CHIP Reverse Mortgage Recensioni 2.285

TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I cannot say enough good things about Agnes! From start to finish, she was absolutely amazing to work with. She made the entire reverse mortgage process feel simple, stress-free, and actually en... Leggi di più

Valutata 5 stelle su 5

From start to finish Aaron was there to help and advice making the process a pleasant and rewarding experience. Agnes was there as well helping us find a lawyer also giving good advice. So thank you... Leggi di più

Valutata 5 stelle su 5

From our first interaction with Adam Hawryluk (who answered all our questions and anticipated those we had not thought to ask) we were reassured and impressed. Equally noteworthy was the pace with w... Leggi di più

Valutata 5 stelle su 5

Wow, what an utterly painless experience. We began working with CHIP on our reverse mortgage two weeks ago and the funds were in our bank last night. We found every one we dealt with to be pr... Leggi di più

Dettagli dell'azienda

  1. Banca
  2. Consulente finanziario
  3. Broker di mutui

Scritti dall'azienda

HomeEquity Bank (HEB) is Canada’s original and leading national provider of reverse mortgages, with over 40 years of service. HEB is the only federally regulated bank specialized for Canadians 55 and better. With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to use what they’ve built to live well, help their family, or plan their legacy by providing a secure way to access equity from their most strategic investment – their home.

CHIP Reverse Mortgage: There's No Retirement Like Home

Scritti dall'azienda

The CHIP Reverse Mortgage by HomeEquity Bank provides Canadian homeowners 55+ with a safe, simple solution to retire in the home they love. Access up to 55% of your home equity without ever needing to move or sell. Whether planned or unexpected costs arise, the CHIP Program provides peace of mind by allowing you to live retirement on your terms without having to worry about monthly mortgage payments.

Learn More About the CHIP Reverse Mortgage


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

2285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The HEB representative Neil P

The HEB representative, Neil was an excellent communicator and explained the Chip Reverse Mortgage very well. He always made sure we understood all the different aspects and kept in constant contact right up to when we received our funds. He answered messages and phone calls in a timely manner. We would recommend this service to our friends.

22 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Don,

Thank you for the great review. We’re thrilled Neil was responsive and helped you informed throughout the process. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 1 stelle su 5

Watch out.

Everything was confusing, nothing was clearly explained, and it really seemed like they were trying to push people toward losing their homes instead of helping them keep them. Please be careful and look elsewhere.

1 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Sofia,
Thank you for your feedback. We truly appreciate your input, as it plays an important role in our commitment to delivering top-quality customer service. Your comments have been shared with the appropriate team. If you’d like to discuss this further, please don’t hesitate to contact us at wecare@heb.ca.

Valutata 5 stelle su 5

Paid attention to my situation and…

Paid attention to my situation and explained step by step how it works. Was like a friend when speaking.

21 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Laura,

Thank you for the 5-star review. We’re glad you enjoyed speaking with our staff. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Dear Chip Team

Dear Chip Team
i am writing to share my gratitude for your help in securing a chip reverse mortgage.
thanks to your team especially anthony gitto for making this happen
Anthony has been able to convert some of my home equity into tax free cash,allowing me to pay off debt and enjoy my retirement without worrying about monthly high interest credit card payments and it has provided me with tremendous financial stability.
thank you anthony for making this process smooth and putting a smile on my face again.

21 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Lindsay,

Thank you for the great review. We’re glad you found the process smooth and that you have a smile on your face again. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 1 stelle su 5

No transparency

No transparency. Rate they give you is actually wrong as they calculate it per month not per year. Instead of 65.000$ interest in 5 years on 190,000$ loan it will cost 10,000$ EXTRA charge. No explanation. You sign 100 papers BUT NOTHING about full disclosure charges, YOU suppose to call and inquire about miscalculation to discover that their formula is totally different and of course in their favour. Instead of paying 65,000 ? In 5 years, I will have to pay 10,000$ EXTRA as they compound interest on monthly basis. So instead of 6,7% interest it will ACTUALLY be 8% interest!!!

