A bit frustrating at times especially the face scan but all finished now looking back, quite an experience. Application wasn’t that hard usual Q and A took around about half an hour 20 mins which is q... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
You’re better off getting a provisional driver’s license. A lot of people won’t even accept this form of ID and the company are a bunch of scammers. Have no problem taking your money but won’t respo... Leggi di più
L'azienda ha risposto
I needed a photo ID at short notice. I started the process at 07:45 on Thursday - my Citizen Card was delivered at approximately 10:30 on Friday. Excellent service - yes, I did pay more for urgent... Leggi di più
L'azienda ha risposto
Received card after about 3-4 weeks. Fairly easy to do the application. Just a bit fiddly getting the photo in right position for it to scan.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.
Informazioni di contatto
7 Prescott Place, SW4 6BS, London, Regno Unito
- contact@citizencard.com
- citizencard.com
3,0
Nella media
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Company stole my money and documents…
Company stole my money and documents it's now been two years still no ID (RIPOFF Britain) THEY WILL NOT PROCESS application sent name change and certified copy of original birth certificate that has been verified by solicitor and a referee
11 giugno 2026
Non scritta su invito
Find it in possible to get somewhere…
Find it in possible to get somewhere with these guys I already given referee my postmaster and keep putting the stats on hold been 7 weeks and I payed for urgent
9 giugno 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. Our verification team are currently trying to contact your referee via the place of work. Please make sure your referee is aware of this so we can move the application forward once we have been able to speak with them.
Used my passport for verification
Used my passport for verification. Found the process of scanning my passport and facial recognition difficult to complete. This was due to technical limitations on the web site.
8 giugno 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. We are glad to hear you have been able to successfully complete your application and have recieved your card.
Straightforward application
Received card after about 3-4 weeks. Fairly easy to do the application. Just a bit fiddly getting the photo in right position for it to scan.
7 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this great review.
After 17 days they sent me a message…
After 17 days they sent me a message that the photo was incorrect, it was a joke.This is a scam
4 giugno 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process but we need to verify your details before we issue you with an id card. Please email contact@citizencard.com and we should be able to help with your application.
The citizens card has helped me apply…
The citizens card has helped me apply for agency work.
27 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this amazing review.
I've provided a efficient referee yet…
I've provided a efficient referee yet you deny it and deny a refund, absolutely disgusting service provided! I'll be at your office Monday morning for my refund.
28 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Do not apply through these I had to pay…
Do not apply through these I had to pay the £35 and tried using an expired passport and they take your monies and say they can’t help you when I requested a refund they declined
Absolutely ridiculous this company
DO NOT USE THEM!!
27 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with the service you received. Unfortunately the passport provided is 12 years out of date and does not bear enough of a likeness to you, if you would like information on alternative verification routes please email contact@citizencard.com and we should be able to help with your application.
Easy process
This was an easy process to complete.
The card was delivered the following day.
12 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this amazing review.
Dont Bother - Prov Driving Lience more accpeted
Doesnt seem to be accpeted anywhere for ID verification. better to get a Provisional Driving Lience.
Whilst it might be recognised by Police, etc. It's not recognised by venues when trying to gain access with proof of age.
23 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
It arrived in just two days of applying.
26 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Most useless form of ID “citezencard” more like scam nation
You’re better off getting a provisional driver’s license. A lot of people won’t even accept this form of ID and the company are a bunch of scammers. Have no problem taking your money but won’t respond to refund requests. I wish I could have gave this rating a 0. Most useless form of ID too other places had no problem accepting my verification. They just find an excuse to scam you and take your money
Boycott them
26 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. A refund request can take up to two weeks to be dealt with, in line with our refund policy stated to you. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
Everytime I apply for my citizen card…
Everytime I apply for my citizen card they keep finding things wrong with my application which causes me anxiety 😡
21 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. If our team locates an issue with an application, you are made aware of this and are provided the instructions on how to proceed. All verification rules are set by PASS and everything we do is audited by members of Trading Standards. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. Please email application@citizencard.com and we should be able to help with your application.
No matter what I tried my image was rejected…
No matter what I tried my image was rejected. Refund was not received and the company did not respond to my refund request . Instead through rules and regulation at me.It a shameful operation with a sub standard software.
17 aprile 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Risposta di CitizenCard
Thank you so much for taking the time to leave us this amazing review.
Great service really easy to order and…
Great service really easy to order and fast delivery
18 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
All up to date …
A bit frustrating at times especially the face scan but all finished now looking back, quite an experience. Application wasn’t that hard usual Q and A took around about half an hour 20 mins which is quite good for this type of service. Received my ID two days later now all up to date.
8 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this great review.
Scam artist.
Truly awful company. I bought an identity card from them, but the photo failed. I asked the company to resend the verification process to me again, but they sent me the wrong information to fill in. I then requested a refund as the application has now become invalid to me due to not being able to have anyone verify my ID. The company is trying to shift the blame on me and won't refund me. Total scam artist.
5 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. A refund request can take up to two weeks to be dealt with, in line with our refund policy stated to you. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Doesn’t scan face and the fact you have…
Doesn’t scan face and the fact you have to pay before scanning is stupid and even if it doesn’t work they won’t give you a refund they do not reply to emails 1st email was asking for help over 24h no reply there’s enough proof that they don’t help or reply to emails so I asked for refund no reply to that email either update sent more emails that they haven’t replied too so don’t use them they only want your money and won’t help you if things don’t work like taking pic update still no email their company is such scammers why have a customer service if you don’t respond been nearly a week now since they stole my money
13 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. A refund request can take up to two weeks to be dealt with, in line with our refund policy stated to you. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Get a provisional drivers licence…
Get a provisional drivers licence instead. This useless piece of sht can't even be used to open a bank account let alone gain employment or claim benefits. You are scammed from the start as you will not be getting a refund because... you putting in your information and starting the application is them trapping you with a processing fee for them not yet processing your application lmao scam
13 maggio 2026
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
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