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Scopri cosa dicono le persone

Valutata 4 stelle su 5

A bit frustrating at times especially the face scan but all finished now looking back, quite an experience. Application wasn’t that hard usual Q and A took around about half an hour 20 mins which is q... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

You’re better off getting a provisional driver’s license. A lot of people won’t even accept this form of ID and the company are a bunch of scammers. Have no problem taking your money but won’t respo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed a photo ID at short notice. I started the process at 07:45 on Thursday - my Citizen Card was delivered at approximately 10:30 on Friday. Excellent service - yes, I did pay more for urgent... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Received card after about 3-4 weeks. Fairly easy to do the application. Just a bit fiddly getting the photo in right position for it to scan.

L'azienda ha risposto

Dettagli dell'azienda

  1. Organizzazione senza scopo di lucro

Scritti dall'azienda

CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 99% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I’m very happy with the CitizenCard…

I’m very happy with the CitizenCard service. The application process was straightforward and easy to follow. My card was processed quickly and arrived on time as expected. Overall, a smooth and good experience. I would definitely recommend it.

16 aprile 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you so much for taking the time to leave us this fantastic review.

Valutata 2 stelle su 5

I can’t scan my card to prove my age…

I can’t scan my card to prove my age because of the low quality of print

15 aprile 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. Based on Apple’s own guidance, the document you’re using should be an acceptable form of ID.
Regarding the image quality and the scanning issue you’re experiencing in Apple’s process, this is something that would need to be resolved directly with Apple support team.

Valutata 1 stelle su 5

Go for a passport instead

If you need id, just pay extra and get a passport. It’s so much easier and less hassle. This company has no contact number so unable to actually speak to someone right away and the email response takes a day to multiple days each time. I know it’s expensive but just go for the passport, Honestly.

13 aprile 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. We are currently dealing with a high volume of enquiries. We will reply to you as soon as we can.

Valutata 5 stelle su 5

Fast delivery despite being holidays

Despite being holidays, it still came relatively fast. Card itself is high quality, overall good service.

7 aprile 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you so much for taking the time to leave us this fantastic review. We are so grateful for your kind words.

Valutata 1 stelle su 5

Post Office PASS Card didn't arrive

I ordered a Post Office PASS Card on the 31st of March with the express process option so I would receive it within a few days because a job I will be starting very soon requires me to have ID. My Post Office PASS Card was sent on the 1st of April and it has been almost 2 weeks and it still hasn't arrived. I sent an email regarding this to customer service last week and I received a response asking for my full address and I sent those details across and since then I have heard nothing back.

13 aprile 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. I am sorry to hear that your card has not yet arrived to you. If your card has been issued but not yet received there may be a delay in post.
Please email contact@citizencard.com and we should be able to help

Valutata 5 stelle su 5

All good

All good
It was very quick to get it.
Iam requested to prove my identity and I don’t want to use my British passport
The citizen card is recognised identity card and do the job
Thank you
Loay

22 marzo 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you so much for taking the time to leave us this great review.

Valutata 5 stelle su 5

I wanted it quick…and it came fast

I wanted it quick…and it came fast. Impressive. Easy navigation. Good communication regarding status after submitting.

7 aprile 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you so much for taking the time to leave us this fantastic review. We are so grateful for your kind words.

Valutata 5 stelle su 5

Spectacular Service

I really want to say thank you for your excellent report throughout my application. You really were top notch, especially Conor. P who went above and beyond to help.
Thank you very much.

18 marzo 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you very much for such great review. I made sure Conor got the recognition he deserved. He was very happy to see your review.

Valutata 1 stelle su 5

Stay Away from this Company

Briefly considered getting a card but didn’t follow through and cancelled within the hour. However, they’d already taken my money and are now ignoring me when I ask for a refund. It seems that they make the process of getting the card so bothersome that they’re hoping people will cancel and then they get to keep the money without doing anything to earn it.

26 marzo 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. We do advise it can take a little longer to receive a response from our refund team as oppose to our customer service team.

Valutata 1 stelle su 5

They need id for bank wasn't excepted …

They need id for bank wasn't excepted and they dont have address on them either told bye bank no use for id so you have to go for passport or provisional so has every detail on them like provisional and passport do

6 febbraio 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. When on our website, an example of the card is shown to you, no address is shown on the example. If you were unsure if the bank were able to accept the card, we would recommend you contact them to ensure acceptance.

Valutata 5 stelle su 5

Thank you very much I found here in…

Thank you very much I found here in England that I never found in my country thank you very much guys and for the England people and government thank you very much

23 marzo 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you so much for taking the time to leave us this great review.

Valutata 1 stelle su 5

Don't try to use this service

Don't try to use this service,couldn't provide the photo id to be signed by anyone they suggested,the application came back to me online not accepted.try again which I did . Must of done this 10 times or more ,in the end applied for refund of 35 pounds ,said sorry don't refund the money is not for the actual card ,is for there time in processing ..did even get to processing as the application refusing try again ..rubbish they didn't do anything as it was web application refused my photo also information..it's a ripp off don't go down this route apply for passport easier ..my granddaughter that I have guardianshiop needed for my exams in april she's home schooled .had to pay out again ..do not use this service.too late to do this as I've bought her a passport ,no problems at all done straight away ..on its way ..none of your silly process..people out there be warned

16 marzo 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. Please email contact@citizencard.com and we should be able to help with your application.

Valutata 1 stelle su 5

Don't even look into this card thing

Don't even look into this card thing, they want passports driving licence and a referee? If I had the first 2 I wouldn't be needing this? Its for the illegals so they can use it scam us british. Just beware people. Been uk for 40 yrs and I cant get 1 buyvthe foreigners down the road all have them?? Just get a passport or a provisional and if you own businesses don't accept these cards and then uk might just beck back to when we're the world's top dogs till these ppl making crap up so illegals can do what they want n our country

18 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible service. Now have to cancel holiday.

Would leave 0 stars if I could.

Took nearly 3 weeks to tell me they needed a photo not a scan of my son's birth certificate. This was not flagged up as an issue when documents were uploaded.

Now he goes back to waiting another 3 weeks.

As we are due to travel on a domestic flight in 10 days, I now have to cancel my holiday.

I could try to upgrade to express, but I don't expect them to reply to my email or contact us form in time.

Plus I have no idea what the next excuse will be to reject my application.

AVOID AT ALL COSTS.

Just to say the reply received was exactly the RUBBISH I expected and I have had no reply to my email and contact us form submitted yesterday.

AVOID AT ALL COSTS.

17 marzo 2026
Non scritta su invito
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Risposta di CitizenCard

Thank you for taking the time to write a review. I am sorry to hear that you are not happy with the service you received. Please accept our apologies. We will look into it with the Verification Manager. If you have emailed through to our customer service team to upgrade someone should be in contact with you shortly to discuss this. The application is back in verification process as of today.

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