Scotweb CLAN Recensioni 

167
TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

If you’re considering Scottish garb, look no further than the Clan website. Their products are top notch, and their costs are reasonable. You will be amazed at the quality you will receive.

Valutata 1 stelle su 5

Let me down ~3 weeks from my wedding by telling me my custom tartan would no longer be ready in time, despite ordering more than 2 months in advance. If you have an important date you need somethin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered 4 custom Scottish Clan Crest Wall Plaques for the different clans within mine and my boyfriend’s family. They arrived yesterday and we LOVE them. They are such high quality and can tell a lot... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Although there were a few hiccups with supply that were out of anybody's control, CLAN made up for it with their gracious communication and drive to get my shipment out to me, on time, no matter wh... Leggi di più

Dettagli dell'azienda

  1. Vendita e noleggio di kilt

Scritti dall'azienda

Scotland's oldest and largest online Scottish heritage store, all authentic goods locally made in traditional quality. Tartans, tweeds, kilts, plaids, and much much more.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

167 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(167)

25 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful Sash

I ordered the sash for Burn's night, and it's exactly what I wanted, lovely fabric, beautiful colours and the right size for me. Service is brilliant with this company, they split my order so I could receive the sash for the day I needed it (the other item I had ordered had a two week delivery timescale).

22 gennaio 2024
Non scritta su invito
Logo di Scotweb CLAN

Risposta di Scotweb CLAN

Thank you so much for your kind words.

Valutata 3 stelle su 5

Completely wrong non returnable item received

Double width material ordered - useless single width material received.
Resolved by returning incorrect material and paying a second lot of import taxes for the right material.

19 gennaio 2024
Non scritta su invito
Logo di Scotweb CLAN

Risposta di Scotweb CLAN

Hi there. I'm sorry to hear of this. We don't work over the weekend, so this is the first we have heard of this (along with the Facebook post you just left).
We will contact the mill and ask why they sent single width, and put this right for you.

Edit: The mill have just replied, and confirmed that the cloth is woven in a double width, but as it is an asymmetrical design, they wrongly assumed that your order (four metres) was for a kilt, and split it on the length and sent eight metres instead.
One of my colleagues from customer service will be in touch to put this right for you.
Please accept our apologies.

Valutata 1 stelle su 5

Poor quality

Bought a tube scarf. Poor quality, expensive item, not functional and was overcharged on the P&P - a rip off for the price. Read the other reviews, others have complained about price and quality

2 gennaio 2024
Non scritta su invito
Logo di Scotweb CLAN

Risposta di Scotweb CLAN

I'm sorry that you are unhappy with the Christmas present you received. I'm not sure why you would feel it expensive, if you didn't pay for it.
The same goes for your comment about the cost of P&P - again, you did not pay for postage.
We actually offer FIVE different methods of UK shipping ranging from Free Shipping (over a certain amount), up through 2nd Class, First Class, DPD courier, and Royal Mail Special Delivery.
A single scarf would be £3.50 sent by RM48 (2nd Class).

With regards to "read the reviews", we did so and note that we are the 16th company you have left a one star review for.

Valutata 5 stelle su 5

Great fit, amazing service!

For starters, the shopping experience was great; the shop offers a great array of products but also plenty of tools and information to make it very easy to find what you need, even for a complete newcomer like myself.
The fit of the garment is fantastic, and the quality is more than noticeable. Everything made it across the Channel in great time and perfect condition 👌
Last but not least, the staff was there every step of the way to address any questions or issues, and made sure the whole process went through smoothly.

