Wow. Just wow. Justyna and her team work so hard to deliver the BEST customer experience. You can tell they are a family firm. Brilliant personal contact. No AI assistants. Our sofa was delivered as q... Leggi di più
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David the showroom employee was excellent and understood my requirements. Going that extra mile to complete my sofa purchase within my timetable.. 5 Stars......
Beautiful and fashion furniture😍🤩 withaffordable price and finance 0% available and the loan was approved in seconds 😀. Great customer services, hence, there was a delay on the deliver date but w... Leggi di più
Do not be misled by the high rating — my experience was the complete opposite. I ordered a sofa on 18 January and was told the lead time would be 4–6 weeks (invoice stated 5–7 weeks). After a mont... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di arredamenti per salotti
- Negozio di arredamento da giardino
- Negozio di divani
- Negozio di mobili da esterno
- Negozio di mobili per camere da letto
Scritti dall'azienda
Stylish home furniture. Affordable prices. ❤️ Home delivery available 🚛 Finance 0% 🏡 Birmingham Showroom with parking ✅ est. 2010. Well-trained and helpful staff.
Informazioni di contatto
431 Tyburn Road , B24 8HJ, Birmingham, Regno Unito
- 01213278529
- sales@cjcfurniture.co.uk
- cjcfurniture.co.uk
4,3
Eccellente
77 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
David the showroom employee was…
David the showroom employee was excellent and understood my requirements. Going that extra mile to complete my sofa purchase within my timetable.. 5 Stars......
12 luglio 2026
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A Brilliant Reliable Family Business. No AI Just Great Staff
Wow. Just wow. Justyna and her team work so hard to deliver the BEST customer experience. You can tell they are a family firm. Brilliant personal contact. No AI assistants. Our sofa was delivered as quickly as they could get it to us and we love it. Can’t recommend enough.
13 luglio 2026
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Grey Garden Set
We recently purchased an outdoor garden set from here and we are very happy how it turned out. The garden set was easy to assembled and the instructions were very clear. All the bolts and nuts were accounted for and packed in labled bags making assembly easy. The garden set came in three well packed boxes which aids in transportation. The service was amazing too when we went to pick up the garden set with them helping load the car up. The garden set is also very comfy and high quality. The materials used are of very high quality. I would buy from here again and would recomend to buy from here.
Malgorzata
18 aprile 2026
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Risposta di CJC Furniture
Hi Malgorzata,
Thank you so much for your lovely review and for taking the time to share your experience.
We truly appreciate your recommendation and your kind words about both our products and service. We hope you enjoy your garden furniture for many years to come, and we look forward to welcoming you back in the future.
Many thanks, CJC Furniture team
Do not be misled by the high rating
Do not be misled by the high rating — my experience was the complete opposite.
I ordered a sofa on 18 January and was told the lead time would be 4–6 weeks (invoice stated 5–7 weeks). After a month, I was informed it would arrive by 18 March. In reality, it only reached the store on 12 March — already 8 weeks later.
It then took another 5 days for the courier to even collect it, and I was never informed that delivery would take even longer. The sofa was finally delivered 11 days later, on 23 March — only after I had to chase it up myself.
Nearly 9 weeks in total, poor communication throughout, and zero transparency at any stage.
First and last purchase. I would strongly advise others to think twice before ordering.
23 marzo 2026
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Risposta di CJC Furniture
Dear Malgorzata,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
As a retailer of made-to-order furniture, we work with selected European manufacturers who produce each item specifically to customer specifications. While we always provide estimated lead times and do our best to keep customers informed, on rare occasions delays can occur due to factors beyond our direct control within the production and supply chain.
We understand that waiting longer than anticipated can be frustrating, and we sincerely apologize for any inconvenience caused. Your comments regarding communication have been noted and will help us improve our update process when unforeseen delays arise.
We are pleased that your sofa was ultimately delivered and hope that the quality of the product will provide many years of enjoyment. Thank you for your patience and understanding.
Highly Recommend!
David was very helpful and provided great customer service in store. He worked with us to find the right price and sofa to fit our needs. The sofa we chose was perfect, very comfortable and we can’t wait until it arrives. Great company, would definitely recommend!
10 febbraio 2026
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Risposta di CJC Furniture
Thank you very much for your kind feedback.
We are delighted to hear that David was able to assist you in-store and that you found the right sofa to suit your needs. It is always our goal to provide a personalised and supportive service throughout the selection process, and we are pleased this was reflected in your experience.
We are also happy to hear that you are satisfied with your chosen sofa and find it comfortable. We hope it will bring you many years of enjoyment once delivered.
Thank you for recommending us — we truly appreciate your support.
We were replacing our 10 year old…
We were replacing our 10 year old Barbecue, after sales were the best we have ever had. A guy called Nick could not do enough to help with teething troubles. But the new Barbecue is Brilliant. Thank you for all your help.
