City Insurance Group Recensioni 

147
TrustScore 3.5 su 5

3,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Terrible service, no update a week after a no fault accident, no communication , no hire fare. constant having to call and being pushed between city insurance, an underwriter whom they could never c... Leggi di più

Valutata 4 stelle su 5

Had to sit twice in hold for over 90minute still not through to anyone regarding a non fault claim that hasn’t been settle since march 2021 shocking would be an understatement Update Having spoke... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Never had to make a claim but had a van insured with them for several years and found them to be helpful in getting a good price..not the cheapest but always in the range. Staff are knowledgeable and... Leggi di più

Valutata 5 stelle su 5

These people are just so good. We have been fans over many years. They are everything that an on-line call centre isn't. You have specialists who will go the extra mile and know their stuff. I think w... Leggi di più

Dettagli dell'azienda

  1. Agenzia di assicurazioni

Scritti dall'azienda

Compare the cheapest car insurance, home insurance, business insurance, van insurance and more from leading insurers. Get a Quote Today - http://cityinsurance.co.uk


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

147 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(147)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I have been with them a number of years…

I have been with them a number of years and they have always been supportive. Communication is clear and prompt. I have never had a reason to look for someone else.

8 novembre 2023
Non scritta su invito
Logo di City Insurance Group

Risposta di City Insurance Group

Thank you for your 5 star review and your continued loyalty to City Insurance. Best Wishes, Mike Cose - Office Manager

Valutata 5 stelle su 5

My 2nd year with city

My 2nd year with city, the renewal price was amazing! Way cheaper than any comparison site. I hope to stay with them next year aswel

11 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Truck stolen five months ago, no money!!!

So I took out my truck insurance with this company. Unfortunately was stolen on April 17 and it’s now September 10 and I still haven’t received any money for compensation bearing in mind on the tradesmen. This is absolutely outrageous. Avoid this company like the plague,

Thank you for your reply, I have been on vacation,
It only took you five months to get in touch with me and yes, you are the broker and the insurance company do deal with claim ! but when this happened with A plan insurance, they were in constant contact resulting in a pay out within five weeks !
so five months is not exactly great service,

11 settembre 2023
Non scritta su invito
Logo di City Insurance Group

Risposta di City Insurance Group

Dear Sir,
We have tried to call you and e-mail you but have been unsuccessful in making contact.
We are sorry to hear of the delay in concluding your claim, but this is handled by your insurer rather than ourselves. However, having contacted them, I can confirm that they have written to you with an offer of settlement, and are now awaiting your acceptance.
Please let us know if there is anything that we can do to assist.
Kind regards,
City Insurance Group.

Valutata 1 stelle su 5

Avoid them I cancelled my insurance…

Avoid them I cancelled my insurance yesterday I had a balance of £272 the person I spoke with he said you only have £98 then I said I'm not happy with this figure and sound unfair.
Then he returned told me its actually £146.90
They are Rip-offs be careful. Imagine if I was accepting £98 their system had no problem. Also imagine they did this to how many customers each day. -0 star

1 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

This company is a scam!!!

This company is a scam and is ripping people off.

I work for the FTA for insurance companies and people have complained to trading standards and they have contacted me to investigate.

I have spoken to them using a different name and information and they tried to rip me off by putting the price up by calling them up.

I will be taking legal action out on this company city insurance.

27 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Straightford Nothing Hidden

I went onto the Compare website to look for a more amenable price for my car insurance, as my last insurer had doubled their price for a continued year.
Despite the fact I had made No claims, and my car is only used for social outings, as I am now retired so not using it for the daily commute.
I found Close Brothers, emailed them, filled in the firm for what I wanted covered in my insurance, paid, and that was it, insured for a year....no fuss no nonsense no problem. And I am paying vurtually the same as last year, so a happy insured driver.
Good people to deal with, I shall look for their quote next year and hope we can continue together.

15 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Ripped off

I have just had an extremely bad experience with this company. I got a quote of £375 for my car insurance, decided to go ahead.
They contacted me today saying after a search I was at fault in a previous accident, and that my premium had increased by £185. In fact my car was hit while parked in a shopping centre, couldn't trace the other driver. I then asked them to cancel this policy under the 14 day rule. They then informed me that they would be charging me a £50 administration fee for cancelling. Absolute rip off, whatever you do don't use this company they are con merchants.

6 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Beware of the small print they do not tell you about

This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to cancel only to be told there is a £50 cancellation fee, even within the cooling off period no other company i know off does this, how completely ridiculous. should have known better than to go with a company I never heard of before.

12 aprile 2023
Non scritta su invito

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