30 dicembre 2025
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Risposta di CHIP Reverse Mortgage

Hi Miro,
Thank you for your feedback. We value your input, as it plays an important role in our commitment to delivering top-quality customer service. A complaint has been logged and a member of our Customer Care team will contact you to discuss your concerns.

Valutata 5 stelle su 5

good communication

good communication

20 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Janet,

Thank you for the 5-star review. We’re happy you were satisfied with our communication. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Home Equity Bank

Our mortgage specialist, Holly Hoy, was excellent and answered and explained all our questions and concerns. This type of mortgage was perfect for our situation. With the exception of a couple of computer hiccups it was a relatively smooth process. We thank Holly for her incredible patience.

27 novembre 2025
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Risposta di CHIP Reverse Mortgage

Hi Carol,

Thank you for the 5-star review. We’re glad Holly was able to answer all of your questions. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Relax and enjoy retirement …

Vivianne made our experience so smooth and easy
Thank you for going above and beyond helping us
Nicole and Geulee

19 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Geulee,

Thank you for the great review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Great option for my circumstances.

I did a lot of research before I went ahead with the mortgage. I worked with a great broker who answered all my questions. This is a good option for many people depending on your circumstances. I highly recommend looking into it and not prejudging before you look at all the numbers and options they give you.

19 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Cheryl,

Thank you for the 5-star review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Audra was so great and answered every…

Audra was so great and answered every question we had. She guided us all the way through. She was very professional and really knew her stuff. It made this process very painless for Valerie and myself. I just want to thank Audra and Home Equity Bank. It was a very good plan for us. Thankyou Equity Bank and Audra.

Sandy & Valerie

19 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Sandy,

Thank you for the 5-star review. We’re glad that Audra was professional and knowledgeable. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Aaron was wonderful to work with

Aaron was wonderful to work with, he was thorough, knowledgeable and kind.

16 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Suzette,

Thank you for the great review. We’re thrilled you enjoyed working with Aaron. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

The best support team!

The best support team!
thank You!

17 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Dimetrius.

Thank you for the great review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

The personal are great to work…

The personal are great to work with.This gives me the opportunity to stay in my home

15 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi George,

Thank you for the 5-star review. We’re glad you are able to stay in the home you love. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Neil was patient and made the best…

Neil was patient and made the best process easy to understand

16 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Joanne,

Thank you for the 5-star review. We’re glad Neil was patient and made the process easy to understand. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Excellent Service and Support

Our adviser, Neil Sharma, kept us informed every step along the way and did everything he did to help us with the process.

16 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Michael,

Thank you for the great review. We’re glad Neil kept you informed throughout the process. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

the people I have delt with have been…

The people I have delt with have been amazingly helpful thank you everyone

14 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi Sharon,

Thank you for the 5-star review .We’re thrilled you found our staff helpful. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Everyone we dealt with was great

Everyone we dealt with was great. Kyle Dykxhoorn was excellent helping us through the whole process. Helped us with our senior tech issues too. Thank you.

15 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Trish,

Thank you for the great review. We’re glad ou found Kyle helpful throughout the process. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Teamwork

The team that I have worked with were very professional and friendly. Manasi the Mortgage Specialist was very pleasant to deal with. Thank you.

15 gennaio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Dawn,

Thank you for the 5-star review. We’re glad you found our team professional and friendly. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 2 stelle su 5

Unfair evaluation

At the last minute Equity bank decided to withhold $100,000 from the amount that was approved. This was because I had an arrears on my property tax amount that resulted from EMPAC backdating their assessment by 2 years. I could not pay the reassessed amount, but I did pay my monthly tax bill for 2 years after this exorbitant tax reassessment.
I explained all of this to the agent but his boss would not reconsider the $100,000 withholding.
So on a home valued at $1,840,000 I got a reverse mortgage payment of $200,000 which I think is very unfair.

14 gennaio 2026
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Risposta di CHIP Reverse Mortgage

Hi George,
Thank you for your feedback. We truly appreciate your input, as it plays an important role in our commitment to delivering top-quality customer service. Your comments have been shared with the appropriate team. If you’d like to discuss this further, please don’t hesitate to contact us at wecare@heb.ca.

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