5 dicembre 2025
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Risposta di CJC Furniture
Thank you very much for your kind review.
We are delighted to hear that you are enjoying your new barbecue and that it has been a great upgrade from your previous one. It is especially rewarding to know that Nick was able to support you with any initial setup and ensure everything went smoothly — we will be sure to pass on your kind words to him.
Providing strong after-sales support is very important to us, so we are pleased that this was reflected in your experience.
Thank you again for choosing us, and we hope you continue to enjoy your barbecue for many years to come.
Less then ⭐ 1 Star Avoid at all costs
⭐ 1 Star – Would Not Recommend
My experience with CJC Furniture has been deeply unsatisfactory. A payment dispute was automatically opened by Revolut (not by me), yet the company repeatedly stated it was my doing and used this as justification for refusing to ship my order.
Although I confirmed that I still wanted the sofa, they insisted they would not dispatch it unless the dispute was closed first – something Revolut specifically advised me not to do, as it would remove my protection. They then labelled the order “high-risk”, declined to provide any tracking or courier details, and suggested I place a new order and pay again by bank transfer.
Their tone became increasingly hostile, and the order was never fulfilled.
I ultimately had to rely on Revolut to protect my payment.
Based on this experience, I cannot recommend the company. Future customers should exercise caution.
11 ottobre 2025
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Risposta di CJC Furniture
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations — we always aim to provide clear, smooth and reliable service.
In this case, however, our options were limited by the rules of the payment platforms. When a dispute is opened, both the customer and the merchant are placed into a verification process. The payment platform gives us the option not to ship the product while the dispute is still open, and in such cases we are unable to dispatch the order until the matter is resolved.
We wanted to ensure you could still receive your sofa as quickly as possible, which is why we suggested placing a new order using an alternative payment method.
Regarding the dispute itself: we provided you with the document showing exactly how the dispute was created (proof available to see on the dispute), including the order details and the authentication method used (finger/face recognition). If you believe the dispute was not opened by you, we strongly recommend contacting Revolut directly to verify whether any form of fraud may have been committed by someone else.
Since the dispute has already been closed and the funds were returned to your account, we would simply need a new, active order to proceed.
Despite this situation, we truly appreciate your review. It helps us clarify this process for future customers and show that we follow payment-security rules that protect both buyers and sellers. Best Wishes.
Hi we have our sofa bed deliever today…
Hi we have our sofa bed deliever today .Delivery drivers very professional and careful which was amazing.Also very professional and friendly customer care at the shop from Mr.Mikolaj .very satisfied customer is a happy customer 😉.Thankyou again. KASIA.
3 dicembre 2025
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Risposta di CJC Furniture
Dear Kasia,
Thank you very much for your lovely feedback.
We are delighted to hear that your sofa bed was delivered smoothly and that our delivery team provided a professional and careful service. We are also very pleased that Mr Mikołaj was able to assist you in-store and make your experience a positive one — we will be sure to pass on your kind words to him.
It is always our goal to provide both excellent customer service and a smooth delivery experience, so we truly appreciate you taking the time to share this.
Thank you again for your trust and support. We hope you enjoy your new sofa bed.
Ordered 2 dining chairs on 17th Nov…
Ordered 2 dining chairs on 17th Nov 2025. Arrived 19th Nov by parcel force. Product as described and well packaged. Would certainly recommend this company and would use again.
17 novembre 2025
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Risposta di CJC Furniture
Thank you very much for your kind review.
We are pleased to hear that your dining chairs arrived quickly and in perfect condition, and that the product met your expectations. It is also great to know that the items were well packaged and delivered efficiently via ParcelForce.
We truly appreciate your recommendation and are delighted that you would choose to shop with us again.
Thank you for your support.
One of the best shops with a good…
One of the best shops with good-quality furniture. I was originally looking for the sofa bed, but ended up with the whole set of furniture. The staff is very helpful and friendly. They went beyond my expectations, and even with some difficulties from the developer side, they managed to help and got everything sorted. I can definitely recommend this shop for any sort of furniture.
10 settembre 2025
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Risposta di CJC Furniture
Gemini said
Thank you so much for the 5-star review! We’re thrilled that your search for a sofa bed turned into a full home refresh.
It was our pleasure to help navigate those developer hurdles to get everything sorted for you. I’ll make sure the team knows their hard work paid off!
Enjoy your new furniture set.
Lovely shop with lots of options!
Lovely shop with lots of options!
31 ottobre 2025
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Risposta di CJC Furniture
Short and sweet—we love to see it!
Thank you for the kind words. We’re so glad you enjoyed our selection and found plenty of options to choose from.
Hope to see you back in the showroom soon!
