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CHUUG Recensioni 

1173
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Absolutely beautifully crafted with packaging making a quality presentation. Love the Langman made 3S HEMPEX rope handle, which our company is a US distributor here in the states. Just the handle choi... Leggi di più

Valutata 5 stelle su 5

The total experience - from its online presentation and fast delivery, the service has been exceptional. The product is exactly as described and it’s clear to see why the team producing it are so pr... Leggi di più

Valutata 5 stelle su 5

Just received my two mugs-one for myself and one for my son. They are even more beautiful in person than in the images. They arrived quickly, packaging was well done, and I can't wait to start our new... Leggi di più

Valutata 3 stelle su 5

My husband was initially very happy with his Chugg. U fortunately the metal insert isn’t quite aligned with the wood so that there is a wooden ‘lip’ round the metal that makes it a bit odd to use and... Leggi di più


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 48% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,6

Tutte le recensioni

(1173)

507 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I finer mug I have never drunk from

I finer mug I have never drunk from
Every beer is a ritual
Definitely enhanced my drinking to a new level
The perfect gift for the man who has everything
Thank you Muffie and Herman

9 giugno 2026
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Risposta di CHUUG

Hi Dean,

Thank you so much for your kind words! We’re so happy to hear your Chuug has made such a difference and turned every drink into a ritual. Your feedback truly means the world to us.

Kind regards,
Grace

Valutata 5 stelle su 5

I love my mug

I love my mug! It's so cool!

8 giugno 2026
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Risposta di CHUUG

Hi Miguel,

Thank you so much for your kind words! We’re really glad to hear that you loved your Chuugs. Your support truly means so much to us.

Kind regards,
Grace

Valutata 5 stelle su 5

I bought a couple Chuug tankards a…

I bought a couple Chuug tankards a couple weeks ago. They are fantastic drinking vessels. I had a small issue with one of my tankards and they sorted it promptly. Will definitely be buying again.

8 giugno 2026
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Risposta di CHUUG

Hi Elliot,

Thank you so much for your wonderful feedback! We’re so happ to hear you’re enjoying your Chuugs and that we were able to help resolve the issue quickly.

We’re so excited to craft another Chuug for you in the future. Your support and kind words truly mean the world to us.

Kind regards,
Grace

Valutata 5 stelle su 5

The build quality is outstanding.

Three of us ordered tankards for our LARP adventures, and we absolutely love them. What surprised me most is that I don't just use mine at events, I use it constantly at home too!

The build quality is outstanding. It's solid, durable, beautifully crafted, and feels like it will last for years. It quickly became my favorite mug.

I'm also considering getting a brass-colored insert for mine, cause why not. It's rare to find a product that exceeds expectations, but this one definitely did.

Highly recommended for anyone looking for a high-quality wooden tankard!

29 maggio 2026
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Valutata 4 stelle su 5

The mug doesn’t keep cold drinks cold…UPDATED

The mug doesn’t keep cold drinks cold or hot drinks hot any better than any normal mug. Also, it doesn’t actually hold 24oz in the way a user would expect; 24oz fills it to the brim and actually overflows. Not really useful. It actually holds about 16-18oz in a useable way.

It’s a nice mug, but does not perform as advertised and is expensive for what it does do. I wouldn’t have bought it knowing what I know now. I’d like CHUUG to make their advertising more truthful.

UPDATE: CHUUG reached out to me and addressed my concerns. They also gave me a full refund which was totally unexpected but much appreciated. According to them, most customers have a better experience with the hot/cold problem than I did, and their capacity claim was an error due to miscalculation. They say they will be changing the capacity into going forward.

So, based on their customer service I’m amending my review; in MY CASE the mug was not worth the cost, but I may be an outlying case. It IS a very nice mug, looks lovely and the removable liner is super handy.

26 maggio 2026
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Risposta di CHUUG

Hi Brett,

We’re truly sorry again for any confusion this has caused, especially regarding the incorrect oz measurement shown on our website. We really appreciate you bringing this to our attention, as your feedback helps us improve.

We have now updated the information with the correct oz measurement to help prevent any confusion for our customers moving forward. We sincerely hope that the resolution we provided via email has helped address this confusion and made things right for you.

