I’m contacting them because I’m having trouble receiving the one-time verification code for my account. Whenever I try to verify my phone number, I receive a notification that says Error, S... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Suppor was fantastic, Machine broke down and would not start after I already payed. Got my money back 30 min later thanks to Savaira, tech support bery patience and understanding despite obvious sp... Leggi di più
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Look at the reviews. Nearly all of the 5 star ones follow an identical format with the names and locations switched around. Ask any student about circuit laundry and they will tell you it is misera... Leggi di più
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I had an issue with both the washing machine and the dryer where my clothes either didn’t wash dry and so I was upset that I had lost my money so I reached out to customer service and a lady called El... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Circuit is the UK's market leader in managed laundry providing high-quality services.
Informazioni di contatto
Halifax Road, HX6 4AJ, Ripponden, Regno Unito
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Molto buono
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The person helping me
The person helping me, Ariz, was really helpful and polite at all times despite how stressful and inconveniencing the ordeal was. It was resolved within 10 minutes which was very swift, and all thanks to him!
27 febbraio 2026
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Risposta di Circuit Laundry
Good morning Zara,
Thank you for taking the time to leave a review and share your thoughts. I apologise that you experienced an issue but I am happy to see that Ariz was able to help resolve this quickly for you.
Thank you, Isobelle.
Todd Court circuit go.
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine.
Luckily, I had a helpful interaction with Ms. Helen from customer services to help me through Live chat.
If you don’t mind the price as much, the area is relatively good. The main thing that is odd is that there aren’t any custom options for drying.
25 febbraio 2026
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Risposta di Circuit Laundry
Good morning Casey,
Thank you for taking the time to leave a review. It is great to read that you are happy with the convenient location of your laundry room and the customer service our colleague Helen provided.
Thank you for your feedback in regard to pricing and also custom drying options on the laundry machines.
Thank you, Isobelle.
Helpful and timely response by automatic chatbot
Helpful and timely response by automatic chatbot in website in resolving payment confirmation to machine.
24 febbraio 2026
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Risposta di Circuit Laundry
Good morning,
Thank you for your great review of our live chat system. It is great to see that it was helpful when you experienced a payment issue.
Thank you, Isobelle.
Circuit Go - Much better service
The service from Circuit is a very good one.
Machine faults normally fixed within 24 hours, which is a great help, when they are used so often.
Adam our Service Manager, is always smiling, friendly, and very helpful, always listens to our concerns, and arranges an easy solution for any issues that arise.
24 febbraio 2026
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Risposta di Circuit Laundry
Good morning Hayley,
Thank you for taking the time to leave a review. It is lovely to read about the positive impact your site performance manager Adam is having on site and that we are able to resolve any issues you may have quickly.
Thank you, Isobelle.
Risposta di Circuit Laundry
Good morning Tracey,
Thank you for your great five star feedback for Georgia!
Thank you, Isobelle.
Ariz was very helpful with the issue…
Ariz was very helpful with the issue and sorted it immediately.
20 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is brilliant to read that Ariz was able to provide a great customer experience and promptly resolve your issue.
Thank you, Isobelle.
Ariz from Circuit was very helpful
Ariz from Circuit was very helpful and sent me all the relevant info I needed quickly
20 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Good morning David,
Thank you for your great five star feedback for one of our agents Ariz. It is lovely to read that he was able to help resolve your issue quickly and provide all of the relevant information.
Thank you, Isobelle.
Are these reviews even real??
There is absolutely no way the reviews on here are genuine. This company used to have an extremely low rating and now they’re on 4 stars??? All the positive reviews are from 1-review profiles, something’s not right.
Circuit machines are extremely unreliable, the app barely works, the laundry room floods very often, the machines are dirty and have black gunk all over them, clothes are often not properly washed despite following the instructions.
And the dryers…oh my god. Half the dryers don’t even do anything, clothes still come out wet after a full drying cycle, on a good day they will be damp not wet (hooray) but they refuse to give you a refund despite the fact that you paid for nothing basically. A lot of students are having to air dry their clothes in halls despite that apparently being against the accommodation contract. The uni doesn’t care and neither does Circuit.
17 febbraio 2026
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Risposta di Circuit Laundry
Good morning,
I would like to confirm that all of our reviews are genuine and are given on the back of interactions with the Circuit team. We believe it is valuable to offer our customers a platform to leave feedback so we are able to use this to improve the services we provide.
I am sorry to hear that you have experienced issues with the machines and app at your location. This is not the experience or standard we want to provide for our customers.
