🚨 WATCH OUT Scam
🚨 WATCH OUT Scam, ordered in February did NOT receive any package nor did not gave any refund back.
Risposta di ChillCarve
Hi Kian,
We’re truly sorry to hear about your experience and completely understand your frustration.
However, we would like to kindly clarify what actually happened:
Your order was delayed due to missing state/province information in the shipping address, which caused the initial delivery failure.
After you confirmed the corrected address, we arranged a re‑shipment. Unfortunately, the parcel was lost by the carrier during the second attempt.
Once we confirmed the loss, our customer service team immediately processed a full refund for your order. The refund has already been completed and should appear in your account based on your bank’s processing time.
We sincerely apologize for the inconvenience this situation has caused you. We take full responsibility for the delivery issues and are actively working with our shipping partners to prevent this from happening again.
Thank you for your understanding and for giving us the chance to make it right. If you have any further questions, please feel free to contact us directly.
Best regards,
ChillCarve Customer Service Team