18 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I went on line to fined a company…

I went on line to fined a company supplying tartan trews found CLAN they were great helped me through the ordering and the format matt . place my order and kept in touch if any changes had to be made great service and friendly to.Will for my next order use them again , keep up the great. work guys

27 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Going the Extra Mile

I ordered a mug for my partner's 70th Birthday, paying extra postage to ensure it arrived in time for us going away to Wales to celebrate the big event.
I received an email to say that unfortunately the delivery would be delayed, and that it would not arrive until after we had left.
I was, admittedly, a little disappointed to say the least, and emailed Clan back to ask if the mug could possibly be delivered to the Hotel in Wales instead.
I was absolutely delighted to receive a reply back the next day to inform me it was being delivered to Wales, and it duly arrived in time for it to be wrapped and given to my partner on the Big Day. He loved it, it's a great quality design and print.
So, a huge thank you to the team at Clan for pulling out the stops and making the Birthday Boy very happy.

2 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

We ordered an olive and navy tattersall but got tan and blue.

We ordered an olive and navy tattersall shirt, but got back a tan and navy shirt. We supplied photos proving it was not olive green, but Nadia refused to pay to have it returned to Scotland. Why should we pay £20 for postage since the photos clearly show a green and blue striped shirt not a tan and blue stripe shirt?
Nadia thinks she’s being cute screwing over a shopper from the US because she’s in UK.
I’d post all the other photos but you only allowed one photo.
Response: I’m an artist and am well aware of intricacies in color nomenclature. The shirt is NOT green and blue it’s TAN and blue. Your website is deceptive. Your terms of return stated I must pay to return it to Scotland.

6 novembre 2023
Non scritta su invito
Logo di Scotweb CLAN

Risposta di Scotweb CLAN

We have reviewed your order, and you were indeed sent an olive and navy shirt, as pictured on our site. You are welcome to return it if you do not like it. I'm sorry that you do not like the colours, but there as many shades of olive as there are grains of sand on the beach.

Valutata 5 stelle su 5

Now have a very nice custom snood/ wrap…

Now have a very nice custom snood/ wrap scarf. Liked using the designer tool, even if it's beta and sometimes needing a complete screen refresh. The colours are amazingly close to my monitor. Used full custom colours, the only thing being that depending on lighting the snood may be lighter than the screen. The tartan lines up well, and if you look closely it's out by 1-2mm in the fold, that's fabrics for you. The main thing is that they've kept the tartan going correctly. Looks seamless from a distance. In the way of things custom woven wool is a major consumer purchase, not like the wrap scarf at around X2 regular shop pricings.

4 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Buy with confidence!

They did not have the tartan in the weight I wanted but found me a suitable alternative. Fabric arrived in US in 6 days! And it’s beautiful. Thank you. Professional from beginning to end.

14 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Perfect service

Ordered a few family kilt pins for my wedding - they arrived in good time and look perfect.
Even when I got all panicky and wanted to check everything had been posted okay etc, Hamish who I spoke with was very helpful.
Couldn't ask for a better addition to my wedding suit!

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

The tie was the cats pyjamas!

The tie was the cats pyjamas!! Made me look the part on my wedding day. Chur Clan.

Communication via email was excellent as well. Have recommended Clan to my allies

6 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

If it's not CLAN.com, I won't buy it.

I will start of by saying that CLAN.com is a high quality store that I truly believe I will be shopping again hopefully soon. I am no expert in quality of kilts and/or fabric, but the moment I had it in my hands, I felt Scottish Pride, the moment I put it on I felt right at home in it. Although my family think I am nut's about buying it, once they saw it on my I only received compliments.
I want to personally Thanks Hamish, what can I say, always available and responds to emails quickly. Although brief it was a pleasure to talk and get advice from Hamish.
Above all I am completely and utterly happy with this product, again I plan on purchasing again from CLAN.com.
Thank you!!!

26 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

My experience was a very positive one

My experience was a very positive one. I sat down with my mum to design a tartan for her from scratch using the site’s tartan designer. Easy to use—fun in fact—we tinkered until we were happy and ordered a couple items. It’s wild to think that the woolen fabric was made from scratch using the item we created.

The resulting fabric was lovely and the colors matched what we saw on-line. The scarf and shawl we ordered are great and made well.

27 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Beautiful bespoke clan crest glasses, arrived quickly, packaged well. Very happy thank you very much

13 aprile 2023
Non scritta su invito

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