Kind regards,
Grace

Valutata 5 stelle su 5

Very pleased with my CHUUG V3

Very pleased with my CHUUG V3, and will be using it shortly.
Faster delivery than from places within Australia.
The finish and presentation is excellent.

5 giugno 2026
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Risposta di CHUUG

Hi Paul,

Thank you so much for your lovely feedback! We’re so glad to hear that you’re enjoying your CHUUG V3 and that you were impressed with the delivery speed, finish, and presentation.

We truly appreciate your support and kind words.

Kind regards,
Grace

Valutata 5 stelle su 5

Great quality of product

The quality of the product was excellent it came to my house fast and on time And it was well packed and not damaged

5 giugno 2026
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Risposta di CHUUG

Hi Peter,

Thank you so much for your lovely feedback! We’re so glad to hear that you’re happy with the quality, fast delivery, and packaging of your Chuug. We truly appreciate your support and kind words!

Kind regards,
Grace

Valutata 5 stelle su 5

Absolutely love this product

Absolutely love this product. It was a gift for my fella from the cats & he loves it. It’s so sturdy but lightweight, high quality & so simple to order.

I can highly recommend!

20 maggio 2026
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Risposta di CHUUG

Hi Natalie,

Thank you so much for your lovely feedback! We’re so happy to hear that your fella loves his Chuug and that you’re pleased with the quality and design. Your support, recommendation and kind words truly mean the world to us.

Kind regards,
Grace

Valutata 5 stelle su 5

Unique gift

I bought this for my husband and the quality if outstanding. Love everything about it, especially the unique rope handle which makes it stand out from other brands. Top quality materials and I liked the way you can personalise it to suit. Excellent packaging as well, the suede bag and the gift box is a great touch. I had my order within 36 hours of ordering it. I highly reccomend both company and product.

3 giugno 2026
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Risposta di CHUUG

Hi Claire,

Thank you so much for your wonderful feedback! We’re so happy to hear you loved the quality, design, and personalisation, especially the rope handle and packaging details. It’s great to know your order arrived so quickly as well. Your kind words and recommendation truly mean a lot to us, thank you for your support!

Kind regards,
Grace

Valutata 5 stelle su 5

I ordered two tankards

I ordered two tankards from this website due to the very clever advertising, by the way. One for my dad's 60th and one for me, as there was a good deal for two. I got them both personalized, and they came within about a week. Unfortunately, my personal tankard's fit and finish weren't as good as the one I got for my father. The emblem was off-centre and a bit wonky and the lip around the top edge didn't quite fit right with the metal insert. Not a massive issue, but I did raise this with the company, and without question, they sent me a brand new one, which arrived within about another week. It's an immaculate product; I absolutely love it, and everyone has commented on it. I love how the rope handle feels.. great for bbq, camping, at home at the office.. definitely recommend this company and their products.

19 maggio 2026
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Risposta di CHUUG

Hi Joe,

Thank you so much for your feedback and kind words! We’re really happy to hear you loved the Chuug experience overall and that the replacement arrived perfectly.

We truly appreciate you taking the time to share your experience with us, it means a lot to us, and we’re glad your Chuugs are being enjoyed at home, at work, and even at BBQs and camping. Your support and recommendation genuinely mean the world to us!

Kind regards,
Grace

Valutata 5 stelle su 5

Amazing, I feel like a Viking!!

What an amazing item. Bought 2, one my self and one as a Birthday gift. Very substantial, very well made and as its wood, so very tactile!! Absolutely love it. Thanks guys.

25 maggio 2026
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Risposta di CHUUG

Hi Richard,

Thanks for sharing your feedback with us. We’re so happy to hear that you loved the quality and craftsmanship of your Chuugs. Your kind words and support truly mean so much to us.

Kind regards,
Grace

Valutata 5 stelle su 5

Bought a Chuug for my boyfriend

Bought a Chuug for my boyfriend, he absolutely loves it, especially the removable inner, however being the developer that he is, he's already suggesting a modification (V4?), and adding a lid to keep the pesky flies away when outside grilling. Make it possible Chuug!!

28 maggio 2026
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Valutata 3 stelle su 5

Quality control issues

I like the look and feel however there were quality control issues. I ordered 2 and I had to adjust the base that the metal insert screws into as it would not sit flush and was not properly centered inside the cup.