Hi everyone
Hi everyone, are you still thinking? So stop and place order with CJC Furniture. I did and I am more than happy. My new sofa is with me now, it looks very nice, good quality and very comfy.
All people there were very helpful from beginning till the end. They answered all my questions, sent me pictures, advised with everything. They arranged 3rd part delivery to have my sofa earlier. There was some small damage on the feet, I suppose because of delivery and they sent me replacement straight away.
I would strong recommend this company and hope will have way to Birmingham shortly to visit their showroom too.
Guys, you do great job, thank you very much and just carry on. Thank you
2 aprile 2025
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Risposta di CJC Furniture
Gemini said
Thank you so much for the fantastic recommendation! We’re thrilled to hear you’re loving your new sofa and that it’s as comfy as it looks.
It was a pleasure helping you through the process, from sending photos to arranging that earlier delivery. We’re also glad we could get those replacement feet out to you quickly—we believe it’s how a company handles the "hiccups" that really counts!
We can’t wait to welcome you to our Birmingham showroom whenever you’re in the area.
Great and professional service in the…
Great and professional service in the store, very large selection of solid furniture.Strongly recommended
29 marzo 2025
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Risposta di CJC Furniture
Thank you for the recommendation! We’re so happy to hear you enjoyed our wide selection and found the service professional. We take great pride in the quality and "solidity" of our pieces, so it’s wonderful to know that they stood out to you.
We look forward to seeing you again soon!
Sofa bed delivery
AMAZING! I had my sofa bed delivered this morning. The sofa was packed with extreme care. It looks beautiful! It is very comfortable. Communication with the shop was great, I was updated about everything via email/phone. I can just say that I would definitely recommend CJC Furniture to my family and friends! Thank you very much :)
24 gennaio 2025
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Risposta di CJC Furniture
AMAZING is what we love to hear! Thank you for such a wonderful review.
We’re so glad your new sofa bed arrived safely and that the extra care in packing made a difference. It’s great to know the communication kept you at ease and that the comfort is living up to your expectations! We truly appreciate the recommendation to your friends and family—that’s the highest compliment we can receive.
Enjoy your comfy new spot!
Poor quality and lack of padding
Waited 6 weeks for arrival of furniture from Poland just over 12 months ago. Have found over time that lack of padding in areas of the sofa including the arms has caused some quite nasty bumps with our toddlers. Quality poor and wished we'd paid just a little more for better made furniture. Will not be going back.
16 febbraio 2024
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Risposta di CJC Furniture
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with your furniture has not met your expectations. We always aim to provide products that combine comfort, durability, and quality craftsmanship, and it is disappointing to learn that this was not reflected in your case.
Our furniture is manufactured to standard specifications and quality controls, but we understand that comfort and suitability can be perceived differently over time and with usage, especially in households with young children. Your comments regarding cushioning and durability have been noted and will be shared with our product and quality teams for review.
We also regret that you feel the product did not represent good value in your experience. Customer feedback like yours is important to us as it helps us identify areas where we can improve.
Thank you again for your honesty.
Thank you CJC!
We’ve used CJC furniture a few times now buying various furniture items like sofas, table and chairs and each time we’ve been very pleased with the quality of the furniture, the price and also the customer service.
Would definitely recommend.
15 marzo 2024
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Recently purchased the End lift bed…
Recently purchased the End lift bed from Cjc Furniture , what a great buy! Its given me extra storage and love the modern slick design . Ill definitely be coming back for more buys .
1 agosto 2024
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Such an excellent service
Bought some furniture from them and it was more than what we expected. Order went through quickly and easily on time. The delivery driver turned up on time and was happy to offload the items for me. Excellent service and really pleasant people to deal with. Oh - and yes, EXCELLENT value for money too!
8 agosto 2024
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Risposta di CJC Furniture
Thank you very much for your kind feedback.
We are delighted to hear that you are happy with your experience and that everything went smoothly from start to finish. It is always our goal to provide excellent service and quality products, so your comments are greatly appreciated.
Thank you for choosing us and for your recommendation.
Amazing Service from CJC Furniture
The Team at CJC furniture went above and beyond in making sure I have received my furniture on time.
The quality of the the sofa purchased is so good and well priced. Highly recommend them.
30 luglio 2024
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Risposta di CJC Furniture
Thank you very much for your positive feedback.
We are glad to hear that your order arrived as expected and that you are happy with your purchase. Customer satisfaction is very important to us, and we are pleased we met your expectations.
Thank you for recommending us.
Risposta di CJC Furniture
Thank you for your wonderful review.
We are pleased to know that you are satisfied with both the product and the service you received. Our team always strives to make the process as smooth and enjoyable as possible, so it is great to hear that this was reflected in your experience.
We truly appreciate your support.
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