Good item, average customer experience.
Items are shipped from China, so shipping took longer than expected. Items are okay. Would be good to mix and match colours within three packs.
17 luglio 2026
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Dettagli dell'azienda
Scritti dall'azienda
ChillCarve Diverse Styles, Top-Quality Snowboarding & Surfing Gear Shop our specialized store for ski and surfing gear, including high-performance ski jackets, thermal wear, ski bags, goggles, gloves, socks, and more. Designed for comfort, durability, and style, our products cater to both skiers and surfers. Get ready for your next adventure with top-quality gear!
Informazioni di contatto
Australia
- service@chillcarve.com
- chillcarve.com
3,7
Nella media
9 recensioni
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scam scam scam
absolute scam and they use chatgpt for customer service would never buy again
edits after receiving your reply:
1. you do , the initial emails were AI generated happy to attach screenshots if you’d like ?
2. when you say blair is “already” looking after my order let me correct you… you sent me a faulty item and then i requested a refund. i was denied a refund twice and encouraged to keep the item and receive a partial refund of half (how desperate for $$ are you?), finally after genuinely four back and forth emails and over a week i got sent a return label with strict deadlines within which to send my item back. i had to print it myself (!!!) and sent it back on monday, it arrived two days later and the team have not picked it up from the post office (on auspost’s end the return is ‘awaiting collection’ and has been for over 24 hours). i am still yet to receive any communication about my return even though just to reiterate - i was sent a damaged item!!!!!!!
at this point just take the L and apologise xo
16 giugno 2026
Risposta di ChillCarve
Thanks for your honesty and we're really sorry to hear you feel this way.
We don't use ChatGPT for customer service and our colleague Blair has been personally looking after your order and is already working on your return and refund. We're sorry our support didn't meet your expectations, and we're taking your feedback seriously to do better.
If you'd like to discuss this further, please reach out to us directly, we'd really like to make things right.
Chillcarve Team
Looks great and fit well
Looks great and fit well, excited to try my new jacket on the slopes
16 giugno 2026
Risposta di ChillCarve
That's the kind of energy we like to hear. Sounds like you've got some good days ahead. Have a wonderful trip!
Chillcarve Team
Risposta di ChillCarve
Thanks so much for your feedback! Glad to hear the delivery was quick and you're happy with the product.
Enjoy it out there!
Chillcarve Team
Super good quality!
Super good quality!! Shipping was also quite fast. Would highly recommend.
6 giugno 2026
Risposta di ChillCarve
Thanks for the lovely feedback! Hope to see you again soon!
Chillcarve Customer Service Team
Risposta di ChillCarve
Thanks for the lovely feedback – so happy we could help, and we hope to see you again soon!
Chillcarve Customer Service Team
I bought the Aurora Mag-Tech…
I bought the Aurora Mag-Tech Cylindrical Goggles, great quality and arrived on time.
It sadly only comes with the colour you choose, it would be great if they came with 2 lens colours.
About to purchase more lenses for them regardless.
30 luglio 2025
Non scritta su invito
Risposta di ChillCarve
Thank you so much for your honest feedback and we're really glad to hear you're happy with the quality and delivery! 😊
We're actually taking notes from feedback like yours and will definitely pass this along to our product team for future improvements.
Thanks again for supporting Chillcarve 🙌
Chillcarve Customer Service Team
Exceptional Customer Service
I had the best customer service experience from Blair at Chillcarve.com I was so impressed by the attention to detail as well as the warm, professional, friendly and prompt communication. I will definitely be back and will recommend Chillcarve to all my family and friends. Thank you Kindly!
5 giugno 2026
Non scritta su invito
Risposta di ChillCarve
Thank you for your lovely feedback!
We're so glad Blair was able to give you the service you deserved. She's a great part of our team, and we'll be sure to share your kind words with her.
It means a lot to us that you'd recommend Chillcarve to others — thank you! We look forward to seeing you again soon.
Chillcarve Team
DROPSCHIP SCAMMERS!
10 aprile 2026
Non scritta su invito
Risposta di ChillCarve
Hi Kian,
We’re truly sorry to hear about your experience and completely understand your frustration.
However, we would like to kindly clarify what actually happened:
Your order was delayed due to missing state/province information in the shipping address, which caused the initial delivery failure.
After you confirmed the corrected address, we arranged a re‑shipment. Unfortunately, the parcel was lost by the carrier during the second attempt.
Once we confirmed the loss, our customer service team immediately processed a full refund for your order. The refund has already been completed and should appear in your account based on your bank’s processing time.
We sincerely apologize for the inconvenience this situation has caused you. We take full responsibility for the delivery issues and are actively working with our shipping partners to prevent this from happening again.
Thank you for your understanding and for giving us the chance to make it right. If you have any further questions, please feel free to contact us directly.
Best regards,
ChillCarve Customer Service Team
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