It's not a difficult fix but it was disappointing. I would have returned them if there wasn't international shipping involved.

26 maggio 2026
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Risposta di CHUUG

Hi Steve,

We're very sorry if we missed this issue during our quality check, and we truly appreciate you bringing it to our attention. We understand how disappointing this must be, especially considering the wait time and the fact that this was an international order. We are truly sorry for this experience.

When you have a moment, would you mind getting in touch with us at info@chuug.com? We would be happy to look into this for you and make things right.

We're truly sorry again for the inconvenience, and we look forward to hearing from you soon.

Kind regards,
Grace

Valutata 5 stelle su 5

Excellent Mugs

Box was slightly damaged but the mugs not damaged. The mugs look great, have not had a chance to use them yet. Have one of each colour and all were personalized. Well worth the wait!!

2 giugno 2026
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Risposta di CHUUG

Hi Robert,

Thanks so much for your feedback! We’re really glad to hear the Chuugs arrived safely and that you’re happy with the look and personalization.

We really appreciate your support and kind words.

Kind regards,
Grace

Valutata 5 stelle su 5

This is the greatest tankard ever

This is the greatest tankard ever. Perfect for sitting around the 🔥 with a cold beer. I almost don’t want to tell anyone where I got it because there’s nothing like it and too good to share 👍🏼. The removable core is an excellent addition.

23 maggio 2026
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Risposta di CHUUG

Hi Steven,

That’s amazing to hear! We’re so glad you’re loving it. Thank you so much for your kind words and support, it truly means a lot!

Kind regards,
Grace

Valutata 5 stelle su 5

Good quality

Good quality, easy to clean, looks great. Thank you for making me a chuugernaut.

1 giugno 2026
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Risposta di CHUUG

Hi Joshua.

Thanks for your amazing feedback!

We’re so glad to hear that you love the quality of your Chuug. Your support and kind words truly mean so much to us.

Kind regards,
Grace

Valutata 5 stelle su 5

What a wonderful experience Iv had…

What a wonderful experience Iv had purchasing from this company.
Great communication at every step.
Amazingly crafted product.
Love the communication detailing how to look after my product properly.
Highly recommend

1 giugno 2026
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Risposta di CHUUG

Hi Isobel,

Thank you so much for your amazing feedback! We’re really happy to hear you’ve had such a great experience with us and are enjoying your Chuug. It means a lot to know you appreciate both the craftsmanship and the care tips we share. Your kind words and recommendation truly mean so much to us.

Kind regards,
Grace

Valutata 5 stelle su 5

Shipping was fast

Shipping was fast, received within 2 weeks in Canada. Product looks as good as it does on the website, can't wait to have my first beer with it. Quilty looks good, overall very happy with the purchase!

1 giugno 2026
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Risposta di CHUUG

Hi Justin,

That’s great to hear! Thank you so much for your kind words! We’re really happy to know your Chuug arrived quickly and looks just like the photos. We really hope you’re enjoying your first beer with it. Your kind word and support truly mean so much to us.

Kind regards,
Grace

Valutata 5 stelle su 5

I've seen these mugs with an Irish guy…

I've seen these mugs with an Irish guy in Denmark. He owns a pub,showed me his cHuuG and of course, I had to get my own. This is why I have this two beautifulCHUUG no, in my home, thank you, kindly.

1 giugno 2026
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Risposta di CHUUG

Hi Mr. Charles,

That’s amazing to hear! We love that your Chuugs made it all the way to your home. We’re so glad you’re enjoying them, and thank you so much for your kind support!

Kind regards,
Grace

Valutata 5 stelle su 5

Premium craftsmanship

Premium craftsmanship. Smell of wood and the rope handle make every sip feel organic. Keeps the ale cold and fresh for longer and the stainless steel interior is easy to detach and clean. Got my better half a dawn and a dusk for myself with monogram coins with our initials. She loves it. One of the best decisions made to purchase a product.

30 maggio 2026
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Risposta di CHUUG

Hi Isuru,

Thank you so much for your amazing feedback! We’re so glad to hear that you and your better half are loving your Dawn and Dusk Chuugs. Your kind words and support truly mean so much to us.

Kind regards,
Grace

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