you.

22 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Five star review 🌟

Joseph help me today to choose a pair of shoes for my son.
He was so kind and calm while he measured my son's foot.
And my son for 1st time he did not cry or scream while he had the foot measured.
I am so grateful 🙏 to Joseph for beeing so nice. The experience was a very good one.

Thank you so much!

19 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Aylesbury Store

Aylesbury Store - my son really didn't want to have his feet measured today and threw a big tantrum! Joseph was so lovely with him, asking him his name and shaking his hand . He told him everything he was going to do in a simple way, that my son could understand . Joseph was so patient and kind and my son settled down , as soon as Joseph took over . What a fantastic staff member you have there. A real asset . Joseph would be amazing with SEN children , who struggle to get their feet measured .

29 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer care for first shoes for a toddler

I took my newly walking Grandson in for his first pair of shoes and Joseph was really good with him. Patient and kind and brought out soft toys to distract him. He took time to make sure we left with the right size shoes with some growing room.
Good to find a Clark's store still open!

22 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Website easy to navigate

Website easy to navigate, shop staff especially helpful on pick-up, and allowing me to try them on. Sadly they did not fit (my fault I thought wrongly they were a wide fitting)

18 settembre 2024
Valutata 3 stelle su 5

Mixed service in store.

Trying on and choosing shoes was fine. Friendly and helpful staff... advice given regards ordering online.
Collection was very negative... Shop was not busy...however staff very disinterested .
Very satisfied with my purchase of black leather loafers .

16 settembre 2024
Logo di Clarks - Aylesbury

Risposta di Clarks - Aylesbury

Hi Gillian, 

Thank you for taking the time to leave your review. I'm very sorry to hear of your disappointment with the service received when collecting your order. Rest assured your feedback has been relayed to the store Manager, to action any training or improvements which may be necessary in their store.

We are always looking for ways to improve the service we give to our customers and your feedback has given us the chance to do this. 

Many thanks - Deborah

Valutata 5 stelle su 5

Super service Christina at Aylesbury

Great service from Christina at Aylesbury at the start of the school holidays. We got in early and my teen daughter was shown a range of slip ins she liked with some expert advice in using a heel grip in one. A delighted customer.

29 luglio 2024
Non scritta su invito

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