A bit frustrating at times especially the face scan but all finished now looking back, quite an experience. Application wasn’t that hard usual Q and A took around about half an hour 20 mins which is q... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
You’re better off getting a provisional driver’s license. A lot of people won’t even accept this form of ID and the company are a bunch of scammers. Have no problem taking your money but won’t respo... Leggi di più
L'azienda ha risposto
I needed a photo ID at short notice. I started the process at 07:45 on Thursday - my Citizen Card was delivered at approximately 10:30 on Friday. Excellent service - yes, I did pay more for urgent... Leggi di più
L'azienda ha risposto
Received card after about 3-4 weeks. Fairly easy to do the application. Just a bit fiddly getting the photo in right position for it to scan.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.
Informazioni di contatto
7 Prescott Place, SW4 6BS, London, Regno Unito
- contact@citizencard.com
- citizencard.com
3,0
Nella media
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
I went for this for the cheaper option…
I went for this for the cheaper option in this rather than passport or driving licence. I've had both and both are well expired and i dont care to use either again. So at £18 I went for this even though it seems very poncy.
After trying to use it for id on 2 different occasions it both been rejected. Revolut and coinbase. So if you are getting this to confirm banking ID dont bother. As for ID, Im in my 40s so as far as age proof I couldn't care less. Just seems a pointless bit of plastic for just for kids to get into pubs
29 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
Fast and easy
First of all, process was super easy. Simple. And fast. Second they did everything in line and accurate to the time they said it was going to take. 5 stars all across the board!
26 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Avoid.ccept…
Took ages to get the system to accept my photo and passport page. After some time and after I had paid the £18.00 it retrospectively rejected my passport image. The image is not great but it got me to the USA and back. Wants me to start again. No chance. Save your money.
28 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Risposta di CitizenCard
Thank you so much for taking the time to leave us this amazing review.
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Don't do anything
I have tried to apply for some form of ID called Post Office PASS and nothing has happened.
23 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process but we need to verify your details before we issue you with an id card. Please email application@citizencard.com and we should be able to help with your application.
Scam.
I can't sign up for it at all. It keeps rejecting my image claiming that it's too small despite the file meeting the requirements of being a JPEG 640 x 480 image. Save your money and do not purchase this.
EDITED: I did reach out to them, like they suggest to do in their response, efore posting this review. They don't respond, don't let them fool you into thinking they'll help.
21 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear about the issues you are encountering. Please contact our customer service team on contact@citizencard.com and one of our agents will respond to your query.
Risposta di CitizenCard
Thank you so much for taking the time to leave us this amazing review.
I’m very happy every thing on time…
I’m very happy every thing on time secure delivery
7 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Bulk citizen card application
I received really good communication and clear instructions for using the bulk citizen card application for the students at our college.
20 settembre 2024
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Simple to use and ultra efficient
Simple to use and ultra efficient
17 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this amazing review.
The on-line system is easy to…
The on-line system is easy to understand and use. The staff are always helpful and knowledgeable.
20 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Cash-grab
Producing this physical identity card is little more than a pointless money-grabbing exercise given in particular that the card is only valid for three years
1 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. All cards issued after January 2021 have an expiry date of three years. This change was implemented to ensure that all cards remain up-to-date and reflect the current appearance of the cardholder. While this means there is a renewal fee every three years, it helps maintain the integrity and reliability of the identification provided.
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
A worth while experience
Even though the application process can be a challenge. Photos can be frustrating for some. You might be asked to provide additional uploads,if there is a problem. Once you pass the Citizencard test to become a cardholder it feels great to have this card. The idea behide this form of ID might sound a bit of a novelty. You don't know for sure, if it will be any good unless you give Citizencard a go.I'm happy to be apart of this experience. Thanks Citizencard for finally trusting me with a card. I love it. Just a warning to future customers (dont remove the clear plastic covering on your card unless you want to make it invalid.
9 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review. We are so grateful for your kind words. Thanks for sharing your review with us and the online community.
Replacement Card
Needed a replacement card as my previous had ran out. ordered and was delivered within the week with standard delivery. happy all round!
9 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
The say that you id didn’t pass and…
The say that you id didn’t pass and they will send you an email and then don’t and then i sent them two emails and they didn’t reply to ethier of them
3 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application. If you have already emailed our team please allow some time for your query to be responded to.
Risposta di CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Don’t waste your time as they are…
Don’t waste your time as they are narcissist and no matter how many times you try to proof you have lived in England for 81 years they try their very best to block you.Why replied with a stupid comment as if I had any of the items you stated “ why would I need a Citizen card !!!!!”
1 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. Please email contact@citizencard.com and we should be able to help with your application.
Poor customer services and Just plain robbery
It's true what other's say about this company. With More strict rules than obtaining a passport! They will use any excuse to deny your application so they can keep your money then justifying it with their t's & C's. I am 100% sure that one of their representatives Will be along with one of their generic replies soon. The passport office accepted my paperwork and referee without question, they are government agencies, which further shows how this service is a scam. Avoid using them, contact your Bank and claim your money back. Thanks for wasting my time.
3 agosto 2025
Non scritta su invito
Risposta di CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified. Part of the process if using a referee requires your referee to be able to be contacted at their workplace. Unfortunately despite our team calling on several occasions the work phone is yet to be answered. Please email contact@citizencard.com and we should be able to help with your application.
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