So we can investigate further the issues you have experienced please reach out to care@circuitgroup.com.
Thank you, Isobelle.
Risposta di Circuit Laundry
Good morning David,
Thank you for taking the time to leave a review. It is great to read your five star feedback.
Thank you, Isobelle.
Anything positive about this company is fake
Don’t believe the mirage of fake reviews that litter this profile. Circuit laundry is an evil company that target students and charges extortionate rates for possibly the worst washing machines I’ve ever used in my life. Somehow every issue with the machines comes down to “overloading”. If you follow their guidance on how to fill a machine you’ll be paying upwards of £10 to wash a single set of bed sheets, which really is great way for them to shove more money in their greedy pockets.
These people should be ashamed of themselves and the service they provide.
17 febbraio 2026
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Risposta di Circuit Laundry
Good morning Hannah,
I would firstly like to address that all of our reviews are genuine. We offer our customers a platform to leave feedback so we are able to develop the service we provide based on users reviews.
Our team work hard to ensure they are providing the best customer experience possible and are delivering a convenient service.
Please reach out to care@circuitgroup.com so we can discuss your review further.
Thank you, Isobelle.
Risposta di Circuit Laundry
Good morning Daniela,
Thank you for your great five star feedback for Tori.
Thank you, Isobelle.
Good and quickly service
15 febbraio 2026
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Risposta di Circuit Laundry
Hi Luly,
I am so happy to hear that you are enjoying your experience using the Circuit Laundry services. Great customer service is something we take very seriously, so your feedback means a lot.
Thank you for your review, Isobelle.
Sophia from circuitgo
Sophia was really helpful and kind, she took all the evidences to help me out as best as she can. Hope to see more people like her in this world.
15 febbraio 2026
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Risposta di Circuit Laundry
Hi,
Thank you for your great feedback! It is great to see that Sophia was able to assist with your query and get this resolved as soon as possible.
Thank you, Isobelle.
Refund support
The person I spoke to, Sully, was very efficient and helpful :)
12 febbraio 2026
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Risposta di Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to hear that Sully was able to support you with your query.
Thank you, Isobelle.
Risposta di Circuit Laundry
Good afternoon Reiss,
Thank you for taking the time to leave a review and share about your experience. We will make sure your five star feedback is passed on to Beth.
Thank you,Isobelle.
The response was very prompt
The response was very prompt, and Beth was extremely helpful. She resolved my issue quickly and efficiently. Thank you so much for your help!
12 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Good morning Yiran,
Thank you for taking the time to leave a review. It is great to see that Beth was able to help resolve your query quickly.
Thank you, Isobelle.
The washing machine showed “out of…
The washing machine showed “out of order” after I paid. Helen helped me sort it out and processed for a refund instantly. Definitely a wonderful service.
10 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Good morning Selena.
Thank you for taking the time to leave a review. I am glad to see that Helen was able to help resolve your query after the machine went out of order.
Thank you, Isobelle.
They refused to send someone out to fix…
They refused to send someone out to fix the dryers even though they were told there are issues with them. Plus it took 20 minutes for a text conversation that could have taken 5. It took them at least 5 minutes to respond to each text I sent. Worst customer service ever. I hate their machines and their system as a whole. They don’t take care of their laundry machines and it’s the customers who pay the price. I think I once did 3-4 cycles on the dryer just to get my clothes dry. THAT IS NOT NORMAL. Why does it take literally all day to do laundry. It once took me from 8am to 3pm to do two loads of laundry. It is horrible!
10 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Hi Della,
I am sorry to hear about your experience when speaking to our team. We take this feedback very seriously and it is certainly not how we want our customers to feel.
So, we can review this internally please email care@circuitgroup.com with the phone number linked to your account and the details of your query. We will do our best to make things right for you moving forward.
Thank you for your patience while we investigate this, Isobelle.
Thorough Support
Although this was my second time reaching out to them to transfer my credit from old app to the new. The member of staff that helped me, Helen, this time around, was very helpful. And gave a step by step guide to help me obtain the information needed. Appreciate the service
10 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Hi,
It is brilliant to read that Helen was able to provide you with a great customer experience when contacting our helpdesk team with your query. Thank you for taking the time to leave a review. Isobelle.
Beth is nice and patient.Thanks a lot.
9 febbraio 2026
Non scritta su invito
Risposta di Circuit Laundry
Good morning,
Thank you for your great five star feedback for Beth!
Thank you, Isobelle.
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